Este app es horrible
Demasiado costoso para lo que ayuda en el salón, no envía recordatorios para algunos clientes que si ya recibían. Se congela cuando se va a utilizar. No la recomiendo
Salon owner experience
Probably the worst salon scheduling software I have ever used. I have been in the salon industry for 10 years. They claim they can adjust things according to your needs, and do not do that at all. Cannot look up any client past or future appointments (client or salon cannot do that)clients can’t make an account so have to re put in info every time. Disorganized look to the whole site because services go in alphabetical order rather than by category.
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Unsatisfied
This Salon Schedule app doesn’t perform accuracy. I set my appointment not to be scheduled within 24 hrs and client are still able to schedule within 10 minutes before appointment time. This is ridiculous. I’ve reported this problem several times and was told that it was fixed. However still not fixed. I wouldn’t recommend this company. Very poor customer service. Not responsive in timely manner. My contact person is Ethan. I have text messages from him stating not to contact him in reference to the salon issue because it’s not during business hours. First of all my business hours are evident, when I call to report problems why am I getting a response not to contact you because of different time zones instead of saying we will fix problem. Very unprofessional. I see why this company had a 2 out of 5 it’s evident I’m not the only one unsatisfied
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Review
I don’t know why I am reading some of these negative reviews. App works amazing and support is always there to help. Does everything needed to run your salon / barber shop and more.
Aggravating
Been using this system for years… and it’s just; a constant pain. It’s like they’re always making updates, codes for codes for codes to approve to approve you confirmed all this approvals. Something that should be quick and easy is less than. I’m giving it two stars because it can work well. But they should really listen to their consumers and stop thinking they know what’s best.
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poor user interface
the app looks very outdated from the booking site to the scheduler app. the app is laggy when scrolling through the calendar and daily schedule. the organization of the app is... interesting to say the least. the salon i work for uses it but i would not personally choose to use this app nor would i recommend it to anyone that cares about the aesthetics of their booking site. out of all the other booking systems i've tried (square, acuity, vagaro, and another one i don't quite remember), salon scheduler is my least favorite.
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Owner
The most recent review is a year old with earlier reviews going back as much as 4 years. I’ve been using this app since Mar ‘22 and after a short learning curve the user friendlier it became. I did have some technical issues unique to our business which all were addressed and improved with a call to tech support. My Tech support experience is 5 star, a quick call back and for those issues needing tweaking it was done reasonable quick. The support site have training videos that are very good in helping you get started and if you have a question contacting tech support will result in a quick call back to help with your questions. What I especially like about this app is its integration with my Clover Pro. It’s great for end of day reports and more. We haven’t fully utilized the scheduling part as yet but initial trials are positive. We plan to start transition from paper scheduling to this app during the down season.
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App has improved
This app has improved a lot. The app developer regularly works on the app to regularly make improvements. If there is a problem with the app, the developer should be able to fix it if you contact customer service!
App has improved!
I am happy to see all the improvements! I especially like the addition of employees to the month calendar.
Glitches
I’d like to add a lot more suggestions, but as of today my main concern is your “cancel” option for clients. There is no notification to the business to know that they’ve decided to cancel and it’s a small ‘cancel’ at the top of the appointment block rather than a bright color or email or text so the business knows about this. PLEASE FIX TODAY
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Response from developer
Hi. We have added an option to change the color of an appointment if a customer requests a cancel. We have notifications on the Clover that can be turned on (off by default) that will alert you to the cancel requests.
Gets worse and worse
Each and every update screws up something else. Notes disappearing, client files combining themselves when it’s two separate parties with different contact info, appointments and time off blocks coming and going as they please, etc. For some ridiculous reason, our shop owner insists on using this garbage app. Clover can’t/won’t help us. This app is such garbage, for the last two years “the clover is so easy!” has been an ongoing passive aggressive joke between the staff. I would love if someone from the app customer service would reach out to us.
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Response from developer
Hi. So sorry for the poor experience. You are correct that we were releasing an update weekly. From time to time, an update would cause problems. We have changed the pace of our updates and have greatly reduced this type of problem.
Terrible
I’ve never used such a difficult booking app. Completely un-user friendly. It’s a little easier to use on the Clover device, which is why I gave it two stars, but this app needs a lot of work. I also can’t add a button to my social media platforms for booking through this app, which is extremely frustrating.
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Response from developer
Hi. We have listened to your feedback. The iOS app has been greatly improved. We do have the ability to add a button on Facebook (as well as on your own website).
😭
This app is horrible
Response from developer
Hi. We would like it if your provide more helpful feedback. In 2019, we had just released the app and we would agree that a new app can have many areas of improvement. The app has been improved 100% (2022) from when the app was first released.
Not ideal
Drains phone battery like crazy!! Glitchy. Small fonts. Not very user friendly.
Response from developer
Hi. Agreed that our first release of the app was "glitchy". We have fixed any glitches that we are aware of and we have added support for increasing font size. Hopefully our 2022 version of the app is much more user friendly.
It’s ok
Sometime I make changes and it messes up everything, basically it’s trial and error
Great salon scheduler
I like this app, very user friendly. I would love for this to be compatible with my Apple Watch.
Salon Scheduler
I would be nice if you can take a picture of the client
And have a check in app to go with it
Still needs work!!!!
And have a check in app to go with it
Still needs work!!!!
