Good food but costly little bit
Food is very tasty and delivered in time but little bit costly although it was very good love the food of eat sure
Customer care is flawless
Kushal had a very good convo with the problem I had and he was super helpful really loved the way he handled the situation
Scam
They cancelled my order by themselves and also didn’t refund
R
Shwetali’s response was very quick and helpful
Positive Resolution Experience with EatSure Customer Support – Kartiki’s Assistance
After raising my concern regarding the delayed order, I contacted EatSure customer care. My call was attended by a support executive named Kartiki. I explained the entire situation to her in detail, and she handled the issue very calmly and professionally.
She sincerely apologized for the inconvenience and immediately took responsibility to resolve the matter. Kartiki offered a proper solution by informing me that I would receive a full refund for the order, and additionally, as a goodwill gesture, I would also be provided a free order for the next day along with a complimentary dessert.
I truly appreciate Kartiki’s helpful and polite nature. She guided me properly throughout the conversation and ensured that all my concerns were addressed. Speaking with her completely changed my frustration regarding the order issue, as she handled everything in a very understanding and supportive manner.
Overall, I had a very positive experience with Kartiki. Her professionalism, patience, and customer-friendly attitude made a big difference, and I genuinely felt satisfied after the conversation. She is a valuable support executive, and I appreciate her assistance in resolving my issue so effectively.
She sincerely apologized for the inconvenience and immediately took responsibility to resolve the matter. Kartiki offered a proper solution by informing me that I would receive a full refund for the order, and additionally, as a goodwill gesture, I would also be provided a free order for the next day along with a complimentary dessert.
I truly appreciate Kartiki’s helpful and polite nature. She guided me properly throughout the conversation and ensured that all my concerns were addressed. Speaking with her completely changed my frustration regarding the order issue, as she handled everything in a very understanding and supportive manner.
Overall, I had a very positive experience with Kartiki. Her professionalism, patience, and customer-friendly attitude made a big difference, and I genuinely felt satisfied after the conversation. She is a valuable support executive, and I appreciate her assistance in resolving my issue so effectively.
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