planned obsolescence?
I don’t know what’s going on, but this app seems to get worse and less functional with every update.
Once you’re actually inside the app—if you can get in without a cycle of login issues—i can observe no changes whatsoever. So what exactly is being updated? Because from the user side, it feels like the changes are focused on the login process, and not in a good way.
Who remembers their password after setting up Face ID or biometric login? That’s the whole point. But now Face ID regularly fails, forcing you to scramble for your password anyway. Then when you log out, the app throws another Face ID-related error, almost like it’s trying to log you back in automatically.
Even worse, I often have to attempt Face ID multiple times before it works—if it works at all. I’ve had more success just closing and reopening the app than relying on the features it’s supposed to provide.
At this point, it feels like each forced update adds friction instead of fixing anything. A banking app should be one of the most stable, reliable tools people use—not something that becomes more cumbersome over time.
This app worked smoothly when I first downloaded it about a year and a half ago. Since then, it’s been a steady decline.
Please take a serious look at usability and reliability. Right now, this isn’t meeting a basic standard for something people depend on daily.
Once you’re actually inside the app—if you can get in without a cycle of login issues—i can observe no changes whatsoever. So what exactly is being updated? Because from the user side, it feels like the changes are focused on the login process, and not in a good way.
Who remembers their password after setting up Face ID or biometric login? That’s the whole point. But now Face ID regularly fails, forcing you to scramble for your password anyway. Then when you log out, the app throws another Face ID-related error, almost like it’s trying to log you back in automatically.
Even worse, I often have to attempt Face ID multiple times before it works—if it works at all. I’ve had more success just closing and reopening the app than relying on the features it’s supposed to provide.
At this point, it feels like each forced update adds friction instead of fixing anything. A banking app should be one of the most stable, reliable tools people use—not something that becomes more cumbersome over time.
This app worked smoothly when I first downloaded it about a year and a half ago. Since then, it’s been a steady decline.
Please take a serious look at usability and reliability. Right now, this isn’t meeting a basic standard for something people depend on daily.
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Literally the worst banking app ever
Do not use this bank. Take all of your money out of the account and go to ICCU.
Works well, wish it was better
I love using my app, I hate that after a certain amount of time of not logging in I have to put in my user name and it doesn’t save it. I also wish the app had a widget I can put on my phone like other banks and credit card companies like Chime and Capital One where I can at a quick glance see my balances and such. Outside of convenience issues with widgets and logging in, it works well with giving me what I need. Otherwise cosmetically the app could use a dark mode in the app
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Ughh
I like my bank, the people are nice, it’s a fairly normal bank, but this app is the most stupid, dumb, thing ever. Every time I try to log in to check my balance, it makes me verify with a code in my email. Bruh. It takes so much time, especially when i’m out and about. And It’s frustrating. Face ID does ever work. Stupid stupid app.
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Won’t open on IPhone
Half the time when I try to open the app it just shows a blank grey screen. When I call to ask they just recommend trying to delete it and redownload it. Otherwise I wait for roughly 30 minutes and it will finally open. Inconvenient when you need to check your balance while out and about.
App
It never works!!
Works great
Love the app. Wish I could do more on it, like send money to anyone, but it works great.
Mikes Backflow
Love it.
Current app
Great, was a little different from the older one but now it looks modern haha. Everyone that is complaining are probably old people that don't like change and don't know how to adapt
Quit updating the app
Every single update you guys create changes the entirety of the main interface and prevents us from doing certain things like freezing & unfreezing our cards. It also prevents us from transferring money, and makes it hard for us to use the app when it’s needed most.
Can’t open the app
I’ve got an iPhone 13 and I can’t even open the app
Horrible update
Ever since the app update I’ve been logged out several times and struggle to log back in. The new app is problematic enough to where I don’t even want to bank here anymore. It used to be so simple but they made it more complicated now I’m not sure why. Truly should have never updated the app. If it’s not broken don’t fix it…
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great app
people that say this new app is worse need to go to a different bank
Best update to date
This latest version is the best so far! Love the new details in the accounts page
No access to my bank anymore
Because you guys changed the app i no longer have access to my bank. I don't know my user ID & the app won’t send an email to sign in. Shouldn't have changed the app, there was no issues before. I’m transferring to ICCU since I already have an account there.
Considering a NEW BANK
Come on!!!!! Why???? The old app was JUST FINE. Now for whatever reason my face ID doesn’t work. But beyond that WHY CANT I SEE PENDING TRANSACTIONS ANYMORE????
I hate the new format it’s confusing but seeing less information about my bank account is really upsetting to me. Considering bringing all of my accounts to ICCU.
I hate the new format it’s confusing but seeing less information about my bank account is really upsetting to me. Considering bringing all of my accounts to ICCU.
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Unnecessary System Change
I’m not really sure why Clarity thought they needed a new system. If it’s not broke don’t fix it. The previous system was fast, responsive, and everything was easy to find. The new system is slow, clunky, and the UI/UX is horrible. As a 4 year member, I should have a vote on changes like this. I would have voted NO. I am considering going to Frontier down the road now. Their system/online experience is fantastic.
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HORRIBLE FORMATTING
I absolutely hate hate hate this new app the formatting of it is awful and confusing 10/10 DONT recommend at all I wish they would go back to the old app that was so much easier.
Great Update!
Love the new app! It’s great that I can freeze/unfreeze my cards!
