Stay at Navi Mumbai Property
Excellent hospitality, nice view, delicious food, good staff, enjoyed spa. It was really fantastic stay & my family enjoyed fully. Thanks management & great staff. Special thanks to Shruti who advised me to become the member of Level-2. Would definitely like to renew my membership of Level 2.
Reliable, Convenient & Truly Valuable for Frequent Travelers
I’ve been using the Club Marriott app for the past three years, and it has been a consistently smooth experience. The app is convenient, user-friendly, and has a clean interface that makes browsing offers and redeeming benefits very easy. What I particularly appreciate is how widely it’s accepted across many Marriott properties, making it genuinely valuable for frequent diners and travelers. Overall, a reliable and well-designed app that delivers on its promises.
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Membership renewed once again
We always find that the membership at the Marriott is very good value for money.
The benefits are quite numerous, & the cost of joining is overshadowed by the all the goodies you get as a member.
The service, the quality of the food & its iconic location, make for a very pleasant stay.
The benefits are quite numerous, & the cost of joining is overshadowed by the all the goodies you get as a member.
The service, the quality of the food & its iconic location, make for a very pleasant stay.
Staycation
The JW Mariott Sahar has always been a wonderful experience. Be it Rohit who’s always ready to help when checking in and ofcourse the entire team at JW cafe and housekeeping. However, i would say it’s a smoother experience trying to do the bookings through the club Mariott team over the phone rather than using the app as very often it’s a but of a challenge. But having said that, the time at the property was wonderful.
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Club marriott worthwhile membership
We are staying at the renaissance Marriott in Ahmedabad. We signed up for the membership while we were at the hotel. Even after paying upfront membership fee you get fantastic saving on free room stay, money of food and beverages,spa etc
I would recommend to sign up for club Marriott membership and enjoy the benefits throughout the year.
I would recommend to sign up for club Marriott membership and enjoy the benefits throughout the year.
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Vipin manocha
We as a family got twice an opportunity to stay at JW Marriott Aerocity Delhi that too in their suites. It was an amazing experience and cherry on cake was complimentary Drinks & snacks at lounge. The food at K3 was excellent and hospitality at its best. Since today I became a member of such renowned Hotel chain. I therefore considered it another achievement and look forward to enjoy their hospitality so frequently in coming times.
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Most of the time it’s broken
The September 2025 update has again broken the basic app functionality. I’ve never experienced an app that is broken as often as this one. It seems that Marriott just wants the membership premium without having to provide the membership benefits.
Hotel Review
It was a fantastic experience from start to finish. The check-in process was very smooth and welcoming, which immediately made me feel comfortable. The room was not only nice but also beautifully designed, creating a relaxing atmosphere. Everything was clean, cozy, and thoughtfully arranged. I truly enjoyed my stay and would highly recommend this hotel to anyone looking for a comfortable and memorable experience.
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JWM JUHU BRUNCH
The services are good but the buffet spread has shrunk quite significantly. Only ham cold cuts are available and it’s more like street food and leftovers and reheated on very exorbitant price. Zero value for the money.
Terrible program. After membership their properties treat members at unwanted guests
This is the worst club membership program I have experienced. After taking membership it is very difficult to get booking using the membership vouchers. Even after making reservation requests at their restaurants more than 24 hours in advance they would not confirm the reservation you have to keep on calling their call centre who will tell u to call the property or restaurant or wait for their call which never comes. Have been facing this now almost every time. The experience as a member is clearly of being unwanted in the properties!! Was a mistake taking this membership and have had such horrible experience. Stay away unless u want to experience being unwanted guest!
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Response from developer
Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott
App which misguides!
App and the restaurant are 2 different entities which people should remember! This year had bad experience from both unlike last time!
I had a Club Marriott member for 2 yrs… Stopping from this year because of the below: Apps benefits certificates misguides you to use them but they are not valid at the restaurant. It allows you to use 2 certificates but they are not valid at the restaurant. Very difficult to book a room with 50% off. Very confusing and when you send out a mail to customer support they don’t respond. When you call customer support for help, they are quite arrogant! I have only see them showing respect when they call you to renew the membership! I have referred and had given good reviews to people and made them get a Club Marriott membership but going forward that’s going to change. One thing to remember, Customer Service is the only thing which is going to fetch you good customers!
I had a Club Marriott member for 2 yrs… Stopping from this year because of the below: Apps benefits certificates misguides you to use them but they are not valid at the restaurant. It allows you to use 2 certificates but they are not valid at the restaurant. Very difficult to book a room with 50% off. Very confusing and when you send out a mail to customer support they don’t respond. When you call customer support for help, they are quite arrogant! I have only see them showing respect when they call you to renew the membership! I have referred and had given good reviews to people and made them get a Club Marriott membership but going forward that’s going to change. One thing to remember, Customer Service is the only thing which is going to fetch you good customers!
