SCAM
DO NOT BE A CLEANER OR A CUSTOMER ! They scam your money THEY WILL NOT PAY YOU AFTER YOU CLEAN THEY WILL IGNORE YOU FOR WEEKS! It’s been 3 weeks and I’m still waiting on payments from multiple jobs ! If I could leave 0 stars I would
No pagan rápido
Hice una limpieza el 2 de octubre y hoy a 25 días de eso, aún no recibo el pago. Hice la reclamación a través de email y dicen que el departamento de contabilidad va a resolver pero aún sigo esperando. No vale la pena porque te pagan bisemanal.
Communicating
Please ask cleaner before
Switching day of service
Switching day of service
Payments and payouts
I cleaned for this company and they text and call all day to make sure you are completing your task. However, when you complete your cleaning, they make you wait weeks before releasing your payment. I worked on Oct 1 and my payment is not being released until Oct 15. Here it is Oct 25 and there has been no resolution, and no one has reached out to even assist me. If you need your money sooner than I would not recommend this company at all. If I could have given them zero stars; that’s exactly what I would have rated them.
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Don’t Bother. Horrible “I Worked the Job, Got Put Through Hell, Chased My Pay…..
I would give CleansterPro zero stars!!
I accepted a cleaning job through this platform expecting to do the work, get paid, and move on. Instead, I got an exhausting experience that made me feel undervalued, disrespected, and completely taken for granted.
The cleaning itself took approximately three hours, but I was tied up for around four hours because of the excessive number of photographs I was required to take. I understand documenting a job and proving the work was completed properly. That's reasonable. Turning a cleaning job into a photo-taking marathon that eats into the worker's time is not.
The delays were ridiculous. On one occasion, I waited 32 minutes for the leasing office representative, and on another, I waited 15 minutes. When he finally arrived, I still had to wait while he finished trying to sell a unit to prospective renters before dealing with me. My time apparently came second to whatever else he had going on.
Once he was available, he inspected the cleaning so thoroughly that I half expected him to pull out a pair of white gloves and run his finger along every surface. His attitude came across as condescending and dismissive, making me feel as though I was being treated like an incompetent servant rather than someone who had done the work.
The property was Cypress Point, managed by Graystar, at 101 Felix Street in Santa Cruz, California. The place was full of cockroaches. I specifically alerted the leasing office representative to the infestation. His response struck me as dismissive and unconcerned, especially given that prospective renters were apparently being shown a unit. I don't know what action, if any, was taken after I reported it, but I certainly wasn't given any indication that the problem was being taken seriously.
I also submitted a request for additional compensation for the extra time and trouble involved. That request went unanswered. Apparently, my time was valuable enough to demand endless photographs and an inspection, but not valuable enough to warrant a response when I raised concerns.
Then came the payment issue. My payment was scheduled for October 16, 2026, but remained marked “In Transit.” I contacted Cleanster repeatedly and received automated responses saying my issue had been forwarded to the payments department. Meanwhile, they continued sending me offers for more jobs.
Within minutes of sending an email warning that I would escalate the payment issue, my payment was finally sent. I can't claim to know why the timing worked out that way, but it is certainly striking. I should not have to repeatedly chase a company for money I've already earned.
I also paid $29.99 for the required background check and have struggled to obtain a copy of the report or clear instructions for accessing it. Even getting a meaningful answer from customer support has been a battle.
My advice to other cleaners: calculate the actual time involved before accepting jobs through this platform. Consider the photo requirements, access delays, inspections, and the possibility of chasing support for payment or answers afterward.
I will never clean for CleansterPro again. Not for the money, not for the convenience, and not even if it were the last cleaning platform on earth.
A company that expects workers to be punctual, thorough, responsive, and accountable should hold itself to those same standards.
I accepted a cleaning job through this platform expecting to do the work, get paid, and move on. Instead, I got an exhausting experience that made me feel undervalued, disrespected, and completely taken for granted.
The cleaning itself took approximately three hours, but I was tied up for around four hours because of the excessive number of photographs I was required to take. I understand documenting a job and proving the work was completed properly. That's reasonable. Turning a cleaning job into a photo-taking marathon that eats into the worker's time is not.
The delays were ridiculous. On one occasion, I waited 32 minutes for the leasing office representative, and on another, I waited 15 minutes. When he finally arrived, I still had to wait while he finished trying to sell a unit to prospective renters before dealing with me. My time apparently came second to whatever else he had going on.
Once he was available, he inspected the cleaning so thoroughly that I half expected him to pull out a pair of white gloves and run his finger along every surface. His attitude came across as condescending and dismissive, making me feel as though I was being treated like an incompetent servant rather than someone who had done the work.
The property was Cypress Point, managed by Graystar, at 101 Felix Street in Santa Cruz, California. The place was full of cockroaches. I specifically alerted the leasing office representative to the infestation. His response struck me as dismissive and unconcerned, especially given that prospective renters were apparently being shown a unit. I don't know what action, if any, was taken after I reported it, but I certainly wasn't given any indication that the problem was being taken seriously.
