Extremely disappointing experience with Burger King.
I placed my order at 10:15 PM and waited nearly 40 minutes without any update. At 10:55 PM, I finally received a message stating that my order had been cancelled. By then, almost all nearby restaurants had already closed for the night, leaving us with no option to order food despite being hungry.
To make matters worse, the payment was deducted from my account immediately, but even after two business days, I have still not received my refund. I also tried calling the number provided in the cancellation message to seek assistance, only for someone to answer and simply say it was the wrong number. That was incredibly frustrating and unprofessional.
The lack of communication, delayed cancellation, unresolved refund, and incorrect customer support contact made this one of the worst food ordering experiences I've had. Customers deserve timely updates, reliable support, and prompt refunds when orders are cancelled. I sincerely hope Burger King improves its customer service and order management because this experience was completely unacceptable.
To make matters worse, the payment was deducted from my account immediately, but even after two business days, I have still not received my refund. I also tried calling the number provided in the cancellation message to seek assistance, only for someone to answer and simply say it was the wrong number. That was incredibly frustrating and unprofessional.
The lack of communication, delayed cancellation, unresolved refund, and incorrect customer support contact made this one of the worst food ordering experiences I've had. Customers deserve timely updates, reliable support, and prompt refunds when orders are cancelled. I sincerely hope Burger King improves its customer service and order management because this experience was completely unacceptable.
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Customer service
Urvashi is excellent team member very quick service
Response from developer
Thank you for your valuable feedback. We look forward to serving you again! :)
Need improvement
I had ordered family meal waited for more than hours and suddenly after more than hour it’s shows order canceled without any reason without informing me and when I tried to contact customer care they not answered when i called available restaurant number which was Borivali East Burger King it is switched off now what should i do and I dont even known when i get refund and they are going to pay me back or not idk but this is happening first time with me it’s not expected Burger King kindly improve
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Good
Good
Response from developer
Thank you for rating us. We appreciate it.
Nic staff
Nic veggie
Response from developer
Thank you for rating us. We appreciate it.
Extremely poor delivery Experience and no Customer support
Never ever opt for delivery through the Burger King application. I recently placed an order and selected the delivery option, but the entire experience was extremely disappointing.
First, I had to wait around 45–60 minutes just for the order to be prepared. Even after the food was marked as ready, no delivery partner was assigned for another 10–15 minutes. Suddenly, I received a message saying that my order had been cancelled without providing any valid reason or explanation.
What made the situation even worse was the complete lack of customer support within the app. There was no proper way to connect with support for immediate assistance, and the store contact number provided was switched off the entire time. Customers are simply left helpless after payment is made.
This is one of the worst food delivery experiences I’ve had. Poor service, poor communication, and an unreliable application overall. Burger King seriously needs to improve its delivery management and customer support system.
First, I had to wait around 45–60 minutes just for the order to be prepared. Even after the food was marked as ready, no delivery partner was assigned for another 10–15 minutes. Suddenly, I received a message saying that my order had been cancelled without providing any valid reason or explanation.
What made the situation even worse was the complete lack of customer support within the app. There was no proper way to connect with support for immediate assistance, and the store contact number provided was switched off the entire time. Customers are simply left helpless after payment is made.
This is one of the worst food delivery experiences I’ve had. Poor service, poor communication, and an unreliable application overall. Burger King seriously needs to improve its delivery management and customer support system.
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Response from developer
Hi, apologies for the inconvenience. We want to know more and solve this. Request you to please write to us with your Registered Mobile Number at customercare@burgerking.in so our team can look into it.
Poor customer service. Delayed order late night. App customer service is non existent.
I placed an online delivery order from Burger King Vijayanagar Bangalore for the first time on the App.
Placed and paid for order at 11:27pm. App showed delivery will be done in 30mins. The track order page showed ETA as 12:12am. Then the ETA changed to 12:18am. Now it’s 12:38am late night and the order is not yet picked up. Called Vijayanagar Bangalore branch multiple times. The branch is not picking up my call or it shows the line is busy. The customer service and grievance handling is abysmally poor.
You just lost a customer. And i need refund for order not delivered after 1 hr 10 mins of placing it late at night.
