Customer service
Urvashi is excellent team member very quick service
Need improvement
I had ordered family meal waited for more than hours and suddenly after more than hour it’s shows order canceled without any reason without informing me and when I tried to contact customer care they not answered when i called available restaurant number which was Borivali East Burger King it is switched off now what should i do and I dont even known when i get refund and they are going to pay me back or not idk but this is happening first time with me it’s not expected Burger King kindly improve
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Good
Good
Nic staff
Nic veggie
Extremely poor delivery Experience and no Customer support
Never ever opt for delivery through the Burger King application. I recently placed an order and selected the delivery option, but the entire experience was extremely disappointing.
First, I had to wait around 45–60 minutes just for the order to be prepared. Even after the food was marked as ready, no delivery partner was assigned for another 10–15 minutes. Suddenly, I received a message saying that my order had been cancelled without providing any valid reason or explanation.
What made the situation even worse was the complete lack of customer support within the app. There was no proper way to connect with support for immediate assistance, and the store contact number provided was switched off the entire time. Customers are simply left helpless after payment is made.
This is one of the worst food delivery experiences I’ve had. Poor service, poor communication, and an unreliable application overall. Burger King seriously needs to improve its delivery management and customer support system.
First, I had to wait around 45–60 minutes just for the order to be prepared. Even after the food was marked as ready, no delivery partner was assigned for another 10–15 minutes. Suddenly, I received a message saying that my order had been cancelled without providing any valid reason or explanation.
What made the situation even worse was the complete lack of customer support within the app. There was no proper way to connect with support for immediate assistance, and the store contact number provided was switched off the entire time. Customers are simply left helpless after payment is made.
This is one of the worst food delivery experiences I’ve had. Poor service, poor communication, and an unreliable application overall. Burger King seriously needs to improve its delivery management and customer support system.
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Response from developer
Hi, apologies for the inconvenience. We want to know more and solve this. Request you to please write to us with your Registered Mobile Number at customercare@burgerking.in so our team can look into it.
