Saved my time …. The twins
Pampers delivered on time , one more thing off the list
Great service
Hubby developed a toothache in the middle of the night, had to get some advil but babies are fast asleep. Instacart came in clutch with their late night delivery service!
Wrong food
I was brought the wrong food entirely idk and paid to have it early and then she never brought me my stuff and let the store close well I waited for her going to bed hungry i deserve compensation
Expensive
Service fee is charging more expensive now. Every store we have to pay service fee on top of the member fee service
They’ve gone AI!
I’m submitting this because I’m frustrated. I have been a customer of theirs since Covid, but lately the app is no longer working properly.
The moment you submit an order it cannot be edited at all. However, when you try to contact customer support, you get an AI programmed with Instacart’s FAQs. You cannot address app errors with the AI and you cannot submit app trouble reports via the AI either.
The ‘best advice’ from the AI is for me to write down all the changes I want to make to my order, wait until the shopper starts shopping, then discuss my list of changes with them.
In the App Store for Instacart, the option for app technical assistance takes you to the same AI.
Update: talking to an Instacart driver, apparently the app has been locking orders if they include picking up a prescription.
The moment you submit an order it cannot be edited at all. However, when you try to contact customer support, you get an AI programmed with Instacart’s FAQs. You cannot address app errors with the AI and you cannot submit app trouble reports via the AI either.
The ‘best advice’ from the AI is for me to write down all the changes I want to make to my order, wait until the shopper starts shopping, then discuss my list of changes with them.
In the App Store for Instacart, the option for app technical assistance takes you to the same AI.
Update: talking to an Instacart driver, apparently the app has been locking orders if they include picking up a prescription.
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