Cockpit ITSM vs SoftBCom Service Desk Mobile

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Cockpit IT Service Manager is available in a Private Cloud or On Premise. Service Desk: Bridge the gap between the IT service and the end-users - Self-service portal - Incident declaration - Service catalog - Knowledge base - Service status - Report publication Ticketing: An ITIL-designed solution for your IT department - Incident management - Problem management - Request management - Change management - Release management - Changelog publication - Project management - SLA / OLA Management - Approval process - Workflow automation - Synchronization service - Email to ticket Asset management: A powerful ITAM for your business - CMDB - Infrastructure (servers, network components, etc.) - CMDB - Office (workstations, phones, etc.) - Automated inventory - Software management - License management - Supplier management - Contract management - Data center plan Monitoring: A sentinel to watch your technology landscape - Hardware (SNMP) - Networks (SNMP) - Systems - Databases - SAP solutions - Cloud services - Web sites - Jobs Productivity: A toolbox to strengthen service delivery capabilities of your IT team - Task scheduling - Time tracking - Knowledge base - Electronic document management - Password vault - Logbook - Maintenance schedules Analytics: A data visualization and consolidation app, all in one place - Client satisfaction survey - Service status - Availability / SLA reports - Metrics (systems, networks, databases, SAP solutions) - Daily monitoring reports - Consolidated reports

Automated business processes of your company going mobile. All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files. – No-code – Drag and drop – Comments – Phone and address recognition – Offline mode – Push notifications – Geolocation One app for different user roles: MOBILE SOLUTION FOR DISTRIBUTED TEAMS Brings together all the colleagues within a business process: – Support experts working from out of the office – Engineers in the field – People in multi-office structures – Service teams Open requests can be processed and monitored from anywhere: – Prompt registration of new requests – Change of status, of the person in charge, etc. – Notification of any changes and activities – Context search – Receiving and updating of key information – Creating tasks within the request solution MOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERS A full-fledged leader’s workplace – Provides access to corporate info – Participation in multi-step approvals – Initiation and approval of applications and tasks – Comments on decisions – Monitoring – Performance control – Escalation MOBILE CLIENT FOR CUSTOMERS A supporting communication channel – Registration of new requests – Additional info from service divisions through comments – Access to knowledge base – Tracking of request processing progress – Confirmation and resumption of request processing – Feedback upon request completion