This comprehensive IT service management solution integrates ticketing, asset tracking, task scheduling, and monitoring. It offers a self-service portal, ITIL-aligned incident and change management, and robust asset inventory. The platform also includes monitoring capabilities for various systems and analytics for service delivery.
7.0.0
July 15, 2026
- Knowledge Base - Usability improvements - Vault - Added folder management capabilities - General - Introduced new AI actions - General - Various improvements and bug fixes
MoreCockpit ITSM is an all-in-one IT service management portal that integrates service desk ticketing, asset management, task scheduling, and monitoring. It aims to bridge the gap between IT services and end-users with a self-service portal and ITIL-designed processes.
Cockpit ITSM includes a Service Desk for incident declaration and a service catalog, Ticketing for ITIL processes like incident and change management, Asset Management for CMDB and inventory, Monitoring for various systems, Productivity tools, and Analytics for reporting.
Yes, Cockpit ITSM features a self-service portal as part of its Service Desk module. This allows end-users to declare incidents, access the knowledge base, and view service status.
Cockpit ITSM's Asset Management module supports CMDB for infrastructure (servers, network components) and office assets (workstations, phones). It also includes automated inventory, software, license, and contract management.
Cockpit ITSM can monitor hardware and networks via SNMP, as well as systems, databases, SAP solutions, cloud services, websites, and jobs. This provides a comprehensive view of your technology landscape.
Cockpit ITSM is available for iPhone and iPad. It can be deployed in a Private Cloud or On Premise.
The latest version of Cockpit ITSM is 6.6.0, last updated on May 5, 2026. This indicates a commitment to ongoing development and improvements.
No, Cockpit ITSM does not contain advertisements. It is a free application without any ad-supported elements.
