Good
Response from developer
Hey Kumar, so glad to hear you had a good experience with EatSure Food Delivery! If there is ever anything we can do to make it even better, feel free to reach out and we are always happy to help.
The Biriyani life 🤢
Response from developer
Hi, we are sorry to hear that your Biryani experience left you feeling this way, and we completely understand your frustration. Maintaining high food quality and hygiene is something we take very seriously, and your experience matters deeply to us. We would love to look into this for you. Please share your Order ID and a brief description of the issue with us at support@eatsure.com so our team can investigate and make things right.
Bad experience
Response from developer
Hi Abhijeet, we are truly sorry to hear about your experience. Waiting two hours for a delivery is far too long, and we completely understand how frustrating that must have been. We also hear your feedback about the lack of a quick delivery option and will pass that along to our product team. We want to look into your delay right away, and since our support team did not meet your expectations either, please email your order details and contact number to support@eatsure.com so we can make this right for you.
bad food quality
from past two times ive ordered wendys and burgers were extremely cold as if they were never heated, this time i raised a complain as it was the only meal i was ever having and it deeply upset me, how does food so cold (buns cold cheese still same as refrigerated, cabbage tomatoes everything cold even tho food was delivered around 15 minutes no away it could get cold anyways i wasnt expecting scorching hot food i just wanted decent heated food for my money's worth)
i talked to Shwenali this time and she was quite helpful to offer replacement and understood the whole situation
but the order I got was again cold, im writing this review just cause Shwenali was extremely cooperative and ill be deleting the app.
Response from developer
Hi Abhigna, we truly appreciate your loyalty over three years and we are glad Shwenali could be cooperative and understanding during this situation. However, we are deeply sorry that the food quality fell short, especially receiving cold food twice is unacceptable and we understand how upsetting this must have been. We maintain strict standards for quality and hygiene, so please share your Order ID and a brief description at support@eatsure.com so we can make this right for you.
bad food quality
from past two times ive ordered wendys and burgers were extremely cold as if they were never heated, this time i raised a complain as it was the only meal i was ever having and it deeply upset me, how does food so cold (buns cold cheese still same as refrigerated, cabbage tomatoes everything cold even tho food was delivered around 15 minutes no away it could get cold anyways i wasnt expecting scorching hot food i just wanted decent heated food for my money's worth)
i talked to Shwenali this time and she was quite helpful to offer replacement and understood the whole situation
but the order I got was again cold, im writing this review just cause Shwenali was extremely cooperative and ill be deleting the app.
Response from developer
Hey Abhigna, we truly understand how frustrating and disheartening this experience must have been, especially as a college student counting on a warm, satisfying meal. We are sorry that the food quality fell short not once but twice, and we completely hear your concerns. We maintain strict standards for quality and hygiene, so please share your Order ID and a brief description at support@eatsure.com so we can investigate this. We are glad Shwenali was able to support you, and we hope you will give us a chance to make this right.
