Fraud company
I ordered from this app 2 double patty Crispy veg and 2 crispy chicken but i received 1 missing crispy veg. I only received 2 crispy chicken and 1 crispy veg. I immediately contacted the restaurant, first she said we will call u back in 5 mins but she didn’t and when i called back her manager said he saw the cctv footage of the order that they packed 2 crispy veg and 2 crispy chicken. So how did i receive only 1 crispy veg, either restaurant lied or the their delivery person did something. I asked him to share me cctv recording on my email but he said i will have to come to the restaurant. If i had to come there why would i have ordered from my home anyway? This was the first time i ordered and they failed, if i had ordered from swiggy/zomato it would not have happened or if had happened I would have received the refund.
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Nicee product quality
Nice service all staff
Review
I forgot to order fries for my 2-year-old niece and requested a small portion from the staff since ordering again would take another 15 minutes and she was hungry. Instead of understanding the situation, one of the staff members directly refused and told me to place another order.
Such a small request could have been handled with basic courtesy and empathy. Very poor customer service and honestly a really bad experience. Definitely disappointed.
Such a small request could have been handled with basic courtesy and empathy. Very poor customer service and honestly a really bad experience. Definitely disappointed.
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Response from developer
Hi Anmol, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Poor Service
I have ordered the food from Burger King app and waited for delivery of items. After 1 hour wading from ETA time no response or message received, same message shown on the ordering tracking status on app. I called the store and they have behaved rudely and not provided any response and told we don’t have rider and cut the phone. Is this is the way of treating the customer?
I complained then on chat and then he called and told same thing staying it’s third party riders and we don’t know when he will pick up and delivery. Is this the way how Burger Kinngbis managing deliveries?
I called again and ask him will my order will be delivered and he told me same story.
No order delivered and I told to cancel this order and refund and he said he it will take 7 days while no change in status. How do I know refund is initiated?
This is serious issue and I’m and surprised that this level of negligence Burger King is having.
Cancel my order and refund my amount. I will also register this complaint on consumer forum.
Very poor service. No option in app or to call or escalate the matter.
Confirm me on my refund and get action taken on this so that no other person will be harassed with such situation.
I complained then on chat and then he called and told same thing staying it’s third party riders and we don’t know when he will pick up and delivery. Is this the way how Burger Kinngbis managing deliveries?
I called again and ask him will my order will be delivered and he told me same story.
No order delivered and I told to cancel this order and refund and he said he it will take 7 days while no change in status. How do I know refund is initiated?
This is serious issue and I’m and surprised that this level of negligence Burger King is having.
Cancel my order and refund my amount. I will also register this complaint on consumer forum.
Very poor service. No option in app or to call or escalate the matter.
Confirm me on my refund and get action taken on this so that no other person will be harassed with such situation.
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Very disappointed service
I am extremely disappointed with the service I have received. I placed my order on the 23rd, and it was cancelled directly without any prior information or notification. Today is already the 26th, and I am still waiting for my refund. This is highly frustrating and completely unacceptable. I have never experienced such a disappointing level of service before. I request you to please look into this matter urgently and process my refund without any further delay.
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