Instacart User Reviews

What users say

Top reviews

Service

Great service and the people who deliver the food are very nice and cordial.

Awesome

The easiest app ever, just click the store then start your shopping cart

Excellent service!

Our delivery person was great!

Shopping with cards the tips are causing problems if I use the EBT card I’m not being charged for

tips I like the no fee for Shipping but the tips are causing problems

How is there STILL not a list for your favorites?

The app is no better than Doordash because you can't even go to your favorites list. At least Doordash lets you bookmark your favorite restaurants. I bookmark my favorite items on Instacart and there's no way to view them. What's the point? Also the fact that grocery stores still make you buy items by weight is insane.
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Much Needed Service

1000/100

Excellent

Excellent delivery

Amazing service!!

Thank you so much!!

Good service

Delivery has been well done. Checking out could be smoother, but I guess it is carefully done.

Horrible Customer Service

Agents take no accountability, have no empathy and provide no solutions for delivery breakdowns that are Instacart fault.

Easy to use

First time user - Site very easy to use.

Charged 25 dollars without my permission

Very disappointed with my experience. I placed my first order and at checkout the app showed that my $10 promo code was applied and free delivery was available, which was the only reason I decided to complete the purchase. After the order was confirmed, the promo code and free delivery were removed without any notification or approval, and I was charged around $25 more than the amount I agreed to pay. How can a company scam you like this in broad daylight. I even contacted support and they basically said too bad you already paid we can’t do anything about it
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Instacart groceries

So convenient for older people not to go out in the heat or the cold or the rain and get their groceries and being delivered right to your door

Wait times are horrible

I order something at 4 and it doesn’t arrive until 10pm even with express delivery and tip

To improve

Ice cream was melted unfortunately

No attention to detail

My special instructions stated” please knock when delivering” as the package contained heat sensitive items. No know as this could have ruined costly materials.

I love Instacart

They are the best! I never have delivery problems with them!

When you need it

Good for those who are disabled. But plan on adding another $30.00 to your bill.

fast and efficient

Great service, i get groceries to my door fast and efficient

Instacart

There the best I love them