Horrible customer service
I’m a disabled vet and my mortgage loan agent told me that I was “lucky” to have even “gotten this far.” Yeah, screw CMG Loans. It took them a week to do what another company did in 45 mins.
Rude!!!!!
Me and my husband is trying to get a house and we download this app to get so help I received a call from him and he was very rude and unprofessional asking questions that he did need to ask and basically telling us that it doesn’t work that way when we answered the unprofessional question and that we would have no chance on getting a house I would give this 0 stars if I could because he didn’t even deserve 1 star
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Overall good app but...
Overall good app but is laggy. There also needs an update to the additional income fields. The employment income field clearly states to add in GROSS income, while the additional income simply states to add monthly income. Both fields should be exactly the same as now will have to explain to lender that those monthly incomes fields are my NET income numbers.
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Useless - May even be scam
Can’t login, wants all my information though. Wouldn’t be surprised if this was actually a scam trying to steal your information.
No Mobile Web - Redirects to App that doesn’t work
One star because the app throws an error no matter what I try to login.
Automatic redirect on Chrome or Safari and can’t continue filling out application unless I download the app. The App just says call support.
Is your app down right now?
Automatic redirect on Chrome or Safari and can’t continue filling out application unless I download the app. The App just says call support.
Is your app down right now?
Garbage
Tells me bad email or password when logging in, but I go to website and it works fine.
No Mgmt of Existing Loan
My loan was transferred to CMG. Unlike every other lender app I have used (PENNYMAC, Mr. Cooper, MyFairwayServices, and Cornerstone), I cannot use the CMG app to manage the existing loan or make payments on it. Worthless app for my purposes.
Disappointed
Make an app that actually lets you manage your loan after it closes!!
Johnson’s
CMG was wonderful to work with! Scott is amazing we’ve now utilized his services for 3 separate closings personally and have referred him to friends that also closed with him. He’s our forever mtg broker.
Drains battery for no reason
Had to uninstall
Customer Service Program Needs Improvement
Short version: you can’t set up payments in the mobile app. The mobile app can be deleted after closing on your home, as the web portal is the only way to make payments,
Long version:
I’m not set up on autopay.
My app does not reflect my current loan.
I called to fix both of those things.
For autopay, if you’re overdue, you need to make the current payment manually, let that process, then you should be able to set it up online later. Not an issue.
For an app that doesn’t reflect your current loan, they need to improve the process.
I called 888-262-0450 (number for autopay help), and they forwarded me to the app guy. I didn’t catch the number.
The app guy almost immediately dismissively said he wasn’t the right person to help.
He forwarded me to 888 341 3882.
This is an internal employee Helpdesk, so he also couldn’t do anything for me.
He forwarded me to an customer care line by extension number 835699.
Eventually, the call just disconnected while waiting for a response.
40+ minutes into this endeavor.
I recalled the original number 888-262-0450 to follow the steps again and record the first forwarding number.
The Helpdesk rep wanted to forward me to 888 262 0450. Obviously this wasn’t right. I restated the need, and she forwarded me to 609 659 1513, the web and apps helpline.
After answering, I realized the right question to ask. Can I pay my loan through the CMG financial app? NO. It’s a worthless app after they’ve already secured your loan. That is frustrating, because they don’t make that clear.
All in all, over an hour wasted. VERY disappointing customer service. Repeatedly asked for confirmation of who I was at every stage. Repeatedly didn’t get forwarded to the right person. Employees didn’t seem to understand that the app wasn’t where I could make payments, because nobody mentioned this.
Long version:
I’m not set up on autopay.
My app does not reflect my current loan.
I called to fix both of those things.
For autopay, if you’re overdue, you need to make the current payment manually, let that process, then you should be able to set it up online later. Not an issue.
For an app that doesn’t reflect your current loan, they need to improve the process.
I called 888-262-0450 (number for autopay help), and they forwarded me to the app guy. I didn’t catch the number.
The app guy almost immediately dismissively said he wasn’t the right person to help.
He forwarded me to 888 341 3882.
This is an internal employee Helpdesk, so he also couldn’t do anything for me.
He forwarded me to an customer care line by extension number 835699.
