Everyone responsible for the app should be embarrassed
Possibly the worst thing about losing your job is being exposed to this app.
Worst company on earth
Wex is such a horrible company with a horrible user interface. They don’t care to invest anything into making their products user friendly. They intentionally make this difficult so that it’s not easy to cancel the auto billing once you start. It’s slow and feels like the equivalent of using dialup. Unfortunately since they deal with the most vulnerable populations so they get away with this. I beg of companies to stop using wex to handle the benefit management for cobra.
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The worst app and website I have ever dealt with.
The problems started right at the registration stage: I entered all my information, but nothing happened. I never received any confirmation email. After that, I couldn't log into my account at all. I tried to reset my password — it didn't work. I tried to recover my username - also didn't work.
At this point, nothing functions properly, and there is no clear way to move forward.
The situation feels completely hopeless because the system simply does not allow you to do anything. This is an unacceptable user experience for something as important as insurance access.
At this point, nothing functions properly, and there is no clear way to move forward.
The situation feels completely hopeless because the system simply does not allow you to do anything. This is an unacceptable user experience for something as important as insurance access.
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Charge $20 convenience fee for each payment and the maximum payment allowed is one month premium.
The available payment option description is poorly drafted. And there are only two ways to avoid convenience fee;
1. Mail-in check or
2. Use “ACH” auto recurring payments. In which you need a Bank checking account.
If pay with credit card, you will be charged additional $20 for each month premium. And you are not allowed to pay multiple months premium at once.
1. Mail-in check or
2. Use “ACH” auto recurring payments. In which you need a Bank checking account.
If pay with credit card, you will be charged additional $20 for each month premium. And you are not allowed to pay multiple months premium at once.
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$20 to make a payment
Way to kick everyone while their down. Why do I have to login every single time I open the app? Could you put any effort into making this usable for people who just had their life upended?
