Everyone responsible for the app should be embarrassed
Possibly the worst thing about losing your job is being exposed to this app.
Worst company on earth
Wex is such a horrible company with a horrible user interface. They don’t care to invest anything into making their products user friendly. They intentionally make this difficult so that it’s not easy to cancel the auto billing once you start. It’s slow and feels like the equivalent of using dialup. Unfortunately since they deal with the most vulnerable populations so they get away with this. I beg of companies to stop using wex to handle the benefit management for cobra.
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The worst app and website I have ever dealt with.
The problems started right at the registration stage: I entered all my information, but nothing happened. I never received any confirmation email. After that, I couldn't log into my account at all. I tried to reset my password — it didn't work. I tried to recover my username - also didn't work.
At this point, nothing functions properly, and there is no clear way to move forward.
The situation feels completely hopeless because the system simply does not allow you to do anything. This is an unacceptable user experience for something as important as insurance access.
At this point, nothing functions properly, and there is no clear way to move forward.
The situation feels completely hopeless because the system simply does not allow you to do anything. This is an unacceptable user experience for something as important as insurance access.
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Charge $20 convenience fee for each payment and the maximum payment allowed is one month premium.
The available payment option description is poorly drafted. And there are only two ways to avoid convenience fee;
1. Mail-in check or
2. Use “ACH” auto recurring payments. In which you need a Bank checking account.
If pay with credit card, you will be charged additional $20 for each month premium. And you are not allowed to pay multiple months premium at once.
1. Mail-in check or
2. Use “ACH” auto recurring payments. In which you need a Bank checking account.
If pay with credit card, you will be charged additional $20 for each month premium. And you are not allowed to pay multiple months premium at once.
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$20 to make a payment
Way to kick everyone while their down. Why do I have to login every single time I open the app? Could you put any effort into making this usable for people who just had their life upended?
SCAM
I want to personally thank COBRA/WEX for charging me a $20 “convenience” fee in order to pay for my insurance after I lost my job. HOW CAN THIS BE LEGAL. EVEN SETTING UP REOCCURING PAYMENTS CHARGES ME $20.
I took a look and the card number is sent untokenized. Having worked in payments, I'm pretty sure this is a PCI violation. Also they are charging, not for card processing (which, to be fair, is expensive) but also for ACH online. This costs them nothing.
SHAME ON THESE HORRIBLE COMPANIES THAT PREY ON THE VULNERABLE. Long live Mario and Luigi.
I took a look and the card number is sent untokenized. Having worked in payments, I'm pretty sure this is a PCI violation. Also they are charging, not for card processing (which, to be fair, is expensive) but also for ACH online. This costs them nothing.
SHAME ON THESE HORRIBLE COMPANIES THAT PREY ON THE VULNERABLE. Long live Mario and Luigi.
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Awful awful awful
$20 transaction fees! Per online payment!! In what world does it make sense for a company to charge customers for the ability to pay online but not for mailing in a physical check? It is not possible that the mailed check option is less expensive for the company. This company is so terrible, it’s embarrassing.
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App is a piece of
I chose to accept the “strong” password but it never works. I’ve tried several times to login without success. I’m forced to contact customer service for assistance.
Unable to log in
Had not had any issues with the app until yesterday. Suddenly i was logged out and have been unable to log back in on the app since. I did manage to finally get access via the website, but only after it forcing me to change my password from the one I had been using previously. Have stopped paying online due to the additional $20 fee that is charged doing so. Have checks from an address 12 yrs ago i found and have begun mailing in my payment to save myself the $20. It's very difficult to reach a live person by phone who can help you. Like my prior employer, Wex is in it for only the money, not the customer.
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Don’t trust this app
Payments do not go through reliably, even though they are automated. Miss a payment due to the app not working and your policy is cancelled until they decide to make an exception. This requires at least 2 hours on the phone and mild hysterics.
Password can’t be too long!
I spent weeks unable to login to this app and the website, only to find out my password was TOO long! I reset my password multiple times and used the auto password generator on my phone, I could never get logged in. I then created a simple password 9 characters long and I was able to login!
Does not work at all
Set user name and password and tried to login several times and always got a failure message. Reset my password and same situation. This app is worse than bad…garba. I’ll try calling tomorrow.
Can’t do anything
You can’t do anything on the app. It’s pretty useless since you have to use a browser to log in and do anything in your account.
Terrible company terrible app
The customer service is bad and unprofessional, unwilling to help. They made me pay the insurance that I didn’t receive benefits since they mailed the register package late February which my employer terminated it on 2/4. I didn’t get coverage at all in February, more crazy thing about it, the customer services staffs unwilling to help, gave roundabouts answers, kept repeating the same things over and wanted to hang up. If you have to buy their insurance you will have to pay whatever the month that they set first month despite you have benefits or not, and plus $20 convenient fees each month if you want to pay online. Plus, wait for 15 days for processing. Which means you have to pay first two months insurance fees for half month benefits. This is the worse company and app ! If there is negative rating should be taken instead of 1 star, this company doesn’t deserve a positive rating, not even one star.
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Payment
I was to have my payment made automatically. Found out on 4th of the month. So went online & made payment, no problem.
My Medical Insurance is stating EXPIRED & I’m getting online statements for bills!!
Can’t log into App! States no internet connection, yet any other app works just fine! Frustrating!!
My Medical Insurance is stating EXPIRED & I’m getting online statements for bills!!
Can’t log into App! States no internet connection, yet any other app works just fine! Frustrating!!
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Nonfunctional
Will not take a correct password from my Keychain. Keeps saying “No internet connection” when I am able to connect on every single other application.
Incompetent
This easy to use mobile app fails at every turn. You cannot make elections on the app or on the website. You MUST mail the paper form to Wex. If you call about not being able to use the app or website, they will open a ticket and get back with you in 2-3 days.
The service agent will be friendly, but is of little use, unfortunately.
Technology passed Wex by many years ago. The app and website do very little to help you and is certainly not user friendly or efficient.
With healthcare coverage a major issue with consumers, it is disappointing to see the system and the companies in the system put up obstacles to interfere with access to a basic necessity all the while promoting the system and profiting from such a poor system.
It is frightening to know that my healthcare is put into the hands of inadequate technology.
The service agent will be friendly, but is of little use, unfortunately.
Technology passed Wex by many years ago. The app and website do very little to help you and is certainly not user friendly or efficient.
With healthcare coverage a major issue with consumers, it is disappointing to see the system and the companies in the system put up obstacles to interfere with access to a basic necessity all the while promoting the system and profiting from such a poor system.
It is frightening to know that my healthcare is put into the hands of inadequate technology.
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Scammers
My dental insurance is $29/month. They want me to pay them an extra $20 every time I make an online payment for a "convenience fee ". How ridiculous.
Wex might be the last worst company
It’s 1995 over at Wex. Truly the worst experience of any company I’ve come across in at least a decade.
There needs to be an award category just for Wex. There are simply no words.
As a corporate design officer, I’d have no idea where to start with this company other than the end of it.
There needs to be an award category just for Wex. There are simply no words.
As a corporate design officer, I’d have no idea where to start with this company other than the end of it.
Doesn’t work
The app doesn’t register that you’ve picked your elections, so it says you can’t proceed until you need at least one…. But you already have, and it just won’t work. Completely useless.
