Good food but costly little bit
Food is very tasty and delivered in time but little bit costly although it was very good love the food of eat sure
Customer care is flawless
Kushal had a very good convo with the problem I had and he was super helpful really loved the way he handled the situation
Scam
They cancelled my order by themselves and also didn’t refund
R
Shwetali’s response was very quick and helpful
Positive Resolution Experience with EatSure Customer Support – Kartiki’s Assistance
After raising my concern regarding the delayed order, I contacted EatSure customer care. My call was attended by a support executive named Kartiki. I explained the entire situation to her in detail, and she handled the issue very calmly and professionally.
She sincerely apologized for the inconvenience and immediately took responsibility to resolve the matter. Kartiki offered a proper solution by informing me that I would receive a full refund for the order, and additionally, as a goodwill gesture, I would also be provided a free order for the next day along with a complimentary dessert.
I truly appreciate Kartiki’s helpful and polite nature. She guided me properly throughout the conversation and ensured that all my concerns were addressed. Speaking with her completely changed my frustration regarding the order issue, as she handled everything in a very understanding and supportive manner.
Overall, I had a very positive experience with Kartiki. Her professionalism, patience, and customer-friendly attitude made a big difference, and I genuinely felt satisfied after the conversation. She is a valuable support executive, and I appreciate her assistance in resolving my issue so effectively.
She sincerely apologized for the inconvenience and immediately took responsibility to resolve the matter. Kartiki offered a proper solution by informing me that I would receive a full refund for the order, and additionally, as a goodwill gesture, I would also be provided a free order for the next day along with a complimentary dessert.
I truly appreciate Kartiki’s helpful and polite nature. She guided me properly throughout the conversation and ensured that all my concerns were addressed. Speaking with her completely changed my frustration regarding the order issue, as she handled everything in a very understanding and supportive manner.
Overall, I had a very positive experience with Kartiki. Her professionalism, patience, and customer-friendly attitude made a big difference, and I genuinely felt satisfied after the conversation. She is a valuable support executive, and I appreciate her assistance in resolving my issue so effectively.
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Zero star for eatsure and fassoos
The EATSURE delivery service you are providing is okay as the option to call the delivery person is not selecting I was unable to track my order for so long. I used help option to chat with your support team but only receiving msgs from you there Wa’s no option to write my msg I receive my order 2hrs later. Very bad experience that laccha paratha is over cooked burnt too oily .stuffing quality used paneer onion tomato very poor. The melted cheese found at the bottom only. I am worried for my kids. Hoping it won’t harm them as I throw the four wraps before half it finished. If anything happened to my kids i won’t let you go and will take serious legal action against you eatsure and the fassoos.
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Great app
It’s a wonderful app!!
Terrible Application
I wish there were other competitors, so they could really step their game up.
The kitchen in Mohali, is unprofessional. The food is terrible, their signature wraps are sometimes thinner than their classic wraps, toppings on pizza non-existent, terrible delivery partners, and an even more terrible customer support which makes it impossible to connect to a real human.
Tried another kitchen in Ahmedabad, turns out it is even worse. They do not have in-house delivery partners, and they use third party services, and they have a fault in their API calls where the delivery location is marked incorrectly. As a result, delivery partners run away with the food without making delivery, while you wait for a full hour for no food to arrive.
The kitchen in Mohali, is unprofessional. The food is terrible, their signature wraps are sometimes thinner than their classic wraps, toppings on pizza non-existent, terrible delivery partners, and an even more terrible customer support which makes it impossible to connect to a real human.
Tried another kitchen in Ahmedabad, turns out it is even worse. They do not have in-house delivery partners, and they use third party services, and they have a fault in their API calls where the delivery location is marked incorrectly. As a result, delivery partners run away with the food without making delivery, while you wait for a full hour for no food to arrive.
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Excellent service
I had stuck in an offer issue once with EatSure and Mr. Subodh helped me a lot through the problem. He helped me with a replacement very quickly.
Incomplete order
I had a very disappointing experience with this food delivery service. My order arrived incomplete, with items missing, and the most frustrating part was the complete lack of customer support.
There is no easy way to speak to a real person, and the chat support is absolutely pathetic. It keeps taking you through repetitive automated responses without actually resolving the issue or providing an option to report missing items effectively. It feels like there’s no accountability once the order is delivered.
Paying for food that never arrives and then having no proper channel to get it resolved is unacceptable. Customer service should be there to help when things go wrong, but this experience was incredibly frustrating. I hope they improve their support system and make it easier for customers to report and resolve issues.
