App
Very easy to use and order from
Fresh fish and meat but often problematic
I’ve ordered all my fish and meat from FTH in the last several years. The products are generally vacuum packed and can be stored in the freezer straightaway or even washed if you want to sanitize it. However, sometimes, the packaging is puffed up. At other times, I have to spend an hour removing scales! The support team assures me time after time that it’ll not happen again but it does. So, contrary to an advertisement campaign they ran years ago about their fish/meat so clean that you can snip the pack open and add the product to your pan, you cannot. Also, applying their coupons is a pain. Coupons that are listed and seem to be relevant to your order cannot be applied. Anyway, I continue to buy from them for now. The fish especially is generally fresh.
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Response from developer
Hi, Please accept our sincere apologies. This is not what we want our customers to experience. We would definitely like to look into this. Please write to us at customercare@freshtohome.com and our team will get in touch with you.
Poor service
I am a regular customer of Fresh to Home and always have received good quality items. But major concern is in last few months twice wrong items delivered. Few months back I ordered Chicken but delivered mutton with some other ordered items and my mistake was that I have not checked it and placed the whole package in Freeze as I was going out of town and after 4 days when I saw the mistake immediately informed to Customer Care but no solution given instead of apology.
Again today I ordered multiple items and one of the item (12 Eggs) is missing and even after reported the same to customer care till now no call back received from delivery team or no cash back provided.
Again today I ordered multiple items and one of the item (12 Eggs) is missing and even after reported the same to customer care till now no call back received from delivery team or no cash back provided.
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Response from developer
Hi, Please accept our sincere apologies. This is not what we want our customers to experience. We would definitely like to look into this. Please write to us at customercare@freshtohome.com and our team will get in touch with you.
delay
Delay in delivering
Completely fraud app
Yesterday itself, I was ordered fish and vegetable fish was delivered on time which is today, but vegetable is not yet delivered, but in app status, it is showing it’s delivered successfully when I was trying to call to customer care, they are saying within one hour. It’s getting resolved. But still now I have not received any update from their side as well as they are not providing refund also when I called multiple times and ask them, please make sure it is going to deliver or else please provide me the but they are saying we will looking into it last 2-3 hours.
Show as a user, I would suggest upcoming futures user and as well as new user trust this app anymore and don’t place any order, which is you going to lose your money thank you
Show as a user, I would suggest upcoming futures user and as well as new user trust this app anymore and don’t place any order, which is you going to lose your money thank you
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Response from developer
Hi, We apologize for the inconvenience caused. We would like to look into this issue. Please write to us at customercare@freshtohome.com along with your registered contact details and we will get in touch with you.
Little misleading in order delivery
When you place an order the time for delivery vary drastically. I ordered some items in the morning, it showed 90 minutes at first dropped to 81 minutes and stayed like that for 1.5 hours and then it showed a delivery guy picked up order and time went to 40 minutes for 40 minutes and then suddenly the delivery guy changed and time reset. And worst part is there is no customer support. When I click on contact section it open the order list and that’s it, no way to make a complaint or get any support.
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About contact info
No contact info of delivery agent and no customer support
International Credit Card Issue
I have been living in India for five years now. I enjoy the fresh home meat products. However, your credit card system is very poor, and every time I get a different response from the payment method. I can use my international credit card with every other companyexcept fresh to home. Please fix this problem and maybe I will return and continue to use your products.
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Great app works always
App is very good. Works always. Give an option to give a contact number for delivery. Write now I send a separate email to customer care saying while delivering use this number as I am away I cannot give my number
Good Fish, But Worst Customer Service Experience
Fresh to Home does provide fresh fish at affordable rates, and that part is good. But their customer service is absolutely terrible. There is zero coordination—one representative says one thing, another says something completely different, and in the end the customer suffers both product and money loss.
I was wrongly charged for items I never purchased, and because of their mistake in delivering the wrong items, I had to request replacements. Despite it being their fault, they are now charging me for those replacements. I had clearly stated that if they could deliver on the same day, I would be able to return the wrongly delivered items. But if delivery was the next day, I could not hold perishable goods without a refrigerator, as they would go bad. Their own representative told me, “If you are able to hold it, keep it; otherwise dispose it off.” Yet now, they are asking why I didn’t return the product and charging me for it.
This is completely unfair and unprofessional. So please be very careful when placing orders or receiving wrong items. Fresh To Home, listen carefully—you are losing customers. I, for one, will not be ordering again, and I’ll be telling my friends and family not to use your service either.
