Good
Rimu
Response from developer
Hi there, we are delighted to hear the kind words of appreciation. Keep Blinking) ~ns
Disappointing Customer Service Experience
I have been a regular customer of Bistro, which is why this experience was especially disappointing. I ordered a coffee that arrived very late and completely cold. The delivery partner also struggled to locate my address, causing further delays.
When I contacted their chat support, the representative acknowledged the issue and offered me a complimentary redelivery, with a 24-hour window to redeem it, as I no longer wanted the coffee at that late hour. However, when I tried to contact chat support again the very next day, well within the promised 24-hour timeline, to avail of the redelivery that had been offered, the chat closed immediately and directed me to email instead. I tried to contact chat support multiple times, but the chat closed repeatedly each time, leaving me with no option but to resort to email.
When I emailed, their support team completely denied the promised resolution and instead asked for photos, despite the chat representative having already agreed to the redelivery, the screenshots of which I had also provided as proof. This inconsistency between their support channels is extremely disappointing. It’s disheartening when a resolution is promised to a loyal customer and then not honored. I expect Bistro to stand by the commitment made by their own support team and provide the resolution that was originally promised.
When I contacted their chat support, the representative acknowledged the issue and offered me a complimentary redelivery, with a 24-hour window to redeem it, as I no longer wanted the coffee at that late hour. However, when I tried to contact chat support again the very next day, well within the promised 24-hour timeline, to avail of the redelivery that had been offered, the chat closed immediately and directed me to email instead. I tried to contact chat support multiple times, but the chat closed repeatedly each time, leaving me with no option but to resort to email.
When I emailed, their support team completely denied the promised resolution and instead asked for photos, despite the chat representative having already agreed to the redelivery, the screenshots of which I had also provided as proof. This inconsistency between their support channels is extremely disappointing. It’s disheartening when a resolution is promised to a loyal customer and then not honored. I expect Bistro to stand by the commitment made by their own support team and provide the resolution that was originally promised.
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Response from developer
Hi, we recognise the inconvenience this situation may have caused. Please elaborate via socialsupport@blinkit.com with the order ID to assist you better. ~Mk
Best app
Best app for fast and tasty food but a bit pricey
Response from developer
Hi, thank you for appreciating us. Furthermore, the prices are dynamic in nature and keep changing as per market situations. However, we strive to provide quality products at optimum prices. ~Mk
Poor packaging
Extremely disappointing experience. Out of the 4 items I ordered, 3 arrived damaged, yet the only solution offered was a re-delivery. There was no willingness to consider a refund or any compensation despite such a major service failure.
What made it even worse was the customer support. The representative kept repeating “sorry” and the same scripted responses instead of actually listening or trying to resolve the issue. It felt like talking to a bot rather than a trained support executive.
Please invest in better customer support that empowers agents to understand customer concerns and provide meaningful solutions instead of copy-paste replies. This experience has completely ruined my trust in the service.
What made it even worse was the customer support. The representative kept repeating “sorry” and the same scripted responses instead of actually listening or trying to resolve the issue. It felt like talking to a bot rather than a trained support executive.
Please invest in better customer support that empowers agents to understand customer concerns and provide meaningful solutions instead of copy-paste replies. This experience has completely ruined my trust in the service.
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Response from developer
Hi there, extremely sorry for the kind of experience you had with us. Please let us know your order ID details via socialsupport@blinkit.com to assist you better. ~ns
🫶🏻
I have never left a review ever but for bistro i will. I love this app so much. 😭 Nothing that I ordered has ever disappointed me. Every time I try something new i’ll keep ordering that till 4-5 days then try something new and get hooked to that. Ah and your CHAI. The CONSISTENCY with never going wrong with the chai, not ONCE. You guys are the best. I have never been or expected to find myself being a fan of an “app” not even blinkit but you’ve earned an organic fan girlie who markets your app like its her own. Haven’t faced a single issue, whatsoever. You guys 🧿🤞
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Response from developer
Hi Pavni, your feedback is like a virtual high-five! 🙌 We're thrilled to have you as a satisfied customer. Stay awesome! - AT
Utter Scam
I have ordered 4 dishes and the address mentioned was right, but the delivery partner didn’t come to our location and he has cancelled the order just like that without my concern. Also, this can’t be left just like that and again they blamed it that that the address was wrong and it leads to food wastage and can’t be refunded, but it is a complete loss for me, and I need a refund for this or at least a food to be given to the same location, also, I just want to let you know. It’s like a complete loss for me. I at least want the amount in my balance right now. Thanks and hope you take action for this.
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Response from developer
Hi, we comprehend the disappointment. Please elaborate and share the order ID with us via socialsupport@blinkit.com to assist you better. ~Mk
Expired food
Dear Team,
I am writing to express my dissatisfaction with the Maggi order I recently received.
