they will scam you
they can change your order and then customer support will ghost you after delivery
Response from developer
Hi there, extremely sorry for the kind of experience you had with us. Please let us know your order ID details via socialsupport@blinkit.com to assist you better. ~ns
Sonam
Best food app in Delhi
Response from developer
Hi there, thank you for the brightening 5 stars. Assuring you of similar experiences in future orders too. ~ns
Good
Rimu
Response from developer
Hi there, we are delighted to hear the kind words of appreciation. Keep Blinking) ~ns
Disappointing Customer Service Experience
I have been a regular customer of Bistro, which is why this experience was especially disappointing. I ordered a coffee that arrived very late and completely cold. The delivery partner also struggled to locate my address, causing further delays.
When I contacted their chat support, the representative acknowledged the issue and offered me a complimentary redelivery, with a 24-hour window to redeem it, as I no longer wanted the coffee at that late hour. However, when I tried to contact chat support again the very next day, well within the promised 24-hour timeline, to avail of the redelivery that had been offered, the chat closed immediately and directed me to email instead. I tried to contact chat support multiple times, but the chat closed repeatedly each time, leaving me with no option but to resort to email.
When I emailed, their support team completely denied the promised resolution and instead asked for photos, despite the chat representative having already agreed to the redelivery, the screenshots of which I had also provided as proof. This inconsistency between their support channels is extremely disappointing. It’s disheartening when a resolution is promised to a loyal customer and then not honored. I expect Bistro to stand by the commitment made by their own support team and provide the resolution that was originally promised.
When I contacted their chat support, the representative acknowledged the issue and offered me a complimentary redelivery, with a 24-hour window to redeem it, as I no longer wanted the coffee at that late hour. However, when I tried to contact chat support again the very next day, well within the promised 24-hour timeline, to avail of the redelivery that had been offered, the chat closed immediately and directed me to email instead. I tried to contact chat support multiple times, but the chat closed repeatedly each time, leaving me with no option but to resort to email.
When I emailed, their support team completely denied the promised resolution and instead asked for photos, despite the chat representative having already agreed to the redelivery, the screenshots of which I had also provided as proof. This inconsistency between their support channels is extremely disappointing. It’s disheartening when a resolution is promised to a loyal customer and then not honored. I expect Bistro to stand by the commitment made by their own support team and provide the resolution that was originally promised.
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Response from developer
Hi, we recognise the inconvenience this situation may have caused. Please elaborate via socialsupport@blinkit.com with the order ID to assist you better. ~Mk
Best app
Best app for fast and tasty food but a bit pricey
Response from developer
Hi, thank you for appreciating us. Furthermore, the prices are dynamic in nature and keep changing as per market situations. However, we strive to provide quality products at optimum prices. ~Mk
