Saved my time …. The twins
Pampers delivered on time , one more thing off the list
Great service
Hubby developed a toothache in the middle of the night, had to get some advil but babies are fast asleep. Instacart came in clutch with their late night delivery service!
Wrong food
I was brought the wrong food entirely idk and paid to have it early and then she never brought me my stuff and let the store close well I waited for her going to bed hungry i deserve compensation
Expensive
Service fee is charging more expensive now. Every store we have to pay service fee on top of the member fee service
They’ve gone AI!
I’m submitting this because I’m frustrated. I have been a customer of theirs since Covid, but lately the app is no longer working properly.
The moment you submit an order it cannot be edited at all. However, when you try to contact customer support, you get an AI programmed with Instacart’s FAQs. You cannot address app errors with the AI and you cannot submit app trouble reports via the AI either.
The ‘best advice’ from the AI is for me to write down all the changes I want to make to my order, wait until the shopper starts shopping, then discuss my list of changes with them.
In the App Store for Instacart, the option for app technical assistance takes you to the same AI.
Update: talking to an Instacart driver, apparently the app has been locking orders if they include picking up a prescription.
The moment you submit an order it cannot be edited at all. However, when you try to contact customer support, you get an AI programmed with Instacart’s FAQs. You cannot address app errors with the AI and you cannot submit app trouble reports via the AI either.
The ‘best advice’ from the AI is for me to write down all the changes I want to make to my order, wait until the shopper starts shopping, then discuss my list of changes with them.
In the App Store for Instacart, the option for app technical assistance takes you to the same AI.
Update: talking to an Instacart driver, apparently the app has been locking orders if they include picking up a prescription.
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Horrible Customer Support
If you use this app, I hope you never have a need to contact their customer support. Not only are they completely unhelpful, but they can’t even figure out how to reference the correct order/customer information and just start sending the same canned responses. Complete waste of time.
Unexpected fees
So, there may be no delivery fee, but between markups at certain stores, service fees, regulatory response fees and the Instacart membership, the value is not what I’d hoped. I appreciate the convenience of having groceries delivered and, I realize there is a cost associated with that, but I was unaware that extra fees of roughly $10 per order would be tacked on to the membership fee. In hindsight, I would have been better off to pay for delivery from individual stores directly and skip Instacart entirely, at least then I wouldn’t have a yearly membership fee on top of per order fees.
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Ashtray
My bags and items smelled like an ashtray. It was awful. I had to throw the bags away immediately in the outside trash and place all items on the porch to air out from all the smoke. Disgusting
Mr. Seyer
I’m liking this App so far it’s been great and will keep using it
5 stars
5 stars
No Accountability
Honestly the service was pretty bad. Cancelled my 2-5pm order some time 4pm. The reason? No one knows. AI will give you a hard time connecting to someone via the app because no reason was given. Garbage tier service.
Speedy delivery!
Received my order promptly. Delivery person was so nice. Thank you for this invaluable service!!
Smashed bread
Delivery person put a half gallon of ice cream on top of a loaf of bread. Make it make sense!
Not good
They take forever and their delivery people dgaf if they do their job right
Great
Savana is top notch !
Very kind!
My driver was absolutely amazing. He was patient and courteous. I couldn’t ask for a better experience.
Best App
Love this effortlessly shopping
Order duplicated
The replacements was included with original order
Food Lion Shoppers
The food lion shoppers at my local food lion repeatedly “out of stock” most of my order.
Excellent
Excellent