Placed and paid for order at 11:27pm. App showed delivery will be done in 30mins. The track order page showed ETA as 12:12am. Then the ETA changed to 12:18am. Now it’s 12:38am late night and the order is not yet picked up. Called Vijayanagar Bangalore branch multiple times. The branch is not picking up my call or it shows the line is busy. The customer service and grievance handling is abysmally poor.
You just lost a customer. And i need refund for order not delivered after 1 hr 10 mins of placing it late at night.
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Response from developer
Hi Sripadhu, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Sad service
very disappointed with the service
Response from developer
Hi, apologies for the inconvenience. We want to know more and solve this. Request you to please write to us with your Registered Mobile Number at customercare@burgerking.in so our team can look into it.
Worst Service Experience – No Delivery, No Support, No Accountability
I am extremely frustrated and disappointed with the unacceptable service provided.
I placed a food order at around 1:30 AM, and despite waiting for over 90 minutes, no delivery partner was assigned. There were no updates, no communication, and ultimately order cancelled from store end, leaving me without food in the middle of the night.
What’s even more shocking is the complete lack of customer support:
• I have already raised a complaint via your official email, but there has been no response at all
• There is no way to connect with customer care — no call support, no proper chat assistance
• The FAQs and support options in the app are useless, generic, and do not help resolve real issues
This clearly shows a complete failure of your customer service system.
This experience highlights:
• Poor rider allocation and order handling
• Zero communication and transparency
• Non-existent customer support
• Extremely frustrating user experience
I trusted your platform, but this incident has completely destroyed that trust.
This is not just bad service — this is a complete breakdown of customer support and accountability.
I placed a food order at around 1:30 AM, and despite waiting for over 90 minutes, no delivery partner was assigned. There were no updates, no communication, and ultimately order cancelled from store end, leaving me without food in the middle of the night.
What’s even more shocking is the complete lack of customer support:
• I have already raised a complaint via your official email, but there has been no response at all
• There is no way to connect with customer care — no call support, no proper chat assistance
• The FAQs and support options in the app are useless, generic, and do not help resolve real issues
This clearly shows a complete failure of your customer service system.
This experience highlights:
• Poor rider allocation and order handling
• Zero communication and transparency
• Non-existent customer support
• Extremely frustrating user experience
I trusted your platform, but this incident has completely destroyed that trust.
This is not just bad service — this is a complete breakdown of customer support and accountability.
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Order cancelled without instant refund
I placed an order through your app and waited nearly 50 minutes, only for it to be automatically cancelled by the store. When I called to understand what happened, I was told there was no delivery partner available to pick up the order.
What’s worse is the refund process. I received an automated message saying the refund will take up to 7 days. That’s honestly unacceptable. The order was cancelled from your end so why should I, as a customer, be the one dealing with the inconvenience?
Why isn’t the refund processed instantly in such cases? What if I were a student or someone on a tight budget who just used their last bit of money on this order?
This entire experience is extremely frustrating and disappointing.
What’s worse is the refund process. I received an automated message saying the refund will take up to 7 days. That’s honestly unacceptable. The order was cancelled from your end so why should I, as a customer, be the one dealing with the inconvenience?
Why isn’t the refund processed instantly in such cases? What if I were a student or someone on a tight budget who just used their last bit of money on this order?
This entire experience is extremely frustrating and disappointing.
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Response from developer
Hi Jibin, apologies for the inconvenience. We want to know more and solve this. Request you to please write to us with your Registered Mobile Number at customercare@burgerking.in so our team can look into it.
Great Service & Quick Experience at Burger King 🍔✨
I recently visited Burger King and had a really good experience. The service was quick, and everything was well-managed even during rush time. A special thanks to Adved for providing excellent service — he was polite, attentive, and made sure our order was served promptly. It’s always nice to see staff who genuinely care about customer satisfaction. Overall, great food and great service. Will definitely visit again! 🍔✨
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Response from developer
Hey, this made our day! Thank you so much for your constant love. Can't wait to see you again at Burger King.
Worst Ordering Experience
Very disappointing experience with the app. I placed an order through the app and waited for almost 1 hour with no updates. After all that time, I received a call from the restaurant saying their server was down and no delivery person had been assigned. They then cancelled my order.
This is completely unprofessional. If there are server issues, customers should be informed immediately instead of being kept waiting for an hour. It shows poor app reliability and poor order management.
Extremely frustrating experience. I hope Burger King improves their system and customer communication.
