Notifications not working.
Notifications have all but gone. Since making the switch about a year ago this app is trash.
Online
Colony bank online banking is HORRIBLE!!
It’s Time To Switch
It’s extremely embarrassing when you shop or eat out and the sales or waitress says they don’t take Discover card, even if you tell them to run it as credit. Colony bank says call and we will get them to take Discover??? It doesn’t work that way because Discover charges fees to the recipient. My card is up for renewal in February and if we don’t get the new Visa card like the Colony credit card, we will be going to a different bank that doesn’t use Discover. It’s annoying and embarrassing.
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Leesburg,GA and Dawson,GA
Great staff and amazing support I get every time I go to either of this colony bank branch!!
Awesome customer help! It s our great pleasure to have account in colony bank!
Awesome customer help! It s our great pleasure to have account in colony bank!
Local presence
Having someone you know at a bank is invaluable these days, Colony fits the bill!
Bad Debit Cards
I really like the bank and the people who work there but I don’t like their debit cards they issue. It’s a Discover debit card and there are places that won’t take it. Please change your debit cards
Great people!
Everyone is so helpful and really cares. Community bank with big bank ability, products, and services.
App was better before the update. Transactions are way slower to show up
The app was better before the update
The
The
Best Bank!
Colony Bank is a great place to bank. They are very friendly and knowledgeable.
Terrible
Won’t give me access to bill pay and Zelle. If I use the transfer feature, it takes days and days for the money to show up in the other bank account. Often decides it doesn’t want to use face i.d. Chat support is unhelpful with bill pay/zelle; they tell me to disable pop up blocker. Which is disabled, but the feature still doesn’t work.
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Debit card
I will be happy when y’all change companies for the debit card. There are different businesses that I cannot pay with Discover. So I have to put on a credit card. This is not only inconvenient, it is embarrassing.
What has improved
I can’t access my account half the time. Transactions appear and disappear. Can’t access statements on the app. Appears someone sold Colony a bill of goods and customers are paying the price.
Update is terrible
The new update is terrible! I never get notifications as I once had. Yes, I enabled all the settings again. Balance does NOT update in real time! Seems like we’ve went 10 years back in technology but with a new look.
Help!
“Please refresh and accept disclosure to sign in to the app” I get kicked out of the app and this message pops up every now and again. Help!
Exceptional Service
The staff is very professional and friendly.
App is horrible now
Disclosure messages keeps popping up and you have to delete them re install to look at it . Really needs to fix this problem
TRASHH!!!
This new update is horrible!!! won’t let me sign in!! saying i have to create new password, tried taking that step and it won’t send the 6 digit code to my email to let me create the new password. the bank in town closes at 4pm which is way to early so i can’t even go by there to fix the problem bc i work til 6pm everyday!! i hate the update! finding a new bank asap
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Barbie Jamison
I have been using Colony Bank in Eastman Ga for years!! Wouldn’t change a thing!!
The customer service is beyond amazing!!
The customer service is beyond amazing!!
Update has locked me out of account
My app won’t even let me see my bank account balance bc it keeps saying refresh app and sign disclosure but it doesn’t let me get in to sign it. Waste of time and now I have to go to the bank and fix it which is the point of an app so I don’t have to go to the bank!!!
Like other app better
I like the other app better. Old one was easy to use in my opinion.
