Cockpit ITSM vs iServe ITSM

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Cockpit IT Service Manager is available in a Private Cloud or On Premise. Service Desk: Bridge the gap between the IT service and the end-users - Self-service portal - Incident declaration - Service catalog - Knowledge base - Service status - Report publication Ticketing: An ITIL-designed solution for your IT department - Incident management - Problem management - Request management - Change management - Release management - Changelog publication - Project management - SLA / OLA Management - Approval process - Workflow automation - Synchronization service - Email to ticket Asset management: A powerful ITAM for your business - CMDB - Infrastructure (servers, network components, etc.) - CMDB - Office (workstations, phones, etc.) - Automated inventory - Software management - License management - Supplier management - Contract management - Data center plan Monitoring: A sentinel to watch your technology landscape - Hardware (SNMP) - Networks (SNMP) - Systems - Databases - SAP solutions - Cloud services - Web sites - Jobs Productivity: A toolbox to strengthen service delivery capabilities of your IT team - Task scheduling - Time tracking - Knowledge base - Electronic document management - Password vault - Logbook - Maintenance schedules Analytics: A data visualization and consolidation app, all in one place - Client satisfaction survey - Service status - Availability / SLA reports - Metrics (systems, networks, databases, SAP solutions) - Daily monitoring reports - Consolidated reports

iServe empowers end users with a convenient, intuitive mobile platform to manage their IT needs effortlessly. With quick ticket submission, users can raise service requests or report issues anytime, anywhere, minimizing workflow disruptions. The built-in self-service Knowledge Base offers instant access to helpful articles, guides, and solutions, enabling users to resolve common issues without waiting for support. Real-time status updates and notifications keep you informed on the progress of your requests, so you always know what’s happening and when to expect a resolution. Manage and view your assigned IT assets directly in the app for full visibility and control over your IT resources. Whether it’s logging a request, finding quick fixes, or tracking assets, iServe delivers a seamless, efficient, and user-friendly experience—right from your mobile device.