Love the sauna, hate the app
Worst app I’ve used in the past 15 years if not ever. Constantly disconnects from the sauna, requiring restarting the process from the beginning. Completely defeats the purpose of having an app. Is Clearlight’s IT team a couple of drunken monkeys? Do better.
Works but needs improvement
Was a bit difficult to install but finally got it working. Once installed it does have nice features. Please get rid of the landscape mode.
Works great - 2026
Just got it. Make sure to use the instructions on the Clearlight site because it wasn’t clear that I needed to login to its dedicated WiFi before it could locate my sauna. Once it got set up, it’s really easy to use and awesome to be able to warm it up on the way home.
2025 App Fix
First, I would like to say I have shared the experiences of many of the negative reviewers and tried my of the suggested fixes without success. As a result, I contacted the company and spoke to a real person (the sales person that helped with the purchase) who explained the company has resolved the issue recently by replacing the power supply box. They sent me a replacement box without charge. I had our electrician do the swap as the very clear instructions seemed daunting to me. The electrician confirmed it was very straightforward and maybe spent a total of 40 mins on the whole job. I did have to contact Clearlight's support line to get the app up and running, more from user error at my end but the NEW 5 GHZ app is working PERFECTLY. The most important part is to delete the old app and set up a new account using a different email. The app has been working as expected now, allowing for remote start up and allowing for the sauna to stay on for extended hours beyond the 1 hr manual setting. It’s wonderful! Anyway, I’m writing this because I love the sauna and the company has addressed the issue that has caused a lot of frustration for sometime. Having the working app is the icing on the cake for a great product.
Show more
Poor quality app for as much as you spent
The company needs to put some funds into the app. This app is extremely low quality and doesn’t work half the time.
Disappointing, Unreliable and Glitchy
We rely on the app for our business, most times we need to go in and out of the app to get the functions to load and work correctly, especially for the Yoga 4 person sauna.
Quite disappointing that the app is not more developed for businesses
Quite disappointing that the app is not more developed for businesses
Ridiculous
The fact that they charge as much as they charge for a sauna and have this bad of an app is crazy. It’s 2025, almost 2026. Get with it Clearlight.
Doesn’t work at all
This app is totally useless.
Needs major IT upgrades
Terrible - constantly disconnects from Wi-Fi even though the Wi-Fi is less than 10 feet away from the sauna so I am constantly having to reset it up sometimes every day sometimes once a week.
Would be nice if it connected to Wi-Fi in such a way that I didn’t have to be home to actually set the reserve feature.
Would be nice if it connected to Wi-Fi in such a way that I didn’t have to be home to actually set the reserve feature.
Show more
Does the job.
Connected no problem and lets me turn on sauna remotely and monitor warm up time. Well done, notifications would be nice as an added feature to be alerted when it hits desired temp.
Unreliable and glitchy
We rely on the app for our business, most times we need to go in and out of the app to get the functions to load and work correctly, especially for the Yoga 4 person sauna.
Quite disappointing that the app is not more developed for businesses
Quite disappointing that the app is not more developed for businesses
I agree, company hates its users….
Hard to understand, and I think I’m pretty capable when it comes to tech. I did all that was instructed, and more. Hard to believe how terrible this app is to get to work. Do better Clearlight! You’re right in the middle of some of the best colleges in the country that excel in tech, and yet you can’t figure this out. So much money for a sauna, and such a pathetic app to dump on your customers base. Acknowledge some get lucky, but they are few and far between…
Show more
Worthless App Just Like Prior Version
For a company with a great product that would seem to be doing well, it is amazing they can’t release a basic app in 2025 when apps have been around for 2008! Spend a small amount of money for what should be a basic app!
App does not work
I have been in contact with support. I have removed the app, re downloaded the, etc. Still does not work.
Doesn’t work properly.
Another update came out and it just completely took off the app from the iOS system. now it won’t even work. This company makes millions of dollars and they can’t hire somebody for $30,000 to make them a decent app. Ridiculous.
STILL GARBAGE
Still does not work. App cannot find my sauna. I’m in tech support and know what I’m doing. The app is straight up GARBAGE!!
Horrible app
Laggy app that works half the time if you’re lucky
Non functioning
I have the same experience as the single reviewer here. I had to install new equipment because it would not connect. Now that it’s connected I cannot control my temperature with the app In addition the app is non responsive most of the time or is incredibly slow —-maybe 5 minutes after selecting an option before it attempts to make the change
I wish I could control my spa remotely but this app will not allow it
I wish I could control my spa remotely but this app will not allow it
Show more
Working finally
The sauna has always worked great, but since day one the app has not worked at all. After a year of trying to get the app to work with my phone clearlight sent us the new 5gig power supply and instructed us to download the new app. Finally working after a year of troubleshooting. Thankful they stood by their product and have helped us finally get this remedied. This is only 3 stars because although the app works and will allow you to turn on your sauna from your phone - it’s still super clunky. Slow to respond. It’s like trying to run a modern app on an old iPhone- just super slow. Advice to devs/ownership - spend the 50-100k on a good app. It will pay dividends quickly. This type of connectivity is table stakes these days.
Show more
Doesn’t work. Fake app.
After numerous attempts to get this app to work including upgrading a brand new power supply to 5G, still does not work. It also is designed like junk. Customer service is junk. Stay away.
