Update frozen
App frozen after telling me to install an update..,can’t move screen even after reinstalling the app…
Worst app ever
I can no longer sign into the app. Just like everyone else says. It tells me y password is incorrect I change y password and it still will not let me sign in. Also no biometrics to sign in. Worthless app.
Worst User Experience Ever
This app is so barebones and barely does the minimal job it’s intended to do. I can’t even pay by debit card anymore because apparently there’s a “max amount of times” you’re able to pay by card. No Apple Pay. Everything important is gated by a terrible customer service number in which you will NOT be able to talk to a human. Everything about this is just shady.
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App issues
Everything was fine until about a month ago. The app stopped working. I have deleted & added it again and it still doesn’t work . Besides the app issues, everything else is great! Please fix the app issues.
Recurring Technical Problems
I have two cards with this company and only recently started having issues accessing my account through the app and website. Based on other reviews, this is clearly not an isolated problem.
I’ve completed every troubleshooting step customer service suggested, but nothing has resolved the issue. Instead of acknowledging the ongoing technical problems, I’ve been met with rude, dismissive representatives who seem to blame the customer.
I rely on the app and website to monitor transactions and make payments. If I can’t access my account, I’m forced to call customer service, which has only added to the frustration. I hope this issue is addressed for all affected customers.
I’ve completed every troubleshooting step customer service suggested, but nothing has resolved the issue. Instead of acknowledging the ongoing technical problems, I’ve been met with rude, dismissive representatives who seem to blame the customer.
I rely on the app and website to monitor transactions and make payments. If I can’t access my account, I’m forced to call customer service, which has only added to the frustration. I hope this issue is addressed for all affected customers.
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app
difficult to access with too many steps
Does not work
This app will not work keeps going back to login screen. Tried uninstall and reinstall but still doesn't work
If you pay the balance be prepared to wait weeks
I had paid off my credit balance, and the money was taken out of my bank account. I noticed my card still didn’t have any available funds after three days. I called the hotline and they told me it would take two weeks for my available funds to show, even though the money was taken out of my bank account such a terrible way of doing business. I’m going to close this account considering the delay. It’s not worth it
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This app is so great
I love this app it’s so easy to use and I love it I haven’t had any issues with this app yet so far and I love it
Can’t log in
I can’t seem to login tell him my credentials are no longer valid and I have to resubmit everything using a third-party login and then it’s also saying that it needs to be updated. Can someone update that?
Improvements
I appreciate having the Concord Financial App. This app gives me quick access to balance checking and payment processing. However, it not always quick! There is an area that needs improvement. The app doesn’t transition well when trying to move from one page to another (i.e payment back to homepage). This has caused me to have to exit the entire app and log back in order to complete or manage my account. If there was an improvement in the area of page navigation, this would be helpful to all Concord Users.
Thanks, Lady M.
Thanks, Lady M.
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App won’t let you sign in it
The app is not letting me sign in it goes to a verification page with a capcatch says verifying but just refreshes and keeps going.
Worst app ever
I have only had this app 2 minutes and I can tell you it super sucks. This app is below basic. It should tell me the most fundamental things about my account like my limit for each card. Do better! This is beyond unacceptable. It has the worst format ever!
Login
Issue with login
Terrible app would not recommend getting this credit card
The app does not allow us to add our banking information for payments on the app and we cannot set up an auto payment because of it. We have verified multiple times that our banking information is correct and the app tells us that there is no financial institution connected to our routing number. After calling the customer service their only advice is to try it again.
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Absolutely worse company
My account had some kinda of verification needed to keep account open. I didn’t receive phone call, text, email, or physical mail. I called in multiple times no one told me the account was subject to being closed. They just closed the 3 accounts without letting me know what so ever. Hidden fees they don’t tell you about cancel cards without a word. App doesn’t update relevant info. Payments take 20-30 days to process. Never use this company!
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Lacks security features
All other credit card apps have a option to lock cards and report lost or stolen. Also allows you to order a new card without having to deal with being on hold and waiting for customer service to answer or return a call
App won’t open
App won’t open keeps trying to certify I’m human
Does good
App does what it says. But login is tricky sometimes.
Ok
It’s functional. Doesn’t have many features so it’s really just for seeing your balance, payments, and statement. There’s hiccups, like it keeps telling me to update my app to the latest version but there’s no updates available.
