Fresh fish and meat but often problematic
I’ve ordered all my fish and meat from FTH in the last several years. The products are generally vacuum packed and can be stored in the freezer straightaway or even washed if you want to sanitize it. However, sometimes, the packaging is puffed up. At other times, I have to spend an hour removing scales! The support team assures me time after time that it’ll not happen again but it does. So, contrary to an advertisement campaign they ran years ago about their fish/meat so clean that you can snip the pack open and add the product to your pan, you cannot. Also, applying their coupons is a pain. Coupons that are listed and seem to be relevant to your order cannot be applied. Anyway, I continue to buy from them for now. The fish especially is generally fresh.
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Response from developer
Hi, Please accept our sincere apologies. This is not what we want our customers to experience. We would definitely like to look into this. Please write to us at customercare@freshtohome.com and our team will get in touch with you.
Poor service
I am a regular customer of Fresh to Home and always have received good quality items. But major concern is in last few months twice wrong items delivered. Few months back I ordered Chicken but delivered mutton with some other ordered items and my mistake was that I have not checked it and placed the whole package in Freeze as I was going out of town and after 4 days when I saw the mistake immediately informed to Customer Care but no solution given instead of apology.
Again today I ordered multiple items and one of the item (12 Eggs) is missing and even after reported the same to customer care till now no call back received from delivery team or no cash back provided.
Again today I ordered multiple items and one of the item (12 Eggs) is missing and even after reported the same to customer care till now no call back received from delivery team or no cash back provided.
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Response from developer
Hi, Please accept our sincere apologies. This is not what we want our customers to experience. We would definitely like to look into this. Please write to us at customercare@freshtohome.com and our team will get in touch with you.
delay
Delay in delivering
Completely fraud app
Yesterday itself, I was ordered fish and vegetable fish was delivered on time which is today, but vegetable is not yet delivered, but in app status, it is showing it’s delivered successfully when I was trying to call to customer care, they are saying within one hour. It’s getting resolved. But still now I have not received any update from their side as well as they are not providing refund also when I called multiple times and ask them, please make sure it is going to deliver or else please provide me the but they are saying we will looking into it last 2-3 hours.
Show as a user, I would suggest upcoming futures user and as well as new user trust this app anymore and don’t place any order, which is you going to lose your money thank you
Show as a user, I would suggest upcoming futures user and as well as new user trust this app anymore and don’t place any order, which is you going to lose your money thank you
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Response from developer
Hi, We apologize for the inconvenience caused. We would like to look into this issue. Please write to us at customercare@freshtohome.com along with your registered contact details and we will get in touch with you.
Little misleading in order delivery
When you place an order the time for delivery vary drastically. I ordered some items in the morning, it showed 90 minutes at first dropped to 81 minutes and stayed like that for 1.5 hours and then it showed a delivery guy picked up order and time went to 40 minutes for 40 minutes and then suddenly the delivery guy changed and time reset. And worst part is there is no customer support. When I click on contact section it open the order list and that’s it, no way to make a complaint or get any support.
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