Instacart User Reviews

Customer Experience

Positive experience42.8% of reviews
Neutral7.1% of reviews
Negative experience50.1% of reviews

~ Based on 6,576 written reviews from the US App Store.

What users say

Is Instacart Safe?

Instacart: Groceries & Food appears safe based on user ratings. AppsHunter Safety Score for Instacart is 96/100.

This assessment is based on 4,784,074 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.1% of ratings point to a safe experience
1.5% of ratings suggest some concerns
2.4% of ratings point to a risky experience

~ Based on 4,784,074 App Store ratings for Instacart.

Is Instacart Legit?

Instacart: Groceries & Food appears to be a legitimate app. AppsHunter Legitimacy Score for Instacart is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No more AI

No longer interested in making use of any service that engages AI user interfaces. I know that most companies are going that way and I may not have a choice in some of them but here I do. And I withdraw my dollars.

Amazing

Saves me so much time!!

Tip well

I use this app more then I likely should. I have yet to have an issue.

Beneficial

Very good offers and promotions available

My Orders

I enjoy Instacart because I do not drive so it is convenient for me since it enables me to buy & receive groceries without having to ask family or friends to take me shopping!!

Delivery

Delivery times are not good at all

great service!

everything was perfect and bag nicely as well as on time and very friendly! thank you!

LRD

Great app

Irritated

Everytime I order from here the earliest I can get my delivery is 3 hours from now itโ€™s not even a lot of stuff,and it takes too long 4 years ago it wouldโ€™ve taken like 30 minutes

Wrong line of work

This guy didnโ€™t read one single text I sent and drove around in circles while my food thawed out.

Why would you add ai

You donโ€™t need ai to make a shopping list what

$15 in โ€œfeesโ€ for minimal order, driver gets ZERO of that

โ€œInstacart's fee structure is intentionally designed to be confusing so customers don't realize how little the drivers are actually guaranteed.โ€ - per Google AI

Terrible

During the free time no problem now they put in a wrong address and after I canceled that they charged me 10 extra dollars than what was quoted. Iโ€™m done

Pay workers more

When I was on the other end of this app, I made less than minimum wage for what was a tough job that deserved better.

Awesome

I know it was a big order on a hot day, but I have been in a car accident so I could not run to the store and get these things myself. The delivery was perfect and I cannot thank you enough for the great service.

Trash.

Trash app. Never get delivers. Always delays. Deleting.

Forever Instacart Loyal

I have been using Instacart since 2017. Itโ€™s a must have app for any parent or a busy person.

Instacart

Thank you all for your great service, I am elderly and handicapped so this helps me so very much.

Delivery

Perfect

1st time

It was simple, quick and accurate.