When I placed my first order, the packaging was in very poor condition, and the delivery was significantly delayed. Upon opening the product, I noticed a very unpleasant odor coming from the Maggi, which made it seem unsafe for consumption. I immediately raised a complaint and placed a replacement order.
Unfortunately, the replacement order had the same issue. The Maggi again emitted a foul smell, giving the impression that the product was expired or no longer fit for consumption. Due to concerns about food safety and health risks, I did not consume the product.
Despite reporting the issue multiple times, I did not receive a satisfactory resolution, nor was a refund provided. I am disappointed with the handling of this matter, especially considering the potential health risks associated with supplying food products that appear to be spoiled.
I request that this issue be investigated and that an appropriate resolution, including a refund, be provided at the earliest.
Thank you for your attention to this matter. I look forward to your prompt.
I am writing to express my dissatisfaction with the Maggi order I recently received.
When I placed my first order, the packaging was in very poor condition, and the delivery was significantly delayed. Upon opening the product, I noticed a very unpleasant odor coming from the Maggi, which made it seem unsafe for consumption. I immediately raised a complaint and placed a replacement order.
Unfortunately, the replacement order had the same issue. The Maggi again emitted a foul smell, giving the impression that the product was expired or no longer fit for consumption. Due to concerns about food safety and health risks, I did not consume the product.
Despite reporting the issue multiple times, I did not receive a satisfactory resolution, nor was a refund provided. I am disappointed with the handling of this matter, especially considering the potential health risks associated with supplying food products that appear to be spoiled.
I request that this issue be investigated and that an appropriate resolution, including a refund, be provided at the earliest.
Thank you for your attention to this matter. I look forward to your prompt.
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Response from developer
Hi Gunnu, We understand the disappointment caused. This shouldn't have happened. Please share the order ID with us via socialsupport@blinkit.com so we can look into the concern. ~HG
Delivery Time
Nga if I wanted ma shi to come in like 25 mins I couldve jus yo zomato app like tf? Ik yall exploit yo delivery workers like crazy so jus exploit em for ts app as well?? Like I jus deadass want my food early gng😔
Response from developer
Hi there, extremely sorry for the kind of experience you had with us. Please let us know your order ID details via socialsupport@blinkit.com to assist you better. ~mg
Y
The food is good but not the service and idk of they’re out of delivery boys or something but a delivery boy isn’t assigned sometimes when i order
Response from developer
Hi , We understand the disappointment caused. Please share the order ID with us via socialsupport@blinkit.com so we can look into the concern. ~SM.
Bistro is Loveable
It has been quite a while that we have been Bistro dependent.
While many food items are not up to the mark, several are quite good. The chocochip cookie is an absolute fav for my child. I like the Belgian choco shake. Plain maggi is a good comfort food, so is the chicken strips. We have tried biriyani - which is good. Wrap is too spicy. But the broccoccinis are yummy if you ignore the facc that they become soggy while being delivered- soggyness - you cant ignore. The best thing is perhaps the delivery time. By far they are faster than Zomato.
The best thing I would always love is the little messages they put on the bill- slip. I even collect them ! Bistro is absolutely a “green flag” for me.
While many food items are not up to the mark, several are quite good. The chocochip cookie is an absolute fav for my child. I like the Belgian choco shake. Plain maggi is a good comfort food, so is the chicken strips. We have tried biriyani - which is good. Wrap is too spicy. But the broccoccinis are yummy if you ignore the facc that they become soggy while being delivered- soggyness - you cant ignore. The best thing is perhaps the delivery time. By far they are faster than Zomato.
The best thing I would always love is the little messages they put on the bill- slip. I even collect them ! Bistro is absolutely a “green flag” for me.
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Response from developer
Hi, thank you for your valuable feedback. We have noted it for due considarations. Do write us at socialsupport@blinkit.com for any help required.~SM
WORST SERVICE EVER
I had a terrible experience with Bistro by Blinkit. I neither received my order nor got my refund. The app kept detecting the wrong location, yet my money was deducted. When I contacted customer support, the executive kept making excuses and clearly stated that my refund would not be initiated.
What’s even more disappointing is that they cancelled my order within 5 minutes, seemingly just to avoid issuing a refund. I repeatedly requested them to refund my hard-earned money, but there was no proper resolution.
I regularly order from Blinkit and have never faced such an issue before, but this was my first order from Bistro and it turned out to be a horrible experience.
They also claim to serve “freshly prepared food,” but if you cancel within 30 seconds, they still refuse to refund the amount, giving excuses about food wastage. Honestly, how is it possible for 2–3 food items to be freshly prepared within seconds? This clearly makes their claim questionable.
My money got wasted because of their pathetic policy and app glitches. Very disappointing experience.
