Nicee product quality
Nice service all staff
Review
I forgot to order fries for my 2-year-old niece and requested a small portion from the staff since ordering again would take another 15 minutes and she was hungry. Instead of understanding the situation, one of the staff members directly refused and told me to place another order.
Such a small request could have been handled with basic courtesy and empathy. Very poor customer service and honestly a really bad experience. Definitely disappointed.
Such a small request could have been handled with basic courtesy and empathy. Very poor customer service and honestly a really bad experience. Definitely disappointed.
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Poor Service
I have ordered the food from Burger King app and waited for delivery of items. After 1 hour wading from ETA time no response or message received, same message shown on the ordering tracking status on app. I called the store and they have behaved rudely and not provided any response and told we don’t have rider and cut the phone. Is this is the way of treating the customer?
I complained then on chat and then he called and told same thing staying it’s third party riders and we don’t know when he will pick up and delivery. Is this the way how Burger Kinngbis managing deliveries?
I called again and ask him will my order will be delivered and he told me same story.
No order delivered and I told to cancel this order and refund and he said he it will take 7 days while no change in status. How do I know refund is initiated?
This is serious issue and I’m and surprised that this level of negligence Burger King is having.
Cancel my order and refund my amount. I will also register this complaint on consumer forum.
Very poor service. No option in app or to call or escalate the matter.
Confirm me on my refund and get action taken on this so that no other person will be harassed with such situation.
I complained then on chat and then he called and told same thing staying it’s third party riders and we don’t know when he will pick up and delivery. Is this the way how Burger Kinngbis managing deliveries?
I called again and ask him will my order will be delivered and he told me same story.
No order delivered and I told to cancel this order and refund and he said he it will take 7 days while no change in status. How do I know refund is initiated?
This is serious issue and I’m and surprised that this level of negligence Burger King is having.
Cancel my order and refund my amount. I will also register this complaint on consumer forum.
Very poor service. No option in app or to call or escalate the matter.
Confirm me on my refund and get action taken on this so that no other person will be harassed with such situation.
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Very disappointed service
I am extremely disappointed with the service I have received. I placed my order on the 23rd, and it was cancelled directly without any prior information or notification. Today is already the 26th, and I am still waiting for my refund. This is highly frustrating and completely unacceptable. I have never experienced such a disappointing level of service before. I request you to please look into this matter urgently and process my refund without any further delay.
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Vry
Good
Extremely disappointing experience with Burger King.
I placed my order at 10:15 PM and waited nearly 40 minutes without any update. At 10:55 PM, I finally received a message stating that my order had been cancelled. By then, almost all nearby restaurants had already closed for the night, leaving us with no option to order food despite being hungry.
To make matters worse, the payment was deducted from my account immediately, but even after two business days, I have still not received my refund. I also tried calling the number provided in the cancellation message to seek assistance, only for someone to answer and simply say it was the wrong number. That was incredibly frustrating and unprofessional.
The lack of communication, delayed cancellation, unresolved refund, and incorrect customer support contact made this one of the worst food ordering experiences I've had. Customers deserve timely updates, reliable support, and prompt refunds when orders are cancelled. I sincerely hope Burger King improves its customer service and order management because this experience was completely unacceptable.
To make matters worse, the payment was deducted from my account immediately, but even after two business days, I have still not received my refund. I also tried calling the number provided in the cancellation message to seek assistance, only for someone to answer and simply say it was the wrong number. That was incredibly frustrating and unprofessional.
The lack of communication, delayed cancellation, unresolved refund, and incorrect customer support contact made this one of the worst food ordering experiences I've had. Customers deserve timely updates, reliable support, and prompt refunds when orders are cancelled. I sincerely hope Burger King improves its customer service and order management because this experience was completely unacceptable.
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Customer service
Urvashi is excellent team member very quick service
Response from developer
Thank you for your valuable feedback. We look forward to serving you again! :)
Need improvement
I had ordered family meal waited for more than hours and suddenly after more than hour it’s shows order canceled without any reason without informing me and when I tried to contact customer care they not answered when i called available restaurant number which was Borivali East Burger King it is switched off now what should i do and I dont even known when i get refund and they are going to pay me back or not idk but this is happening first time with me it’s not expected Burger King kindly improve
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Good
Good
Response from developer
Thank you for rating us. We appreciate it.
Nic staff
Nic veggie
Response from developer
Thank you for rating us. We appreciate it.
This app is for dine in only but not for delivery
Yesterday I booked to order from Burger King app one was out for delivery but the delivery boy switch off his phone and one order was not picked up by any delivery boy I waited almost 1.5 hours and I called the restaurant many time but they said delivery boy order kha gya ek lene hi nhi aaya wait kro warna apne ap cancel ho jayega is this the value of Customer even till now didn’t got any refund of both of my order this app is not at all deserve 4.8 rating they took money in advance because there was no cod option and even won’t deliver u
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Totally pathetic app
Absolutely pathetic experience with the Burger King app. Placed an order today, order number 2025, and my money got deducted instantly, but after that there has been zero update. No proper tracking, no response, no support. The only contact number available is switched off like customer support doesn’t even exist.
This app is a complete mess. Customers are left helpless after payment is done. I’ve been trying to get information about my order for hours and there is literally nobody to contact. Completely unprofessional and irresponsible service.
