Horrible
Would not recommend. Good for old people though that can’t get groceries on there own
Delivery Service
I do like using Instacart, but the extra fees I think are wrong. We pay a fee yearly to use this service and I feel that’s sufficient. Would give us greater opportunity for larger tips for our shopper and delivery. They do the work and for elderly on fixed incomes it’s a blessing to have great people.
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Always on time
Delivery people professional and accommodating!
Customer
I ordered eight cases of water… Only received two. I have confirmation that the store has this product in stock.
Convenient for 911 situations
Instacart has made it possible for me to feed my family. We live in the country and my car is in the shop. So we have been stuck. My family and I are so thankful. I had to learn to navigate the website but I must say it’s rather easy. Thank you shoppers. Thank you so much.
Crooks
They take cut from markups and on top additional charges, door dash way better than these cheaters at least they are transparent about pricing. Just compare the prices and you will see the difference.
Driver
Very helpful
Convenience with quality goods
Great service, competition will force prices down again. I’m somewhat satisfied. Super happy the service reaches my area.
Knowing your deliverer is often helpful. More transparency about what each item is for. How much goes to the drivers, and Instacart, beside me. That is the wave of the future. Consumers want metrics…
Knowing your deliverer is often helpful. More transparency about what each item is for. How much goes to the drivers, and Instacart, beside me. That is the wave of the future. Consumers want metrics…
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Old Instacart worker / shopper
A little appreciation post for Instacart. 🤍
I actually used to work for Instacart back during COVID, and now, as a busy business owner, it’s come full circle. On my busiest days, I’m able to run my business while someone else shops for me. It’s such a huge time saver.
I love that while they’re helping me, I’m also supporting another shopper’s income—because I know what it’s like to be on the other side.
My only wish? I wish more of the delivery fees went directly to the shoppers instead. I’d much rather that money end up in their pockets as tips. They truly deserve it. 🤍
I actually used to work for Instacart back during COVID, and now, as a busy business owner, it’s come full circle. On my busiest days, I’m able to run my business while someone else shops for me. It’s such a huge time saver.
I love that while they’re helping me, I’m also supporting another shopper’s income—because I know what it’s like to be on the other side.
My only wish? I wish more of the delivery fees went directly to the shoppers instead. I’d much rather that money end up in their pockets as tips. They truly deserve it. 🤍
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I love Instacart
Such a great service for those of us that don’t like or don’t have time to grocery shop! I always have great service. Thank you Instacart!
AI ‘customer help’ isn’t
This is a frustration rating (I’ve been a customer for 6 years) After a recent iOS update the app does not allow any changes to an order once it is submitted. When I tried to get support, I got an AI that apparently assumes everything is working great and all problems are either the result of a customer not reading the FAQs - or the grocery store deliberately causing problems.
I finally gave up when the AI offered to help me create a whole new order for the two items I wanted to add to the current order.
I have been a customer for 6 years - I know how to create orders!
The only way I can modify an order right now is to cancel it, then submit a whole new order with the changes I want, or by telling the shopper “here’s what else I want that the app won’t allow me to add”
At the very least, Instacart should allow customers to submit bug reports without having to go through the ‘everything is fine’ AI.
I finally gave up when the AI offered to help me create a whole new order for the two items I wanted to add to the current order.
I have been a customer for 6 years - I know how to create orders!
The only way I can modify an order right now is to cancel it, then submit a whole new order with the changes I want, or by telling the shopper “here’s what else I want that the app won’t allow me to add”
At the very least, Instacart should allow customers to submit bug reports without having to go through the ‘everything is fine’ AI.
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Disabled
This makes my life easier
Instacart review
A little high priced but when you’re disabled it’s worth it. You can’t get everything you may want but you get what you need.
Communication between customer and shoppers are outstanding and they are very speedy. I love using instacart.
Communication between customer and shoppers are outstanding and they are very speedy. I love using instacart.
Great Servive
Convenient.
Rapid and on time.
Orders are correct.
Status updates.
Need I say more?
Rapid and on time.
Orders are correct.
Status updates.
Need I say more?
Customer service
Trash
Right Hand
Always can count on it.
Extra fees/costs not worth unreliable service and policies that don’t correct
I’ve used Instacart for years, and it started out good. The majority of the time it was correct or on time, and when it wasn’t, they’d discount or refund you. Now though, they’ve upped prices and fees and so when they cancel an order and reschedule it for the next day, after you’ve selected to pay over $7.99 extra for it to be delivered in the next 2 hours - when they cancel it and give you a $5 future credit per their policy- it is hardly worth it. Their policy appears to be to charge a premium but not deliver on that, or even attempt to offset the inconvenience that they’ve created.
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Review
I prefer to give my own tip not what you want me to give. I always was able to give my own tip and add more if The person was exceptional, which they always are I do not like you to tell me what I should be giving
Life saver!
Being a mom, wife, full time employee and sports mom….instacart has saved me so many times 🫶🏻
Changes in Scheduled Delivery
I can understand and had no issues with up to 1 hour delays in delivery. However, a delay for more than 2 hours and some delivery people’s reluctance to complete the shopping within the operating hours of stores are unacceptable. Such long delays should not be automatic AND such people should be penalized due to their lack of responsibility & respect.
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