There is no easy way to speak to a real person, and the chat support is absolutely pathetic. It keeps taking you through repetitive automated responses without actually resolving the issue or providing an option to report missing items effectively. It feels like there’s no accountability once the order is delivered.
Paying for food that never arrives and then having no proper channel to get it resolved is unacceptable. Customer service should be there to help when things go wrong, but this experience was incredibly frustrating. I hope they improve their support system and make it easier for customers to report and resolve issues.
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Pallavi B
Delivery partners often don’t deliver the order while the app shows they have. During one such instance I had to contact the customer service, the person on the other end was taking 15-20 minutes between each reply and did not help other than “rly sorry for the inconvenience”. However on contacting the customer service again I was put in touch with Pallavi B who was not only sweet but also quick to react, she ensured I received my order and added smthn extra to it to compensate, her service was amazing.
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Excellent Platform
I had an excellent experience with EatSure. The app is smooth, reliable, and the food quality and packaging standards are consistently impressive. Compared to other food delivery platforms, EatSure stands out because of its better customer service, quality control, and overall user experience.
A special appreciation for Ms. Mamta from the customer support team. She was extremely polite, professional, patient, and genuinely helpful in resolving my concern. It’s rare to come across customer support executives who handle customers with such empathy and efficiency.
Great food, great service, and an outstanding support team. EatSure has definitely earned my trust and, in my experience, offers a much better overall experience than many other food delivery apps. Highly recommended!
A special appreciation for Ms. Mamta from the customer support team. She was extremely polite, professional, patient, and genuinely helpful in resolving my concern. It’s rare to come across customer support executives who handle customers with such empathy and efficiency.
Great food, great service, and an outstanding support team. EatSure has definitely earned my trust and, in my experience, offers a much better overall experience than many other food delivery apps. Highly recommended!
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Guest handling
This was my first time ordering, and I accidentally ordered only one item during a Buy 1 Get 1 offer. I later realized that I should have added two items to receive the complimentary one. The mistake was completely on my end.
I contacted customer care, and Mr. Kuldip was incredibly kind, patient, and understanding. He immediately resolved my issue, manually placed the complimentary order for me, and even surprised me with a complimentary lava cake.
His excellent customer service truly made my day. I’m very happy with my experience and sincerely thank Mr. Kuldip for going above and beyond to help me. He is a great asset to the team!
I contacted customer care, and Mr. Kuldip was incredibly kind, patient, and understanding. He immediately resolved my issue, manually placed the complimentary order for me, and even surprised me with a complimentary lava cake.
His excellent customer service truly made my day. I’m very happy with my experience and sincerely thank Mr. Kuldip for going above and beyond to help me. He is a great asset to the team!
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Order Cancelled, Refund Still Not Received
Very disappointing experience with EatSure. I placed an order around 9 PM and it was cancelled after about an hour. The app shows that the refund has been processed, but I have still not received the money in my account. As a customer, this is extremely frustrating because my money has been stuck with no clear resolution.
The cancellation itself was inconvenient, but the bigger issue is the delay in receiving the refund. Customer support and communication could be much better. Based on my experience, I found the service unreliable and stressful to use.
I personally had a much smoother experience with other food delivery apps. I hope EatSure improves its order management and refund process so that customers do not have to face similar issues in the future.
The cancellation itself was inconvenient, but the bigger issue is the delay in receiving the refund. Customer support and communication could be much better. Based on my experience, I found the service unreliable and stressful to use.
I personally had a much smoother experience with other food delivery apps. I hope EatSure improves its order management and refund process so that customers do not have to face similar issues in the future.
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Good
Good
Partial delivery
I have ordered Pizza under ‘Buy one get one’ scheme but only one pizza has been delivered. I am instructed by the automated help desk to comment this in Help &Support app., which is not opening. Please do needful.
The Biriyani life 🤢
This aap is scammer …
Quick response & solution!
Encountered an issue with a wrong delivered food. Dropped a message to the brand. Vivek’s response was very quick. He contacted me right away to help resolve the issue. I am very happy with the service. Hope the kitchen gets the feedback for better service in the future.
Bad experience
Taking too long to deliver the order literally waiting for 2 long hours for just a burger there is no option for quick delivery also contact support is not well accountable
Excellent customer service
Really impressed with Bhakti’s assistance with my order. Very swift and sweet.