What’s even more disappointing is that they cancelled my order within 5 minutes, seemingly just to avoid issuing a refund. I repeatedly requested them to refund my hard-earned money, but there was no proper resolution.
I regularly order from Blinkit and have never faced such an issue before, but this was my first order from Bistro and it turned out to be a horrible experience.
They also claim to serve “freshly prepared food,” but if you cancel within 30 seconds, they still refuse to refund the amount, giving excuses about food wastage. Honestly, how is it possible for 2–3 food items to be freshly prepared within seconds? This clearly makes their claim questionable.
My money got wasted because of their pathetic policy and app glitches. Very disappointing experience.
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Response from developer
Hi Naaz, We understand the disappointment caused. Please share the order ID with us via socialsupport@blinkit.com so we can look into the concern. ~SM.
Worse customer support
Worst app to order food. Their customer service is absolutely pathetic, they neither resolve customer queries nor take responsibility for their poor service. The delivery agents are also rude and misbehave with customers, yet no action is taken against them. Instead of resolving issues, they simply refuse to help. Extremely disappointing experience.
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Response from developer
Hi Kritika, We understand the disappointment caused. Please share the order ID with us via socialsupport@blinkit.com so we can look into the concern. ~SM.
Tasty, healthy and quick
Love the menu - especially the cream roll, vada pav & popcorn! My friends love the paratha and pav bhaji! Wish they had a special diet food section - even if they charge double the amount ! Everyone will love it and the company will be doing a great service to the society. We have to be mindful of health hazards pf fast food and needs of old people ( who need help with the food -the most)- especially the diabetic senior generation.
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Response from developer
Hi , Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! We look forward to your next order. :) ~SM.
Pathetic deliverance
I am extremely disappointed with my experience at Bistro. This has happened multiple times now, and it’s honestly unacceptable for a food service business to operate this way.
Firstly, they never deliver orders on time. No matter what estimated time they show, you can almost guarantee your order will be delayed. Waiting endlessly with no proper updates is frustrating enough, but what makes it worse is the condition in which the food finally arrives.
The food is always cold. It feels like the order has been sitting around for ages before being sent out. When you’re paying for freshly prepared meals, receiving cold and unappetizing food is completely unacceptable.
What truly shocked me was their lack of accountability. Instead of apologizing or taking responsibility, they simply blame it on “delivery issues” or say something was wrong on your end. This kind of attitude towards customers is highly unprofessional.
To make matters worse, they refuse to provide refunds or even a re-delivery. So essentially, you end up paying full price for poor service and bad food, with zero resolution offered.
Overall, this has been a very frustrating experience. I would not recommend Bistro to anyone who values timely delivery, food quality, and basic customer service. Definitely not ordering from here again.
Firstly, they never deliver orders on time. No matter what estimated time they show, you can almost guarantee your order will be delayed. Waiting endlessly with no proper updates is frustrating enough, but what makes it worse is the condition in which the food finally arrives.
The food is always cold. It feels like the order has been sitting around for ages before being sent out. When you’re paying for freshly prepared meals, receiving cold and unappetizing food is completely unacceptable.
What truly shocked me was their lack of accountability. Instead of apologizing or taking responsibility, they simply blame it on “delivery issues” or say something was wrong on your end. This kind of attitude towards customers is highly unprofessional.
To make matters worse, they refuse to provide refunds or even a re-delivery. So essentially, you end up paying full price for poor service and bad food, with zero resolution offered.
Overall, this has been a very frustrating experience. I would not recommend Bistro to anyone who values timely delivery, food quality, and basic customer service. Definitely not ordering from here again.
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Response from developer
Hi, We understand the disappointment caused. Please share the order ID with us via socialsupport@blinkit.com so we can look into the concern. ~SM.
Not recommended
Prices are too high compared to the quantity. Not worth the money.🫠
Response from developer
Hi Manni, we strive to provide our users with quality products at optimum prices and we are sad to know that your experience with us has been less than ideal. Be assured, we'll look into it and do our best for you. :) ~SM.
Extraordinary
Love this app! Im not even kidding whoever came up with this idea is a genius. I always find myself in a situation where i wanna have a light brunch but all the restaurants that serve breakfast meals are like 40 mins away. So i always end up ordering fast food. But this is a game changer.
And i would like to request one thing. These delivery guys all get the food right on time. And are always kind. I request bistro to pay them sufficiently. It is really sad to see them working so hard for minimum wage. I hope you read my review and make some changes. Thank you.
And i would like to request one thing. These delivery guys all get the food right on time. And are always kind. I request bistro to pay them sufficiently. It is really sad to see them working so hard for minimum wage. I hope you read my review and make some changes. Thank you.