If you cannot manage orders properly, then stop taking customers’ money. At this point I just want my money refunded immediately. Return my money back for order number 2025.
Worst experience ever with Burger King. Never ordering from this useless app again.
This app is a complete mess. Customers are left helpless after payment is done. I’ve been trying to get information about my order for hours and there is literally nobody to contact. Completely unprofessional and irresponsible service.
If you cannot manage orders properly, then stop taking customers’ money. At this point I just want my money refunded immediately. Return my money back for order number 2025.
Worst experience ever with Burger King. Never ordering from this useless app again.
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Extremely poor delivery Experience and no Customer support
Never ever opt for delivery through the Burger King application. I recently placed an order and selected the delivery option, but the entire experience was extremely disappointing.
First, I had to wait around 45–60 minutes just for the order to be prepared. Even after the food was marked as ready, no delivery partner was assigned for another 10–15 minutes. Suddenly, I received a message saying that my order had been cancelled without providing any valid reason or explanation.
What made the situation even worse was the complete lack of customer support within the app. There was no proper way to connect with support for immediate assistance, and the store contact number provided was switched off the entire time. Customers are simply left helpless after payment is made.
This is one of the worst food delivery experiences I’ve had. Poor service, poor communication, and an unreliable application overall. Burger King seriously needs to improve its delivery management and customer support system.
First, I had to wait around 45–60 minutes just for the order to be prepared. Even after the food was marked as ready, no delivery partner was assigned for another 10–15 minutes. Suddenly, I received a message saying that my order had been cancelled without providing any valid reason or explanation.
What made the situation even worse was the complete lack of customer support within the app. There was no proper way to connect with support for immediate assistance, and the store contact number provided was switched off the entire time. Customers are simply left helpless after payment is made.
This is one of the worst food delivery experiences I’ve had. Poor service, poor communication, and an unreliable application overall. Burger King seriously needs to improve its delivery management and customer support system.
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Response from developer
Hi, apologies for the inconvenience. We want to know more and solve this. Request you to please write to us with your Registered Mobile Number at customercare@burgerking.in so our team can look into it.
Superb Service Experience at Burger King Wagholi
I had a great experience at Burger King Wagholi today. All the female staff members were extremely polite, supportive, and professional. They patiently helped me navigate the app, explained the burger options clearly, and guided me throughout the ordering process. Their helpful attitude and excellent customer service made my visit really pleasant. Truly superb service by the team — thank you for the wonderful experience.
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Bad experience
It was my worst order ever, the staff was very bad and not very helpful, also they have their own misunderstanding in themselves, and I ordered three chicken burger they replaced it with fries I ordered two fries and they replace it with veg aloo tikki burger, and the shake taste awful it was some berry flavour but not, also like some kinda too sweet bubblegum.
Worst worst experience ever!!
Very disappointed with Burger King.😤
Will definitely not order again!!
Worst worst experience ever!!
Very disappointed with Burger King.😤
Will definitely not order again!!
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Issue with my Orders
I have always ordered alot from Burger at mid night and always faced a issue of order getting cancel From the Kharadi , Pune Burger king Outlet they are trying to scam my Order . Missing the stuff that i order giving other orders that i dont even ordered . Plz take this serious dont let your permanent Customer ( me) let go away PLZ FIX THE ISSUES . THANK YOU .
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HSR BANGLORE worst branch
Worst experience from the HSR banglore branch of burger king ,i had a order and paid for my order and 1 waited for 1 hour the order didn’t came and when i contacted the branch a staff took the call and said they don’t have any delivery partners in there branch as permanent staff and they assigned third party delivery partner and they and the third party delivery partner didn’t pick the call so they canceled my order and i order the food with the only money i had they are asking 7 working days to do a refund. So should i have to starve for 7 days . So shameful HSR banglore branch BURGER KING
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Ok
Ok
Poor customer service. Delayed order late night. App customer service is non existent.
I placed an online delivery order from Burger King Vijayanagar Bangalore for the first time on the App.
Placed and paid for order at 11:27pm. App showed delivery will be done in 30mins. The track order page showed ETA as 12:12am. Then the ETA changed to 12:18am. Now it’s 12:38am late night and the order is not yet picked up. Called Vijayanagar Bangalore branch multiple times. The branch is not picking up my call or it shows the line is busy. The customer service and grievance handling is abysmally poor.
You just lost a customer. And i need refund for order not delivered after 1 hr 10 mins of placing it late at night.
Placed and paid for order at 11:27pm. App showed delivery will be done in 30mins. The track order page showed ETA as 12:12am. Then the ETA changed to 12:18am. Now it’s 12:38am late night and the order is not yet picked up. Called Vijayanagar Bangalore branch multiple times. The branch is not picking up my call or it shows the line is busy. The customer service and grievance handling is abysmally poor.
You just lost a customer. And i need refund for order not delivered after 1 hr 10 mins of placing it late at night.
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Response from developer
Hi Sripadhu, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Worst experience
This is the worst app ever, I have 2 orders and 1st order is showing still pending which is of jan month, especially vega city mall service is very poor neither they update the status in the app nor they communicate properly. The restaurant and the service is not in sync. Driver says that they have ordered the package however I have not received it and when I call the restaurant to ask about my order they say “ don’t order on this app (Burger King) please order in Swiggy or Zomato “ which shows the inconsistency and poor service by its own employees. Never order anything from Burger King.
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