Cash Bonuses
Response from developer
Hi, We apologise for the trouble caused. We would definitely like to check on this. Please write to us at customercare@freshtohome.com and we will get in touch with you to assist on this further.
Poor customer service and poor refund policy and
I ordered fish from FreshToHome, but they delivered the wrong fish. Because of their mistake, I couldn’t use the fish at all. This was not a mistake from my side—it was completely an issue with the order fulfillment from FreshToHome.
What is absolutely ridiculous is that they refunded only the fish amount while deducting/retaining the delivery and handling charges. Why the hell should I pay delivery and handling fees when the wrong product was delivered because of your own mistake? I did not receive what I ordered, and I couldn’t even use the fish that was delivered.
On top of that, I have called customer support numerous times trying to get this resolved, but I have received no proper response, no meaningful update, and no satisfactory resolution. I shouldn’t have to keep calling repeatedly for a problem that FreshToHome itself caused.
This is extremely frustrating and completely unacceptable customer service. I expect a full refund, including the delivery and handling charges, because the order was incorrectly fulfilled by FreshToHome.
If this is not resolved properly, I will share my genuine experience and review across relevant review platforms and social-media channels so other customers can make an informed decision before ordering.
Response from developer
Hi, We apologise for the disappointment. We would definitely like to check on this. We request you to share your order details with us at customercare@freshtohome.com and our team will get in touch with you.
App
Fresh fish and meat but often problematic
Response from developer
Hi, Please accept our sincere apologies. This is not what we want our customers to experience. We would definitely like to look into this. Please write to us at customercare@freshtohome.com and our team will get in touch with you.
Poor service
Again today I ordered multiple items and one of the item (12 Eggs) is missing and even after reported the same to customer care till now no call back received from delivery team or no cash back provided.
Response from developer
Hi, Please accept our sincere apologies. This is not what we want our customers to experience. We would definitely like to look into this. Please write to us at customercare@freshtohome.com and our team will get in touch with you.