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Response from developer
Dear Ramya, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott
Member Tuesday Lunch
Easily booked team lunch for 8 of us using the app and got immediate confirmation by email in JW Kitchen, Bangalore. On the visit, we were attended promptly. Buffet spread was good as always. A little less for we vegetarians. Taste was good. Variety was there. I like salad there, especially with roasted pumpkin slices. Today was special spread of Chinese delicacies, some of which I liked. Hospitality was good and the service too. Overall it was a good experience for the team.
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Doesn’t recognise membership
Little point in an app that you can renew your membership in, only for the app not to recognise that….still showing me as just a guest. Very poor functionality, what is the point….
Absolutely useless membership!
Every time I made a call to reserve the hotel using the certificates, I was told that the hotel is sold out. During the year I made 10+ inquiries regarding the stay and was told the same thing every time. So basically I paid the amount for a membership that I wasn’t allowed to use. And towards the end when I stated complaining, they promised me to give me a slot before the membership ended, and still didn’t keep up. The only certificate I used was a dinner service and both my stay certificates went to waste because of your service team!
Didn’t even get an extension on the certificates, they said to extend the certificates you need to purchase another membership. Of course I wasn’t going to do that!
Wouldn’t recommend it to anyone! Don’t waste your money!
Didn’t even get an extension on the certificates, they said to extend the certificates you need to purchase another membership. Of course I wasn’t going to do that!
Wouldn’t recommend it to anyone! Don’t waste your money!
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Response from developer
Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott
Sheraton grand hotel stay / reg
Excellent place to stay, great location for entertainment & shopping. Everything about the hotel was exceptional. Great & friendly staff. Very much helpful receptionist at the time of checkin & checkout. Food was very good, especially breakfast. Service was excellent. We were very pleased with our stay. I hope to be back for a longer visit in the future..
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Customer service
The most unfriendly customer service that you have. There is no response from the customer service.
In todays world when getting connected is very easy, getting through to your customer service is harder than a firewall.
None of your customer executive, especially Shaaista are at all helpful or even willing to help you. Only when there is an involvement of money, do they show their concern otherwise it’s as if they have turned deaf.
In todays world when getting connected is very easy, getting through to your customer service is harder than a firewall.
None of your customer executive, especially Shaaista are at all helpful or even willing to help you. Only when there is an involvement of money, do they show their concern otherwise it’s as if they have turned deaf.
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Response from developer
Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott
Hopeless service
A big wrong decision of taking the membership, big promise while selling and post selling when it comes to availing facilities a big put off, I wasn’t able to get to use my free stay voucher due to some G20 was going on in the hotel which I lost 45 days and by then my membership was to finish and they didn’t extend also. Worst response from back office, each time a new person used to call and I used to narrate whole story again and I would get a response shall get back soon. Called, wrote emails but all waste. Just big name but very sad services. A big no from my side to any one going for membership.
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Response from developer
Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott
Booking Online/ through the App - A Painful experience
Having booked online using the 30 % discount vouchers the properties where booked are totally not in Synch .
They were clueless about the booking
Insisted on our producing the paper vouchers
Making all sorts of excuses to pass along the 20 % discount on f& B
On contacting the club marriott invariably each one of those were found to be ill trained , didn’t provide accurate information and having wasted on an average at least 20 minutes with each one of them in the end the exercise was futile, they turned out to be absolutely useless.
They were clueless about the booking
Insisted on our producing the paper vouchers
Making all sorts of excuses to pass along the 20 % discount on f& B
On contacting the club marriott invariably each one of those were found to be ill trained , didn’t provide accurate information and having wasted on an average at least 20 minutes with each one of them in the end the exercise was futile, they turned out to be absolutely useless.
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Response from developer
Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott
SCAM! Worst membership program out there!
Most pathetic customer support, not helpful at all. They just tell they can’t do anything about it. They do tie ups with even worse hotels which never ever honour their voucher and marriot is spineless to take responsibility for it. They are a big fraud, they just sell you the membership and then never resolve any issues.
Really regretting taking their membership, paying so much and getting this treatment.
I do not recommend it to anyone. Taj & Itc are far far better.
Really regretting taking their membership, paying so much and getting this treatment.
I do not recommend it to anyone. Taj & Itc are far far better.
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Response from developer
Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott
Membership is of no use
I was not able to redeem any stay benefits because either it’s not available on discounted rates (even before months) or their discount package available on site is much better than 20 to 30% room only discount. Again if you check online most of their properties will not be available with discounted rates. You need to call their customer centre and try requesting. It may take 24 to 48 hours before you know status. I think it’s of no use unless you go for restaurant that give you 20% discount.
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Response from developer
Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott
