Poor customer service
I love this app, and I use it often. But it has bugs. And everytime I’ve reached out I have gotten no response. Poor customer service, please do not neglect the people who use the app
No way to cancel
I haven’t been using the app. I have tried every which way to cancel and it’s not working. I haven’t used the app in months and there’s no contact to reach out to to get help.
So many bugs
I love this app, but there are so many bugs. Sometimes my video journals won’t save after recording because the app closes suddenly, sometimes the app won’t even load at all, and it kicks me out of the app almost every time i try to replay old video journals. i see their responses saying bugs have fixed but the app is always buggy. wish they could fix this permanently because it discourages me from using it.
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Charged $99 Renewal with no Reminders
I used the app very little after the first year. I was charged $99.99 for an annual renewal on May 31, canceled and deleted the app the same day, and requested a refund immediately. I could not find any renewal reminder emails, and while the company states refunds may be considered on a case-by-case basis, I never received a response to my follow-up asking whether my situation was reviewed. Disappointing customer service experience.
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Stop charges!
Canceled back in Spey when the update didn’t work. And now I’m getting charged. Cannot find a way to contact the company at all.