This is completely unprofessional. If there are server issues, customers should be informed immediately instead of being kept waiting for an hour. It shows poor app reliability and poor order management.
Extremely frustrating experience. I hope Burger King improves their system and customer communication.
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Response from developer
Hi, we never intend to provide such an experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
A Complete Disaster of an App – False Promises and Zero Reliability
This is hands down one of the most useless and poorly managed food delivery apps I have ever used. Almost every single time I place an order, something goes wrong. Orders don’t get delivered, deliveries are delayed endlessly, and there is zero accountability.
The app shamelessly takes payment upfront but fails to deliver basic service. Charging customers first and then not delivering the order properly is unacceptable and feels like a complete disregard for customer experience.
The “30-minute delivery” claim is nothing but a marketing gimmick. It is rarely, if ever, honored. Orders go far beyond the promised time with no proper updates or communication.
Even when the delivery partner supposedly picks up the order, the live tracking is a disaster. The map freezes at one location and doesn’t update, leaving customers clueless about where their food actually is.
Customer support is equally disappointing. Responses are either delayed or unhelpful, and issues are not resolved properly.
This app reflects extremely poor management, poor technical development, and poor customer service standards. If this is the digital experience representing the brand, it seriously needs a complete overhaul.
Completely unreliable. Completely frustrating. Completely unacceptable
The app shamelessly takes payment upfront but fails to deliver basic service. Charging customers first and then not delivering the order properly is unacceptable and feels like a complete disregard for customer experience.
The “30-minute delivery” claim is nothing but a marketing gimmick. It is rarely, if ever, honored. Orders go far beyond the promised time with no proper updates or communication.
Even when the delivery partner supposedly picks up the order, the live tracking is a disaster. The map freezes at one location and doesn’t update, leaving customers clueless about where their food actually is.
Customer support is equally disappointing. Responses are either delayed or unhelpful, and issues are not resolved properly.
This app reflects extremely poor management, poor technical development, and poor customer service standards. If this is the digital experience representing the brand, it seriously needs a complete overhaul.
Completely unreliable. Completely frustrating. Completely unacceptable
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Response from developer
Hi Yash, we never intend to provide such an experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Pathetic service and management
Hi, I’m from Kanpur UP, I’ve booked a birthday party in your Z square mall outlet on 22nd January. I’ve made the reservation 5 days prior. In which the store manager has informed that I’ve to pay 1500/- as the space charges for birthday party. When I’ve reached there on the booking day, there were no proper arrangements. We’ve to keep on calling again n again for the service person. Delay in response, no one was even bothering that we are calling again and again , store manager has assured me on the day that he’ll provide the birthday Burger King caps to every kid but no single cap given stating that we don’t have the caps then what’s the point of making reservation prior. No glass of water given, we’ve to keep on chasing everybody there. it was my son’s bday and i felt so embarrassed my guests were there no response from the team. They’re like ma’am we do like this only, then you guys should informed all these things.
Would like to highlight these things to everyone.
Would like to highlight these things to everyone.
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Response from developer
Hi Vedika, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Very very worst service experience
I ordered food through this app and waited for 1 hour 20 minutes with absolutely no update. I tried calling the restaurant three times—no response. Finally, someone picked up, and when I shared my order ID 2007, I was bluntly told that no such order existed. After I clearly explained that the order was placed through this app, he said he would check and then put the call on hold. I waited for 10 more minutes, but there was no reply, no response, and no professionalism.
Shockingly, the app status still showed “Order Ready / Ready to Pick Up”, which is completely misleading and false. This clearly exposes how poorly, irresponsibly, and dishonestly this service is being run.
This app is nothing but a money-grabbing platform with zero accountability. There is no proper customer care, no support, and no concern for customers after payment is made. Users are forced to pay upfront and then wait helplessly, hoping their food arrives—or doesn’t—while their money is conveniently taken.
This is an extremely unreliable and unethical service. Instead of wasting money and time here, it’s far better to use other, more trustworthy apps. I strongly do not recommend this platform to anyone.
Shockingly, the app status still showed “Order Ready / Ready to Pick Up”, which is completely misleading and false. This clearly exposes how poorly, irresponsibly, and dishonestly this service is being run.
This app is nothing but a money-grabbing platform with zero accountability. There is no proper customer care, no support, and no concern for customers after payment is made. Users are forced to pay upfront and then wait helplessly, hoping their food arrives—or doesn’t—while their money is conveniently taken.
