Very disappointing experience for a first order
I immediately contacted customer support through the app to report the issue. However, there was no proper or satisfactory response. I was given assurances that the order would be cancelled and that my refund would be initiated, but after providing this unsatisfactory resolution, the customer service agent disconnected the conversation.
I then had to formally escalate the issue and repeatedly follow up with customer support. Even after multiple requests to have the refund returned to my original payment method, I was repeatedly being pushed to accept the refund in the EatSure wallet instead.
For a prepaid order that was never received, having to spend so much time chasing customer support and repeatedly requesting a refund to the original payment source is extremely frustrating.
A first order should build trust, but this experience has done the opposite. EatSure needs to seriously improve its order tracking, customer support, escalation process, and especially its handling of refunds for orders that customers have not received.
Based on this experience, I would never recommend EatSure to anyone.
Response from developer
Hi, we are deeply sorry to hear that your first experience with us was so frustrating. Having a prepaid order marked as delivered without actually receiving it, and then facing repeated pushback on your refund request, is something we take very seriously. We understand how disheartening this must have been, especially as a first-time customer. To help us look into this and resolve it as quickly as possible, please email your order ID and contact details to care@eatsure.com and our team will work to make this right for you.
Worst app ever. Although Kuldeep from support helped me.
Response from developer
Hello, we truly appreciate your patience and are deeply sorry for the distressing experience you faced, from delivery partners requesting extra cash to your order being cancelled without your consent. We regret that our app showed serviceability for your location incorrectly, and we understand how frustrating that must have been. We believe in doing our job well rather than disappointing our users, and your area will be on our serviceable list soon as we want to expand the right way. We are glad Kuldeep was able to assist you and secure your refund, and we will make sure your feedback reaches the right team at care@eatsure.com.
Good food but costly little bit
Response from developer
Hi Harman, thank you so much for your wonderful feedback and for loving EatSure! We are thrilled to hear that you found the food tasty and that your order was delivered on time. We understand your concern about pricing, and we want you to know that we believe in delivering top-notch quality with the best taste, which comes with additional steps such as double sealed packaging, eco-friendly packaging materials and food hygiene tests. We truly appreciate your love and support, and we look forward to serving you again!
Customer care is flawless
Response from developer
Hello Tushar, appreciate you taking the time to share this! It's wonderful to hear that Kushal made such a positive impression. Great customer care is something we genuinely care about, and knowing he handled your situation with such attentiveness is really gratifying. Whether it's food delivery or anything else you need help with, we always want every interaction to feel this smooth. Cravings Satisfied, and hopefully any concerns too! Thanks again for the lovely feedback.
