Misleading and Expensive - BE VERY CAREFUL
This is my personal experience using the Collect app:
I initially downloaded Collect because it advertised compatibility with Stripe Terminal. What I did not realize—and what I believe the app does a poor job of making clear—is that Collect is not required for Stripe Terminal payments. However, the way the app presents itself made me think it was required in order to process transactions.
Because of this misunderstanding, I used Collect to process about $65,000 in payments, only to later discover that the app charges an additional 1.2% fee on top of Stripe’s own processing fees. I didn’t realize this until after the fact, and the extra fees added up to $783 I hadn’t expected.
If Collect had been transparent about these extra charges—and about the fact that the app is optional for Stripe Terminal—I would never have used it.
This has been a very costly and frustrating experience for me, so I’m sharing this to help others avoid the same mistake.
My advice: DO NOT download this app unless you fully understand the extra fees you’ll be charged. You’ve been warned.
I initially downloaded Collect because it advertised compatibility with Stripe Terminal. What I did not realize—and what I believe the app does a poor job of making clear—is that Collect is not required for Stripe Terminal payments. However, the way the app presents itself made me think it was required in order to process transactions.
Because of this misunderstanding, I used Collect to process about $65,000 in payments, only to later discover that the app charges an additional 1.2% fee on top of Stripe’s own processing fees. I didn’t realize this until after the fact, and the extra fees added up to $783 I hadn’t expected.
If Collect had been transparent about these extra charges—and about the fact that the app is optional for Stripe Terminal—I would never have used it.
This has been a very costly and frustrating experience for me, so I’m sharing this to help others avoid the same mistake.
My advice: DO NOT download this app unless you fully understand the extra fees you’ll be charged. You’ve been warned.
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Fraudulent and criminal business. Be aware
After in use for a few days, Stripe decides to completely shut down my account without any explanation. They kept over $7000 to themselves. I did submit my appeal which proves my business is legit and active for over 2 years , even with their invasive request of past 6 months business bank statements, and they still denied me. They claim they are holding the money and will refund my clients in SEVEN DAYS. They play this game with the sellers so they can keep their money, use the money for investments and then refund a week later. Ridiculous and absurd. This company should be shut down and owners should be in jail.
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Pretty Good
It’s similar to square in many ways but it has it own unique personality. The fact that you can now accept payment through your phones own built in tap to pay is a well needed feature.
Minus 1 star because you have to dig to find the feature in the application. Instead of it being the first option available
Minus 1 star because you have to dig to find the feature in the application. Instead of it being the first option available
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Let me down again
Do not rely on it working without checking before every event that it doesn’t need to update or worse still demand you sign in to an account you don’t actually have
It just works
Other company's apps required fein numbers, ssns, blood samples, etc. Another app does unscheduled backend maintenance without notification.
This app just works.
This app just works.
