My Shelter App

My Shelter App

Access Your My Shelter Account

50 ratings
73 reviews
Free

Details

  • Released
  • Updated
  • September 28, 2010
  • September 9, 2026

Features

My Shelter App screenshot #1 for iPhone
My Shelter App screenshot #2 for iPhone
My Shelter App screenshot #3 for iPhone
My Shelter App screenshot #4 for iPhone
My Shelter App screenshot #5 for iPhone
My Shelter App screenshot #6 for iPhone
iphone
ipad
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About

Manage your insurance policies and access important documents. This app allows Shelter Insurance customers to view policy details, track payments, and access ID cards. It also provides quick access to roadside assistance and your agent's contact information.

Biometric login
Manage insurance account
View policy details and documents
Track and schedule payments
Access ID cards
Request roadside assistance
Agent contact information
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What users say

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What's New in My Shelter App

6.1.1

September 9, 2026

We've made improvements to the payment experience in our mobile app. As part of this update, you'll see some new payment pages and notifications throughout the payment process. These changes help create a smoother, more streamlined experience and support Shelter's commitment to serving our customers with ease and convenience.

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User reviews

No option to pay bill in App

When will the update to the bill pay option be completed? This is a huge inconvenience.

Bring back the old Mobile app

This Mobile App is worthless

Not very user friendly

I need to change bank information for my payments. Can’t do it on there. Need to make changes to my policy where I don’t need to be calling the agent cause I know what I need to do like change my vehicle from this week to that vehicle can’t do it catch up with the times people even a low rank insurance company has that availability
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SHELTER IS THE BEST!

I love my Shelter Insurance

Great insurance rates lame app

The insurance rates are great. The app is lame…! You can’t pay early and hit pay early. You can’t set up alerts, which everything with newer technology has (reminder your payment is due on..). And it’s annoying that they don’t catch up with the new technology. This is the only billing company I have that doesn’t… send me an alert close to my bill.
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Developer apps

User experience

🐞

Reported Bugs

17 issues

App crashes and loses info during claims

Bug

App freezes when trying to update credit card info

Bug

Payment bug causing accounts to go delinquent

Bug

Login issues: incorrect credentials, fields not showing input

Bug

App crashes during claim report submission

Bug

Cannot see account ID or password in dark mode

Bug

Cannot pay bills due to unreadable text in dark mode

Bug

Login fields are blacked out or don't show input

Bug

App crashes when navigating between tabs

Bug

App shows lapsed policies incorrectly

Bug

Cannot view or print ID cards

Bug

ID cards not stored on phone or show incorrect expiration dates

Bug

App fails to submit claims

Bug

Error message: 'An error occurred while connecting to services.'

Bug

Black box covering policy list on iPad

Bug

Cannot select fields to describe claim details

Bug

Misspelled word 'descibe' in claim description field

Bug

Requested Features

12 requests

Add ID cards to Apple Wallet

Feature

Set up payment reminders/alerts

Feature

Add/remove vehicles or drivers

Feature

Support for iPhone X/X Max screen

Feature

Touch ID/Face ID login

Feature

Dark mode support

Feature

Display agent contact information

Feature

Ability to update bank draft information

Feature

Ability to update personal/profile info

Feature

More modern UI/UX

Feature

Improve password requirements

Feature

Add all 50 states to credit card payment screen

Feature

FAQ

What can I do with My Shelter App?

My Shelter App allows Shelter Insurance customers to manage their insurance accounts. You can view policy details, coverages, and important documents, as well as track payment history and schedule upcoming payments. It also provides access to your ID cards and your agent's contact information.

Is My Shelter App free to use?

Yes, My Shelter App is free to download and use for Shelter Insurance customers. There are no subscription fees or in-app purchases required to access its features.

What information do I need to log in?

To log in to My Shelter App, you will need your My Shelter account credentials. The app also offers a biometric login option for faster and more secure access once your account is set up.

Can I request roadside assistance through the app?

Yes, you can request roadside assistance directly through the My Shelter App. This feature provides a convenient way to get help when you need it, ensuring you can access support quickly.

What devices are compatible with My Shelter App?

My Shelter App is designed for mobile devices. While specific operating system versions are not detailed, it is generally available for smartphones and tablets that can download applications from their respective app stores.