Positive Resolution Experience with EatSure Customer Support – Kartiki’s Assistance
She sincerely apologized for the inconvenience and immediately took responsibility to resolve the matter. Kartiki offered a proper solution by informing me that I would receive a full refund for the order, and additionally, as a goodwill gesture, I would also be provided a free order for the next day along with a complimentary dessert.
I truly appreciate Kartiki’s helpful and polite nature. She guided me properly throughout the conversation and ensured that all my concerns were addressed. Speaking with her completely changed my frustration regarding the order issue, as she handled everything in a very understanding and supportive manner.
Overall, I had a very positive experience with Kartiki. Her professionalism, patience, and customer-friendly attitude made a big difference, and I genuinely felt satisfied after the conversation. She is a valuable support executive, and I appreciate her assistance in resolving my issue so effectively.
Response from developer
Hello, thank you so much for sharing your experience with us! We're truly sorry about the delayed order and the frustration it caused, and we sincerely apologize for the inconvenience. We're so glad that Kartiki was able to turn things around for you with her calm, professional, and caring approach. Your kind words mean a lot to us and will absolutely be shared with her and the team!
Great app
Response from developer
Hi Asha, what a wonderful thing to hear! 🌟 Your feedback, even brief as it is, reminds us why we pour so much heart into the EatSure Food Delivery app, and it truly keeps us going! 😊
Excellent service
Response from developer
Hi, glad you shared this! It's wonderful to hear that Subodh was able to step in and resolve your offer issue so quickly with a smooth replacement. Our team works hard to make sure every food delivery experience feels seamless and stress free, and it's great to know that care came through for you. Eat More, EatSure More! We hope to keep delighting you with every order.
Incomplete order
There is no easy way to speak to a real person, and the chat support is absolutely pathetic. It keeps taking you through repetitive automated responses without actually resolving the issue or providing an option to report missing items effectively. It feels like there’s no accountability once the order is delivered.
Paying for food that never arrives and then having no proper channel to get it resolved is unacceptable. Customer service should be there to help when things go wrong, but this experience was incredibly frustrating. I hope they improve their support system and make it easier for customers to report and resolve issues.
Response from developer
Hi, we are sorry to hear that your order arrived incomplete and that reaching our support team felt like hitting a wall. We completely understand how frustrating it is to pay for items that never arrive and then have no clear way to report it. We want to make this right for you, and we genuinely want to look into both the missing items and the support experience you described. Please email your order and contact details to care@eatsure.com so our team can resolve this for you as quickly as possible.
Excellent Platform
A special appreciation for Ms. Mamta from the customer support team. She was extremely polite, professional, patient, and genuinely helpful in resolving my concern. It’s rare to come across customer support executives who handle customers with such empathy and efficiency.
Great food, great service, and an outstanding support team. EatSure has definitely earned my trust and, in my experience, offers a much better overall experience than many other food delivery apps. Highly recommended!
Response from developer
Hello, what a wonderful review to read! Appreciate you taking the time to share such detailed feedback about your experience with EatSure. So glad the app has felt smooth and reliable, and that our food quality and packaging have consistently hit the mark for you. Your appreciation for Mamta truly made our day. She genuinely embodies the care and professionalism we strive for across our support team, and we will be sure to pass along your lovely words to her. With cravings satisfied every time, it is always our goal to stand out in food delivery and offer an experience worth recommending. Thank you for trusting EatSure!
