So bad
rented a car from Virtuo at Nice Airport on May 16. During the rental, the car key was not working properly, I received no support, and the car was not locking correctly through the app.
Virtuo later charged me €200 for a tiny scratch without proof that I caused it. The only evidence provided was photos taken three days before my rental. Despite several emails, they refused to refund the charge.
Virtuo later charged me €200 for a tiny scratch without proof that I caused it. The only evidence provided was photos taken three days before my rental. Despite several emails, they refused to refund the charge.
Show more
Rental from the future
Virtuo feels like renting a car from the future. Two taps and the booking is done. No counters, no paperwork, no waiting. You unlock and start the car directly from the app, drive, and when you’re done just park it back. That’s it. Simple, seamless, and exactly how car rental should be…
Wrong car
Was delivered a car from another category that did not fit our family…. Support was useless. Could not tell me the discount or find a replacement.
Will not open
Mac mini and it will not open
Absolute con
These people are total con merchants, they will penny pinch you to death on everything, stay away!
Terrible experience
We rented a car from Virtuo in Paris for a road trip across France. Despite paying for valet pickup, the car wasn’t at the airport—we had to drive 15 minutes to their garage to get it.
A few days in, the battery completely died. Virtuo towed the car but didn’t replace the battery—just “repaired” it. They made us travel an hour to pick it up again and refused to cover the taxi. The next day, same issue: dead battery. We had to rent a new car from another agency to finish our trip.
After the trip, they had the audacity to charge us for all 10 days, even though we barely had a working car. We went back and forth over email trying to get a refund, but they wouldn’t budge. I eventually had to file a credit card chargeback to get my money back.
Roadside assistance? Outsourced to a ghost company (hlpy) that took hours to respond, botched tickets, and left us stranded—twice.
Also, no physical key. You rely entirely on their glitchy app, which often doesn’t unlock the car unless you toggle airplane mode or reboot your phone. Tow truck drivers had no idea what to do with a keyless car.
Bottom line: Do not use Virtuo. It’s unreliable, unresponsive, and a nightmare to deal with.
A few days in, the battery completely died. Virtuo towed the car but didn’t replace the battery—just “repaired” it. They made us travel an hour to pick it up again and refused to cover the taxi. The next day, same issue: dead battery. We had to rent a new car from another agency to finish our trip.
After the trip, they had the audacity to charge us for all 10 days, even though we barely had a working car. We went back and forth over email trying to get a refund, but they wouldn’t budge. I eventually had to file a credit card chargeback to get my money back.
Roadside assistance? Outsourced to a ghost company (hlpy) that took hours to respond, botched tickets, and left us stranded—twice.
Also, no physical key. You rely entirely on their glitchy app, which often doesn’t unlock the car unless you toggle airplane mode or reboot your phone. Tow truck drivers had no idea what to do with a keyless car.
Bottom line: Do not use Virtuo. It’s unreliable, unresponsive, and a nightmare to deal with.
Show more
Response from developer
Hello, Thank you for sharing your review. We are sorry to hear that your experience was not satisfactory. However, we have not been able to locate your name among our users. Could you please email us at contact@govirtuo.com with "#ldiqual" in the subject line? This will give us the opportunity to speak with you and review your comment in more detail. Best regards, The Virtuo Team
Garbage
Absolute waste of time , takes you to a random non working car rental page and couldn’t even load a car for rent. Suspect scam app
No longer in the UK
They stopped operating in the UK
Will cancel without sufficient notice
Please avoid. They can and will cancel your booking without notice. Had a booking made weeks in advance and it was cancelled last minute without any warning, compensation or even sympathy. My plans had to be cancelled due to this leaving me over £1000 out of pocket.
Renter Beware!!!
If you are considering using Virtuo be warned…Almost one year after our rental ended Virtuo contacted us seeking administration fees for 2 highway tolls they have been unable to prove and we have never received notices for from authorities. The admin fees were more than what our contract with them showed. Virtuo acknowledged this fact. Virtuo promised to Stop seeking fees from us. We began receiving notices from a debt collection agency now inflated by over 400%. Yesterday we again received a notice 15 months after rental. We feel anxious, stressed and threatened. Bullied and intimidated. No apology from Virtuo. No transparency. Please stop harassing us Virtuo.
Show more
Hidden Charges beware
Double check your invoice carefully every time. They absolutely love to add a £35 charge for anything they can get away with it seems.
I filled the car up in the last petrol station before drop off. Drove for 5-10mins and was charged £35 fuel surcharge for having 1.5l less than pickup. (42+l and not 44l). No notification given that I would be charged. Luckily I checked the invoice but when I queried it, I was then basically told, tough luck mate.
After trying to suggest that having a requirement to return a car full to the brim of fuel should at least come with a map of the closest station to drop off, or allowing a couple of litres grace, they just quoted policy back.
Very frustrating.
