Good
Response from developer
Hey Kumar, so glad to hear you had a good experience with EatSure Food Delivery! If there is ever anything we can do to make it even better, feel free to reach out and we are always happy to help.
The Biriyani life 🤢
Response from developer
Hi, we are sorry to hear that your Biryani experience left you feeling this way, and we completely understand your frustration. Maintaining high food quality and hygiene is something we take very seriously, and your experience matters deeply to us. We would love to look into this for you. Please share your Order ID and a brief description of the issue with us at support@eatsure.com so our team can investigate and make things right.
Bad experience
Response from developer
Hi Abhijeet, we are truly sorry to hear about your experience. Waiting two hours for a delivery is far too long, and we completely understand how frustrating that must have been. We also hear your feedback about the lack of a quick delivery option and will pass that along to our product team. We want to look into your delay right away, and since our support team did not meet your expectations either, please email your order details and contact number to support@eatsure.com so we can make this right for you.
bad food quality
from past two times ive ordered wendys and burgers were extremely cold as if they were never heated, this time i raised a complain as it was the only meal i was ever having and it deeply upset me, how does food so cold (buns cold cheese still same as refrigerated, cabbage tomatoes everything cold even tho food was delivered around 15 minutes no away it could get cold anyways i wasnt expecting scorching hot food i just wanted decent heated food for my money's worth)
i talked to Shwenali this time and she was quite helpful to offer replacement and understood the whole situation
but the order I got was again cold, im writing this review just cause Shwenali was extremely cooperative and ill be deleting the app.
Response from developer
Hi Abhigna, we truly appreciate your loyalty over three years and we are glad Shwenali could be cooperative and understanding during this situation. However, we are deeply sorry that the food quality fell short, especially receiving cold food twice is unacceptable and we understand how upsetting this must have been. We maintain strict standards for quality and hygiene, so please share your Order ID and a brief description at support@eatsure.com so we can make this right for you.
bad food quality
from past two times ive ordered wendys and burgers were extremely cold as if they were never heated, this time i raised a complain as it was the only meal i was ever having and it deeply upset me, how does food so cold (buns cold cheese still same as refrigerated, cabbage tomatoes everything cold even tho food was delivered around 15 minutes no away it could get cold anyways i wasnt expecting scorching hot food i just wanted decent heated food for my money's worth)
i talked to Shwenali this time and she was quite helpful to offer replacement and understood the whole situation
but the order I got was again cold, im writing this review just cause Shwenali was extremely cooperative and ill be deleting the app.
Response from developer
Hey Abhigna, we truly understand how frustrating and disheartening this experience must have been, especially as a college student counting on a warm, satisfying meal. We are sorry that the food quality fell short not once but twice, and we completely hear your concerns. We maintain strict standards for quality and hygiene, so please share your Order ID and a brief description at support@eatsure.com so we can investigate this. We are glad Shwenali was able to support you, and we hope you will give us a chance to make this right.
Worst Service ever
Response from developer
Hello Amaan, we are deeply sorry to hear about your experience. We understand how frustrating it must have been to wait hours for your order while hungry, only to receive no help from our support team. We want to look into this right away and make sure this is addressed properly. Please send your order details and contact number to support@eatsure.com so our team can investigate and assist you immediately.
Its a fraud app
Response from developer
Hello, we are really sorry to hear about your experience with the missing cake and the conflicting responses from our support team. We understand how frustrating it must have been to be told two different things, and we sincerely regret that you felt unheard. This is not the experience we want for our customers. We take concerns like yours seriously and want to make this right. Please email your order and contact details to support@eatsure.com so we can look into both the missing item and the support interaction and work toward a proper resolution for you.
APP ACTIVITY
The Support -
The have got the worse support option compared to any other food delivery option, the AI chat bot is literally not working, even if the order is cancelled the bot still says your order is preparing and will reach soon. And whatever to tell me or ask it is going to reply the same every time. There is no option to have a word with an actual person, if they cancel your order there is no reason for that as well and no support after that.
Live order updates -
The live tracking of order is not working at all, it’s better if don’t even share it, the time shows 1 minute, while the delivery executive is still at the restaurant. Also the notifications you get that your order is abour to reach, good news! Your order is here are not even based on real time tracking, i got those notifications when the food was being prepared. Not sure how the automations are working or are they even working??
I would say they really need to work on the application part, because that is the first customer experience before customer even gets the food.
Response from developer
Hi, thank you for your honest feedback and for acknowledging the offers and food quality. We sincerely apologize for the app crashes, lagging, and the live tracking issues you experienced. Tracking issues are frustrating, and we want to help, so please share your Order ID, phone model, and OS version with us at support@eatsure.com. We also regret the order cancellation without a clear reason and the unhelpful support experience, please email your order and contact details to support@eatsure.com so we can resolve this for you quickly.
Very good
Response from developer
Hey Abhijot, glad you had a great experience with us! Hearing that the food was nice and tasty absolutely makes our day. We work hard to bring you delicious meals through food delivery you can count on, so your feedback is really appreciated. With our Food Court on an App, there's always something new and yummy waiting for you. Hope to keep satisfying your taste buds!
worst customer support
Response from developer
Hey, we are truly sorry to hear about your experience. A delayed delivery, missing item, cold food, and an unhelpful support interaction is a lot to deal with, and we understand how frustrating this must have been, especially when you were on a time crunch. We take concerns like yours seriously and want to make this right. Please email your order details and contact number to support@eatsure.com so our team can look into the delay, the missing piri piri mix, the portion concern, and the refund handling all at once.
Worst experience for multiple times! Do not order or download
Response from developer
Hey Saransh, we are really sorry to hear about the repeated order cancellations and the frustration this has caused you. We completely understand how upsetting it is to have your payment held up and your order cancelled after a rider is already assigned, especially during regular hours. We strive to deliver the best experience and we regret that we have fallen short for you more than once. We would genuinely like to look into this for you, so please write to us at support@eatsure.com with your order ID and contact details so we can investigate and make things right.
Rate
Response from developer
Hello Ragnar, love hearing that you enjoyed the wrap! Great taste is exactly what food delivery should be about, and we're so glad it hit the spot. Whether you're ordering from one place or exploring multiple restaurants in one go, we want every bite to feel worth it. Cravings Satisfied! Thanks for the 5 stars and for taking the time to share your experience.
The UI really needs to be worked on!
Good deals but poor customer support
One of the best!!
Very Poor Support
Very nice
Response from developer
Hi Chaithhhh, thank you so much for the lovely feedback! 😊 We're thrilled you're enjoying our Food Delivery experience. It's always great to hear from happy users like you. EatSure truly is a Food Court on an App!
I’m not satisfied with the service!
Response from developer
Hi Aryan! That is certainly not the experience we intend for our customers, and we do apologize for any inconvenience. Kindly share your Order ID and contact number at support@eatsure.com so that we can fix this for you.
Good app
Response from developer
Hi Parv, thanks a ton for the kind words! 😊 We're so glad you're enjoying our Food Delivery experience. Cravings Satisfied is what we aim for every time you order with us!
Terrible Food and rude delivery partner
Response from developer
Hi Audrey, We understand how disappointing it must be to receive cold food twice in a row. We take food quality and hygiene very seriously. Please send an email to support@eatsure.com with subject as "Bad Food Quality" and let us know your order id and contact number with detailed issue to help us improve. Your feedback helps us ensure better experiences for all our customers.