This is an extremely unreliable and unethical service. Instead of wasting money and time here, it’s far better to use other, more trustworthy apps. I strongly do not recommend this platform to anyone.
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Response from developer
Hi Santosh, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Bk
Burger King is a great place for satisfying fast-food cravings. The burgers are juicy, flavorful, and freshly prepared, especially the Whopper, which stands out for its smoky grilled taste. The menu offers good variety, including chicken, veg, and sides, so there’s something for everyone. The staff is generally polite and service is quick, making it a convenient spot for a quick meal. The ambience is clean and comfortable, perfect for hanging out with friends or family. Overall, Burger King delivers consistent quality, good taste, and value for money.
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No refund so many bugs
This app has so many bugs and issues. Recently, I ordered a burger meal, and after a while, it showed that my order was delivered — but I never received it. I emailed the Burger King team, but got no proper response, just an automated reply saying they would look into it. It’s been over a month now, and still no follow-up or refund. Really disappointing experience.
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Worst service ever
I ordered food from the app after waiting for 45 minutes i called the outlet of belapur they told me that delivery person is not available the worst part is it was prepaid so my money got stuck i literally request that guy to tell me is there any chance that if i’ll wait for more 15-20 will i get the food he said no, and in the middle pf the night if they can’t deliver the food why the hell they show that it’s open, lastly my money is stuck didn’t got my refund the employee was so rude they don’t know how to talk with the customers never go on there outlet everytime you’ll go you’ll find its dirty although seawoods one is good but belapur its pathetic you should never download this app its just waste of time waste of money
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Response from developer
Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
Smoothie
I think the smoothies are costly according to the taste.
Response from developer
Hi, thank you for rating us. Please drop an email at customercare@burgerking.in and we'll surely look into it.
worst app, slow, creates redundant orders, No Customer Support
Who the hell rated this app as 4.8 stars
For the past 2 yrs your app has been stuck with same Glitch which was promised last time it will be resolved after i mailed my issue to you, but just for others to know, No action was taken.
Similar issues which even other users are reporting was faced once again by me.
1. App is slow, menu generation takes time,stucks on graphics on payment gateway after pyment deduction. When closed the app and reopened , created redundant orders.
2. Restaurant has no clue of the order that is being talked about , says they cannot trace the order thru order number.
3. Two porters were booked , 1st one took the order , whose tracking details were not showing , 2nd one calling me whose details were sent to me saying restaurant denying any such order. Had to intervene as a mediater to understand who took the order, lot of followup calls to finally realize another porter (number unknwon) took my order. While 2nd porter asking for OTP to finish the order as he wanted to pickup another order., while i was still waiting for 1st porter to deliver it.
4. If tou create a ticket in feedback, then tou jump into action but in a negative way and proactively close it without any resolution.
Nutshell : ur Service is a mess, no customer care available to resolve the issue in real time, as a customer had to do entire chasing and resolved the issue while restaurant brushed off their shoulders saying they hav handed it over to someone who showed my details on his phone(while indint know who he was as dint hav his details)
For the past 2 yrs your app has been stuck with same Glitch which was promised last time it will be resolved after i mailed my issue to you, but just for others to know, No action was taken.
Similar issues which even other users are reporting was faced once again by me.
1. App is slow, menu generation takes time,stucks on graphics on payment gateway after pyment deduction. When closed the app and reopened , created redundant orders.
2. Restaurant has no clue of the order that is being talked about , says they cannot trace the order thru order number.
3. Two porters were booked , 1st one took the order , whose tracking details were not showing , 2nd one calling me whose details were sent to me saying restaurant denying any such order. Had to intervene as a mediater to understand who took the order, lot of followup calls to finally realize another porter (number unknwon) took my order. While 2nd porter asking for OTP to finish the order as he wanted to pickup another order., while i was still waiting for 1st porter to deliver it.
4. If tou create a ticket in feedback, then tou jump into action but in a negative way and proactively close it without any resolution.
Nutshell : ur Service is a mess, no customer care available to resolve the issue in real time, as a customer had to do entire chasing and resolved the issue while restaurant brushed off their shoulders saying they hav handed it over to someone who showed my details on his phone(while indint know who he was as dint hav his details)
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Response from developer
Hi, we never intend to provide such an experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance.