I filled the car up in the last petrol station before drop off. Drove for 5-10mins and was charged £35 fuel surcharge for having 1.5l less than pickup. (42+l and not 44l). No notification given that I would be charged. Luckily I checked the invoice but when I queried it, I was then basically told, tough luck mate.
After trying to suggest that having a requirement to return a car full to the brim of fuel should at least come with a map of the closest station to drop off, or allowing a couple of litres grace, they just quoted policy back.
Very frustrating.
Show more
app didn’t verify ID
had to download and reload despite only downloading last week
Amazing company
Im very happy with the car. I recommend to my friends in future😊😊
Terrible Service DO NOT USE
I received mail from a DEBT COLLECTOR two years after I had paid for one ride threatening legal action. I then had to prove I had paid it several times to multiple accounts. DO NOT USE THIS APP.
Has gone downhill - avoid
Have used Virtuo several times and unfortunately what used to be a good experience has been let down by its lack of customer service.
This was apparent from the difficulty in reaching a real person when I had issues unlocking my car on one occasion.
The last straw was hearing about an unpaid PCN from debt collection agency - I would have gladly paid the PCN were I informed but was not informed - via the app, a phone call, email or mail. Speaking to customer service I was told it is what it is and as a result have paid double the cost of the PCN.
Will only use Zipcar from now on.
This was apparent from the difficulty in reaching a real person when I had issues unlocking my car on one occasion.
The last straw was hearing about an unpaid PCN from debt collection agency - I would have gladly paid the PCN were I informed but was not informed - via the app, a phone call, email or mail. Speaking to customer service I was told it is what it is and as a result have paid double the cost of the PCN.
Will only use Zipcar from now on.
Show more
App is damaged now
App does not work since yesterday!!!
What happened to the pricing?! Nasty company
Edit: Just spent 10 mins answering their dumb customer satisfaction survey with the promise of £20 off the next rental. At the end told that this discount was only valid for 500 people and only for the next two weeks. Extremely misleading and a total waste of my time - will never use Virtuo again.
Original: Been a long time fan and promoter of Virtuo to anyone who’d listen and have brought on friends to the service. This really was car hire how it should be. But in the last 2 years it seems that their pricing model has changed drastically. Used to be £50 for a single day in a Mercedes A Class if you booked a week ahead, but now all I see is £180 for a single day. What on earth happened? What a shame. I’m going back to Zip car, Hiyacar, (and UFO Drive for Tesla which doesn’t enforce dumb speed throttles at 90mph max and allows you the full acceleration etc). Virtuo - you have no USP anymore, good luck with your business model.
Original: Been a long time fan and promoter of Virtuo to anyone who’d listen and have brought on friends to the service. This really was car hire how it should be. But in the last 2 years it seems that their pricing model has changed drastically. Used to be £50 for a single day in a Mercedes A Class if you booked a week ahead, but now all I see is £180 for a single day. What on earth happened? What a shame. I’m going back to Zip car, Hiyacar, (and UFO Drive for Tesla which doesn’t enforce dumb speed throttles at 90mph max and allows you the full acceleration etc). Virtuo - you have no USP anymore, good luck with your business model.
Show more
Trending downwards
Have been using Virtuo on a regular basis, in the UK, France and Spain, often for long rental periods (3 weeks+).
Used to be a great service, excellent value for money.
However, for the past two years, it’s trending downwards very quickly! If you don’t have any issues, work fine but it you start having issues, customer service is catastrophic. In August, they contacted me 24h hours before a booking made 6 months ahead saying the car was no longer available… Did not offer any compensation, simply let me rebook a smaller car… at a much higher price than I would have paid by booking 6 months ahead.
No customer communication at all. They recently closed many locations in the UK, did not say anything to clients. Same with vehicles on offer, reduced the type of cars massively (bye bye Tesla’s; BMW X1, Mercedes GLB, VW Polo…) with not a single email to clients… Really poor
Used to be a great service, excellent value for money.
However, for the past two years, it’s trending downwards very quickly! If you don’t have any issues, work fine but it you start having issues, customer service is catastrophic. In August, they contacted me 24h hours before a booking made 6 months ahead saying the car was no longer available… Did not offer any compensation, simply let me rebook a smaller car… at a much higher price than I would have paid by booking 6 months ahead.
No customer communication at all. They recently closed many locations in the UK, did not say anything to clients. Same with vehicles on offer, reduced the type of cars massively (bye bye Tesla’s; BMW X1, Mercedes GLB, VW Polo…) with not a single email to clients… Really poor
Show more
Terrible
Awful customer service. Trying to rip me off for congestion charge fees when the contract quite clearly states they are included.
Took money without consent or reason.
No response or update after days of chasing.
Would give zero stars if I could
Took money without consent or reason.
No response or update after days of chasing.
Would give zero stars if I could
Much better than TURO for US drivers
Seamless digital experience without the administrative complexities nor user experience friction that you’d encounter in TURO. Perfect from pick up to drop off in the UK.