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Response from developer
Hi , thank you for giving 5 star rating., We are grateful for your love and support. We are continuously working to improve your experience with us. Thank you. Happy Shopping. :) ~ AG.
⭐ 1-Star Review Absolute Failure of Operations & Accountability
I’ve rarely felt the need to write such a detailed review, but what I experienced with Bistro today reflects a deeply broken system, not a one-off mistake.
I clearly updated my delivery address to Noida Indoor Stadium, Gate No. 4, The app itself shows this address correctly. Despite that:
• The delivery partner went to an entirely different location
• I was blamed for an address error that I did not make
• Support repeatedly contradicted itself
• I was told the order was both undeliverable and delivered at the same time
• No proof of delivery was shared
• I was pressured into cancellation after wasting significant time
The most shocking part?
Support casually said “as I can check order is delivered” — delivered to whom? where? how? No answer.
This is not just poor customer service. This is:
• Zero coordination between app, support, and delivery
• No ownership of mistakes
• No escalation path
• Script-reading executives with no authority
• A system that conveniently shifts blame to the customer
I have screenshots of the address, chat logs, and call details, yet the response was robotic apologies and refund prompts—as if time, trust, and accountability mean nothing.
Refunding money is the bare minimum. What Bistro failed at is respect for the customer’s time and intelligence.
If Bistro wants to be taken seriously as a food-tech company, it needs:
• Real support escalation
• Location-trained delivery partners
• Accountability when their system fails
• Better internal communication
Until then, this platform is unreliable, frustrating, and not worth the risk—especially if you’re ordering from a non-residential or landmark location.
I will not be using Bistro again.
I clearly updated my delivery address to Noida Indoor Stadium, Gate No. 4, The app itself shows this address correctly. Despite that:
• The delivery partner went to an entirely different location
• I was blamed for an address error that I did not make
• Support repeatedly contradicted itself
• I was told the order was both undeliverable and delivered at the same time
• No proof of delivery was shared
• I was pressured into cancellation after wasting significant time
The most shocking part?
Support casually said “as I can check order is delivered” — delivered to whom? where? how? No answer.
This is not just poor customer service. This is:
• Zero coordination between app, support, and delivery
• No ownership of mistakes
• No escalation path
• Script-reading executives with no authority
• A system that conveniently shifts blame to the customer
I have screenshots of the address, chat logs, and call details, yet the response was robotic apologies and refund prompts—as if time, trust, and accountability mean nothing.
Refunding money is the bare minimum. What Bistro failed at is respect for the customer’s time and intelligence.
If Bistro wants to be taken seriously as a food-tech company, it needs:
• Real support escalation
• Location-trained delivery partners
• Accountability when their system fails
• Better internal communication
Until then, this platform is unreliable, frustrating, and not worth the risk—especially if you’re ordering from a non-residential or landmark location.
I will not be using Bistro again.
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Response from developer
Hi Rishabh , extremely sorry for the kind of experience you had with us at Bistro. Please let us know your order ID details via socialsupport@blinkit.com to assist you better.AG.
Pathetic service | Late deliveries
My food was packed for like 20-25 minutes ago the delivery partner was assigned that too after reaching out to support team. Even after that they were still with no solution. Once my order was delivered, they were like it doesn’t apply with the refund or replacement order at the moment. When asked to connect with her senior, she was like they will also have same answer to your problem. I mean what’s the point of having higher authority above your position if they are going to give the same solution as yours.
Bad service, Bad support service & Bad experience i had with bistro. You guys try to compete with Zepto but are not even at 50% of what they are at this moment.
I suggest not to take services from Bistro. #BoycottBistro
Bad service, Bad support service & Bad experience i had with bistro. You guys try to compete with Zepto but are not even at 50% of what they are at this moment.
I suggest not to take services from Bistro. #BoycottBistro
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Response from developer
Hi Komal, extremely sorry for the kind of experience you had with us at Blinkit. Please let us know your order ID details via socialsupport@blinkit.com to assist you better.AG.
Good food delivered quickly at affordable prices!!
I have ordered multiple times from this place and the food is mostly very good and arrives quickly. The prices are also very affordable. Some items may not be as good as the others but still most of the food (and drink) items are amazing! Definitely recommended for bachelors or when you just want to have a quick snack.
PS: mini aloo samosas and veg spring rolls are a must try!
PS: mini aloo samosas and veg spring rolls are a must try!
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Response from developer
Hi Urvi, thank you for giving 5 star rating., We are grateful for your love and support. We are continuously working to improve your experience with us. Thank you. Happy Shopping. :) ~ AG.
Terrible customers support
Terrible app
Response from developer
Hi there, extremely sorry for the kind of experience you had with us at Blinkit. Please let us know your order ID details via socialsupport@blinkit.com to assist you better. ~mg