Eventually, the call just disconnected while waiting for a response.
40+ minutes into this endeavor.
I recalled the original number 888-262-0450 to follow the steps again and record the first forwarding number.
The Helpdesk rep wanted to forward me to 888 262 0450. Obviously this wasn’t right. I restated the need, and she forwarded me to 609 659 1513, the web and apps helpline.
After answering, I realized the right question to ask. Can I pay my loan through the CMG financial app? NO. It’s a worthless app after they’ve already secured your loan. That is frustrating, because they don’t make that clear.
All in all, over an hour wasted. VERY disappointing customer service. Repeatedly asked for confirmation of who I was at every stage. Repeatedly didn’t get forwarded to the right person. Employees didn’t seem to understand that the app wasn’t where I could make payments, because nobody mentioned this.
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Useless
Local agent’s business card linked to this app. I downloaded it and used it to upload ALL of the necessary documents. Couple weeks later, the agent asked me for all the same docs. I told her they were uploaded to the app. She said that was a black hole—they don’t use it. Since then, the app has been delivering nonsensical notifications concerning the progress of our mortgage application. If you download it, make sure the agent is on board with it first.
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App is great!
This app made it so easy to apply and securely upload the required documents. There are a lot of bad review about not being able to access your current mortgage but that’s not what this app is for. It’s for applying, checking the status of your loan in process, and using the loan calculators!
Could be SOOOO much better
Please make an app that is functional & useful. How about after you’ve received the loan from CMG & moved in, link to the site so I can make a payment! There’s an idea!
So I can’t pay my mortgage?
Useless without being able to pay the mortgage. Who applies for a mortgage on an app? I only came to CMG because my mortgage was sold to them to manage, so far the online payment site feels like it’s out of 1999, and the app doesn’t even have the bare minimum functions of what the co Lang does, service existing mortgages. Lame.
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Confused?!
I applied for a home loan directly on their website and submitted all of the documents on the same day. Downloaded their app shortly after and after a few days I messaged my agent for any timing updates because I am new to this process. The next day she messaged back saying that she would have it done that day and I haven’t heard anything! It has been 2 weeks now! No communication and I decided to apply with this company because of their great customer service reviews. Is there something that I am missing?
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Loan application
I don’t understand this app!! I’m not looking for to get the another loan I need to uses easy East way to pay my payments
Don’t waste your time with them
The app is good but the people are not!
I applied to get a home loan and send everything they need, after a few weeks I never heard nothing from them, so I tried contacting them through the app, Text, email and calls, but they ignored me.
I applied to get a home loan and send everything they need, after a few weeks I never heard nothing from them, so I tried contacting them through the app, Text, email and calls, but they ignored me.
Response from developer
We are sorry to hear about your experience and any inconvenience this may have caused. We strive to provide the best possible experience for all of our clients. If you’d like us to follow up with your specific situation, please let us know what’s going on by calling 1-866-659-8989 or emailing servicing@cmgfi.com. Thank you!
Existing Loan
Terrible app!! Get with the program already! I can’t manage current loan and all you want me to do is buy another one! Please sell my loan to a company who isn’t clueless.
Response from developer
We are sorry to hear about your experience and wanted to clarify that the CMG Home App is a home search and mortgage application app, not a mortgage management app. At this time the app is only designed to help you find your perfect home and make it easy to apply for a mortgage, there are no payment or mortgage maintenance features available. We will take your feedback into consideration as we continually update our app to provide the highest level of service and functionality.
Can’t Manage Existing Mortgage
I loved my home purchase experience with CMG as my lender, but this app doesn’t allow you to mange your mortgage once you’ve closed on your house. No ability to see your payoff balance, view your escrow activity/payments, and no way to track mortgage payments. Please update this app so I have the ability to manage my mortgage from my phone!
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Response from developer
We are sorry to hear about your experience and wanted to clarify that the CMG Home App is a home search and mortgage application app, not a mortgage management app. At this time the app is only designed to help you find your perfect home and make it easy to apply for a mortgage, there are no payment or mortgage maintenance features available. We will take your feedback into consideration as we continually update our app to provide the highest level of service and functionality. Thank you!
