It’s an OK app but need some improvement
As a person who is blind, I am giving feedback from an accessibility standpoint. This app is somewhat accessible to people who use voiceover like myself. It has a few things that they can fix that would make it better but for the most part, it’s OK. I don’t hate it, but I don’t love it either.
Love this app.
I love this app because it is easy to use and very informative.
Nechia Clark
Nechia Clark
Won’t save
Great app just won’t save my payment information
Better system
I feel like it should be where you can just enter your account number
Power Flickers
Cleco does a decent job of keeping the power on but there are too many power surges and temporary outages.
Bill
$400 + a month is highway robbery. I live alone no small kids at home. This is ridiculous! The only thing I like is this app letting me know ahead of time how much my bill is.
It’s quick but an extra fee for paying your bill!? Ridiculous
Transaction fee? Why!?
Limited
The app has limited functionality. The way it compares bills past and current. Will not allow you to truly see the payments you made.
Great employees
In Mandeville store and Covington store
Great company
I can’t say enough good things about them and what a lot of people don’t know is how much they are a part of our community’s and how much they donate to important causes Here in The New Orleans la
Saved payment
Every time I use app to make a payment, it will never use my saved account. It will say No saved payment. Click OK and go back and all the payment information “again”, click submit and it works. I put two payment types in payment options. Why does it never work?? What’s the purpose of saving a card and you still have to type everything single thing every time???
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Bad service
It is impossible to get to a representative when there is a need. Literally hours after sending a power outage and no one has responded. No bad weather, and affects a 3 phase unit cooling several elderly. Would be nice to be able to reach someone when in need!!
Refuses to resend Draft to bank
There is a difference between sending a ach draft and a debit card . The system requested the wrong type of payment. Cleo wants to change me a fee
Confusing
Won’t allow you to add a credit card. Over and over!
Doesn’t work
App did not recognize me or my account. App did not show outages; my house was without power! App would not let me report an outage!
Convience
I can make a payment anytime that is convenient for me and no waiting in line or on the phone and it’s no fees associated.
Best App Ever
I love this app. It’s so convenient. I can make payments any time I need or want. I especially love the outage notifications. I never have to worry about service because restoration of service usually is around the time they estimated, if not sooner.
Auto pay
Can't get them to take out auto pay, all info is correct!!!!!
Bill
$400 + a month is highway robbery. I live alone no small kids at home. This is ridiculous.
Reminder Icon will not turn off.
The little red reminder dot does not turn off.
