Purely Customer support
⭐️ One star — extremely poor customer support from Click&Boat.
I gave Click&Boat one star because of the way our complaint was handled after a very disappointing and stressful boat rental.
The boat had multiple serious problems: the kitchen was not working, the fridge was not working, the electricity for charging phones was not working properly, the outside shower was not working, and the boat was not properly clean or even equipped with towels.
I was travelling with two children. Because the fridge and kitchen were not working, we could not safely store and prepare food for them. This created a serious food-safety concern, and we were genuinely worried about the children becoming ill from food that could not be properly refrigerated.
Because of all these problems, we had to return the boat early, which significantly affected our day and our experience.
The owner of the boat should take proper responsibility for the condition of the boat and the problems we experienced. Unfortunately, Click&Boat’s customer support did not provide the level of assistance or protection I would expect from a platform connecting customers with boat owners.
The most disappointing part was the lack of proper support after we reported everything. I expected Click&Boat to investigate the situation seriously and make sure the customer was properly protected.
Very disappointing experience and very poor customer service.
I gave Click&Boat one star because of the way our complaint was handled after a very disappointing and stressful boat rental.
The boat had multiple serious problems: the kitchen was not working, the fridge was not working, the electricity for charging phones was not working properly, the outside shower was not working, and the boat was not properly clean or even equipped with towels.
I was travelling with two children. Because the fridge and kitchen were not working, we could not safely store and prepare food for them. This created a serious food-safety concern, and we were genuinely worried about the children becoming ill from food that could not be properly refrigerated.
Because of all these problems, we had to return the boat early, which significantly affected our day and our experience.
The owner of the boat should take proper responsibility for the condition of the boat and the problems we experienced. Unfortunately, Click&Boat’s customer support did not provide the level of assistance or protection I would expect from a platform connecting customers with boat owners.
The most disappointing part was the lack of proper support after we reported everything. I expected Click&Boat to investigate the situation seriously and make sure the customer was properly protected.
Very disappointing experience and very poor customer service.
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HORRIBLE APP. NO SUPPORT. CANCELLED BOOKING LAST MINUTE
I’m on my honeymoon and the boat owner said that the app allowed a double booking so she had to cancel my booking at the last minute, day of! She can’t provide me a refund and tells me to contact the app but there is no support. DO NOT BOOK FROM THIS APP!
Easy
The boat rental experience just got simplified easy to use and the boat was great.
Avoid!!!!
Avoid, don't be scammed. Reserved a boat trip, was informed by the skipper that no boat was available, they then tried to charge me €350 to cancel????? Me the renter was being penalised ???? Not the rental company???? Said they would return my money, on holiday now and still no refund. Holiday ruined. Avoid this app.
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Total Scam - Still no refund - DO NOT USE!
I booked a $8,500 5 day charter in Greece and 4 days before the charter was set to sail the owner cancelled. It’s been over 40 days and I have still not received a refund from Click&Boat. It says on their website you are entitled to a full refund if the owner cancels, but still nothing. Also, there is no phone number to contact anyone a Click&Boat. DO NOT USE!
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