Useless app
I am from out of state, taking a Greyhound bus to NYPA. From there a Suburban Transit (Coach USA), bus to my destination. Again, the application is useless.
Horrible management
They are being canceling trips so often lately and the worst part is that they don’t even bother to let us know trough the app so we don’t have to be waiting so much for them to show up. Plus that add the bad behavior the drivers have, always arguing with the costumers over nothing and also with other cars. I’m always 15 to 20 minutes before the bus time schedule so that’s not the problem at all!
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Fake app that wasn’t designed to work
This appears to be a decoy app and not for buying tickets. Myself and a friend have both tried every possible credit card, address, WiFi vs cellular, etc on multiple occasions and never been able to get a single ticket from this piece of junk. I think it’s a decoy so people will not go to the window and then miss their bus when the app doesn’t work, because coach usa hates you.
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Poor app
Unable to buy tickets. Unable to save credit card information. Automatically log you out from time to time and you will need to remember your password as there is no way to have the login credentials remembered on the phone. Very poor app.
App bites
This app is primitive. Used to work ok for four years, they have done something wrong to it and it no longer saves credit cards. Barely credible as an offering in any App Store.
Account creation doesn’t work
No verification code is sent to email (including junk folder). Customer support is non-existent.
STUPIDEST APP EVER
It won’t let you buy a ticket with an already saved payment. So you have to delete ur card and add it all over again and your billing address as well and don’t even think about saving it again because it WONT WORK and you have to do it all over again. Terrible app overall. 0 stars if I could
App sucks
Since the new update the app sucks. I have to enter my credit card every time I make a purchase. It used to be so easy to use.
Payment
My saved payment options doesn’t work. I need to input all the info from scratch every time I make a purchase. You need to do this issue
Constant logouts
The app logouts way too frequently and doesn’t account that most of bus terminals have very poor signal. No Apple Pay. Please improve!
Nobody at this company cares
I have tried unsuccessfully for the past two years to add a credit card to my account. The app continues to say, unavailable at this time. Every time I want to buy a ticket I have to put all the credit card information, billing address, etc. in again and again. 60% of the time, the app glitches and I can’t check the bus times. The app is embarrassingly antiquated. For the amount of customers they serve, you think they would spend some money on development.
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Mostly reliable
Very poorly designed and not user friendly. Had many issues when purchasing tickets. For a while we couldn’t add tickets to the wallet app on iPhone. They resolved that. Now we can’t add our payment method to save on our account so we have to constantly enter it in when we buy weekly bus tickets. Very frustrating to say the least. I’ve had to create a second account because the first account was marked as fraud for some inexplicable reason which was never told to me. And there’s no options to show you all the various routes, just a trip planner. Back in the day there were printed schedules of all the departure times and routes. I miss that. Bring that back!
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Extremely slow and frustrating
The app used to be pretty efficient until 2024. Not sure what update they had in 2025, retrieving a ticket is painstakingly slow.
scam
these people are never actually on time, sometimes don't even show up at all and don't even leave any warning. if you buy a 10pass trying to save money just know it expires in a month and you get no refund for whatever you didnt use. can't believe this bus company exists and operates this way
The essence of MVP
🤦♂️🤦♂️🤦♂️ Fire your developers!!!
Terrible service
I don’t often take time out of my day to write reviews about poor service but this bus ride was unlike any other I’d taken. Coach provided zero updates on the arrival of my bus after it was over 30minutes late. I wasn’t sure when I should make the assumption that my bus was not arriving but decided to stick it out. I can understand external factors like traffic influencing arrival time but at least be considerate enough to provide an updated arrival time.
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For years
For many years I have used your app to purchase my tickets and for the last 3 plus months your app stopped working to complete my purchase. I don’t know who you was in charge of the app maintenance but you seriously are messing up. Fix this now.
Borderline useless
Non-existent status updates. Buses don’t show up with zero notice. No way to access detailed bus route info which is available on the Coach USA website. Just use the website and delete this junk.
Better than expected!
Poor reviews on average. I felt the app was easy to use overall. I am pleased
Late
Bus schedule never accurate never on time always almost an hour late