I also submitted a request for additional compensation for the extra time and trouble involved. That request went unanswered. Apparently, my time was valuable enough to demand endless photographs and an inspection, but not valuable enough to warrant a response when I raised concerns.
Then came the payment issue. My payment was scheduled for October 16, 2026, but remained marked “In Transit.” I contacted Cleanster repeatedly and received automated responses saying my issue had been forwarded to the payments department. Meanwhile, they continued sending me offers for more jobs.
Within minutes of sending an email warning that I would escalate the payment issue, my payment was finally sent. I can't claim to know why the timing worked out that way, but it is certainly striking. I should not have to repeatedly chase a company for money I've already earned.
I also paid $29.99 for the required background check and have struggled to obtain a copy of the report or clear instructions for accessing it. Even getting a meaningful answer from customer support has been a battle.
My advice to other cleaners: calculate the actual time involved before accepting jobs through this platform. Consider the photo requirements, access delays, inspections, and the possibility of chasing support for payment or answers afterward.
I will never clean for CleansterPro again. Not for the money, not for the convenience, and not even if it were the last cleaning platform on earth.
A company that expects workers to be punctual, thorough, responsive, and accountable should hold itself to those same standards.
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Pésimo funcionamiento
Hice solo un servicio porque nunca me pagaron pasó ya 11 meses y nunca recibí el pago de mi servicio de limpieza y se que no fue por un mal servicio porque el cliente me dijo que le había gustado mucho mi servicio, no pierdan su tiempo y dinero en esta app!!
I would give zero stars if able
I would give zero stars if I was able to. I worked for this company once and was promised $80 for the clean from the Landing. I had to go back to this rental three times due to their sheets not drying in their dryer probably at one point they told me not to even wash the sheets and just remake the bed someone had slept in disgusting. $80 isn’t much to some but when you put in all the work and are promised to be paid and you are not it’s a problem. My payment said processed on October 5th and expected by October 19th ridiculous time to wait for an instant payout anyways. It’s now October 21st and I still have not received my payment no one at this company is answering the phone or emails about my payment but had no problem blowing my phone up to clean this rental. I’m posting this to social media as well in hopes no one will work for them again plus no air bnb owners use them. At this point I believe they do not pay anyone out and are keeping the money.
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DO NOT WASTE YOUR TIME
They will not pay you they get paid right away and have the audacity to hold your money that you worked for it's a SCAMMMMMMMMM
Scam
Scam scam scam they still my information which I ain’t never worked a day in my life fof them?? Was forced to download app just to ask support why they messaging me? When I mentioned that I am will have my family member investigate because that person works for San Diego Police department crqzy his they stop messaging me back! Don’t use this app it is for sure some type of new scam they doing? Just crazier they getting away with this long using the App Store and all! Makes me think the App Store knows and in on it also
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No payment
I worked for this company and they did not pay for two cleanings I have serviced so I basically worked for free
Don’t work for them
They will never pay you after you done all that hard work don’t sign up with the them they are scammers
Bad company
Don’t pay enough attention to
payments
We work hard and the company does not pay their employees
i have waited over 3 wks for the remaining balance owed to me
i have waited over 3 wks for the remaining balance owed to me
Payments and payouts
I cleaned for this company and they text and call all day to make sure you are completing your task. However, when you complete your cleaning, they make you wait weeks before releasing your payment. I worked on Oct 1 and my payment is not being released until Oct 15. If you need your money sooner than I would not recommend.
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You don’t get paid
I did a job for this company and not only did the job take six hours and it was only booked for three but I am only supposed to get paid for three hours worth of work for $80 and I did six hours worth of work and it is now two weeks over two weeks since I’ve done the job and I still haven’t gotten paid. So I would not trust this company I would never do another job for them again.
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HORRIFIC EXPERIENCE
I am a “cleaner” with CleansterPro and from the start, I was extremely skeptical. Now, it’s nothing more than confirmed I’ve made a mistake by partnering with Cleanster. They have not been honest about projects nor payment. My assignment was marketed as a vacant air bnb and upon arrival was an occupied, hoarder home. I stayed and did it anyway because there was no way I could tell this client otherwise. I accepted a small $60 for pay after driving 45 mins to the client as the location was also not truthful. I have yet to be paid but have been asked to work more projects. I have reached out to receive little to no communication in return. I’d like a full refund for my background check, paid out, and to leave this app forever and never look back at this point.
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Help
There is little help from CleansterPro and the pay is not properly compensated
Mala
It's a very bad application they give you very hard jobs and then they tell you that they will pay you after 15 days and when time goes by they don't pay you and if you find out there are already many complaints because they take up to 90 days to pay and many cleaners don't get paid the truth don't use it it's better Homeaglow that's good
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My opinion
Cleanster has great customer support service Gloria is a great woman and very helpful in many aspects of helping with clarity and understanding
Scammers
This company is owned by Africans who are laundering money and they will not pay you. They pocket the money and never speak to you again.