I was wrongly charged for items I never purchased, and because of their mistake in delivering the wrong items, I had to request replacements. Despite it being their fault, they are now charging me for those replacements. I had clearly stated that if they could deliver on the same day, I would be able to return the wrongly delivered items. But if delivery was the next day, I could not hold perishable goods without a refrigerator, as they would go bad. Their own representative told me, “If you are able to hold it, keep it; otherwise dispose it off.” Yet now, they are asking why I didn’t return the product and charging me for it.
This is completely unfair and unprofessional. So please be very careful when placing orders or receiving wrong items. Fresh To Home, listen carefully—you are losing customers. I, for one, will not be ordering again, and I’ll be telling my friends and family not to use your service either.
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Response from developer
Hi, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to offer our customer. We would like to check on this. Please write to us at customecare@freshtohome.com and we will get in touch with you.
Vendors use the app to clear the old stock
I was dissatisfied with first order and couldn’t raise quality issue issue using their app because picture upload failed. Uninstalled
Fraudulent company and questionable products-no customer support!
Fresh to home delivery associate misbehaved and harassed me and my neighbours. Despite raising the issue with company, first of all no assistance was given to us as nobody responds from their end. When someone called finally, no action was taken against person, no followup happened and his details were not shared so police report against him could not be filed. I do not want to purchase from a company that does not care about customers, you don’t deserve to exist as a company if you have no consumer support system.
Your products are subpar, especially prepped items like momo etc and charges are high.
Why pay a high price & delivery charges for getting harassed!
Your products are subpar, especially prepped items like momo etc and charges are high.
Why pay a high price & delivery charges for getting harassed!
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Good quality poultry
Been ordering for the last few months and have no issues at all. Delivery is on time and quality is good .
A Long-Time Fan of FreshtoHome!
We’ve been using the FreshtoHome app for years now—and it’s been an absolute game-changer. Back when buying non-veg online felt awkward or uncertain, FreshtoHome stepped in as a true pioneer, making it simple, reliable, and 100% fresh every time.
Big thanks to the team for consistently delivering quality, and hats off to the developers—the app runs smoothly, is super user-friendly, and always treats its customers right. Keep up the great work!
Big thanks to the team for consistently delivering quality, and hats off to the developers—the app runs smoothly, is super user-friendly, and always treats its customers right. Keep up the great work!
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Excellent
It’s very easy and customizable
Great products
I love their marinated meats . Packaging is par excellence. Never have I received bad products . Vegetables are little pricey compared to other local online sites
Stale food, especially fish and shady cash back offers
We ordered a very expensive fish from them which while cooking we realised was quite stale. We ordered other fishes with that item and they were OK, when we complained about the quality of the items delivered they refused to take any action. My father who is almost 80 years old could have had a severe stomach infection from their bad quality food. The least they could do was give us store credit for the amount we paid but I guess they only care about profits than the well being of their customers who have been frequently ordering from them for a long time!!
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Drama of delivery guy
after placing an order in express delivery for am getting a call from the delivery partner saying tat he will be there in 20 min . then again after 1 1/2 hr he called again and said he met with an accident so i should cancel the order . soon after tat call he marked the the product as delivered. and after 1 more hr he called and said dont complaint and send me his location.. after placing the order its been total 3 hrs . i went to his location at night 10:pm to pick the order tat too 2km from my location only to see him coming on the scooter (there wasnt even a single scratch on him or the scooter ) . i was fooled by fresh to home . and after complaining theres no call back or anything .. not gonna use fresh to home anymore and
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Nasty sales technique
This company provides you fresh cash which you may use for each buy at 20% ratio. But then they will divide the order after payment and will keep fresh cash in those set of orders which they are going to surely cancel. Technically the orders I have received I have paid for them and there is no use of fresh cash even if they refund it in wallet. I have seen this same pattern for last several orders and without fail. I think this company thinks the consumers are stupid so they will not get caught. Shame on fresh to home. If you can’t provide the service fairly and properly I think you don’t deserve to run a business at first place.
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Hormones, Antibiotics Free, Clean Stuff
If you want to eat Hormones, Antibiotics Free Clean Chicken & Fish then this is the right place to buy. If you prefer Indian Mutton, you get it here. Also available are reasonably well marinated varieties of various kebabs. You can also buy good quality greens, vegetables & fruits. Always received very fresh foodstuffs.
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