Scammers
My storage is 98GB out of 200GB and every time I try to record MY FIRST VIDEO EVER it says it’s low on storage lol of course anything force people to pay for this app I just want a simple free version and it won’t even let me do it. Nice. Shame on you people, using an app for mental health & trying to find ways to FORCE a purchase. Smh, I was so excited to use this app.
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Disappointed
I video journal all the time. This app felt like a great vault for this, so I paid for a full year which was not cheap. I looked past little bugs I encountered along the way, When I went back months later to reflect on past recordings, almost all of my videos wouldn’t play, and I couldn’t download them. I was able to connect with support, but they went quiet after saying they’d look into the issue I hope access gets restored so I can look back at these journal entries and continue using the app. Until then, I can’t give a positive review.
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Amazing
This app has helped me so much with thoughts!
App
I actually really like this app; it's pretty cool and amazing. Overall, I definitely like it and think the video feature should be kept, but there are a few things that could be improved:
1. Performance: Sometimes when I go back in and click on my diary entry for a video I already filmed, it freezes up. That definitely needs an update.
2. Pricing: The subscription plans shouldn't force a weekly charge or a high upfront annual cost. It would be much better to offer a monthly premium option around $5 to $10 (or maybe $6). Truth be told, in this economy people don't have the money to constantly pay high amounts for apps when monthly bills are due.
3. Video features: We should have the option to make videos bigger, save them directly to our phones, and easily post or upload them.
4. Security: The password or Face ID options should be flexible so we can easily switch or change between them.
5. Customization: It would be great to have more customization to make the app even cooler, like being able to change the app icon and choose different themes to make it
aesthetic, cute, and pretty.
It keep freezing when I try to go back I. Watch my diaries
1. Performance: Sometimes when I go back in and click on my diary entry for a video I already filmed, it freezes up. That definitely needs an update.
2. Pricing: The subscription plans shouldn't force a weekly charge or a high upfront annual cost. It would be much better to offer a monthly premium option around $5 to $10 (or maybe $6). Truth be told, in this economy people don't have the money to constantly pay high amounts for apps when monthly bills are due.
3. Video features: We should have the option to make videos bigger, save them directly to our phones, and easily post or upload them.
4. Security: The password or Face ID options should be flexible so we can easily switch or change between them.
5. Customization: It would be great to have more customization to make the app even cooler, like being able to change the app icon and choose different themes to make it
aesthetic, cute, and pretty.
It keep freezing when I try to go back I. Watch my diaries
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Room for improvement
Good app, but pretty buggy, and missing some very useful features:
1. Sometimes it’s not recording when it says it is
2. If I’m adding multiple entries in a day don’t ask me to reupload pictures
3. Ability to turn off the bot, I tried it, found it uncomfortable (that it was analyzing my entries) and never wanna use it again
1. Sometimes it’s not recording when it says it is
2. If I’m adding multiple entries in a day don’t ask me to reupload pictures
3. Ability to turn off the bot, I tried it, found it uncomfortable (that it was analyzing my entries) and never wanna use it again
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Videos don’t save right
I’ve used confide for years now and my videos can’t be played back… sad about that, but love the other functions of the app!!
FRAUD
I have cancelled my membership 10 months ago. Every quarter they charge me $60 to use their services which I email their team every-time and my bank disputes the charge. DO NOT DOWNLOAD THIS APP.
Poor customer service
I love this app, and I use it often. But it has bugs. And everytime I’ve reached out I have gotten no response. Poor customer service, please do not neglect the people who use the app
No way to cancel
I haven’t been using the app. I have tried every which way to cancel and it’s not working. I haven’t used the app in months and there’s no contact to reach out to to get help.
So many bugs
I love this app, but there are so many bugs. Sometimes my video journals won’t save after recording because the app closes suddenly, sometimes the app won’t even load at all, and it kicks me out of the app almost every time i try to replay old video journals. i see their responses saying bugs have fixed but the app is always buggy. wish they could fix this permanently because it discourages me from using it.
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Charged $99 Renewal with no Reminders
I used the app very little after the first year. I was charged $99.99 for an annual renewal on May 31, canceled and deleted the app the same day, and requested a refund immediately. I could not find any renewal reminder emails, and while the company states refunds may be considered on a case-by-case basis, I never received a response to my follow-up asking whether my situation was reviewed. Disappointing customer service experience.
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Stop charges!
Canceled back in Spey when the update didn’t work. And now I’m getting charged. Cannot find a way to contact the company at all.
Not Good
I really liked the idea of this app. I saw it on TikTok and thought it was exactly what i was looking for. No struggle writing or typing my life out. But i’m disappointed to say i literally couldn’t even log into it. I opened the app and got stuck on loading for ages. I tried another (new) device thinking maybe it was my phone that was the issue but the same thing happened and i’m not about to have false hope. I am sure the app itself would have been good if only i could log into it. I don’t know if this is just me or a general issue but I hope whatever it is will be fixed in the future.
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Will take your money even after you cancel
I downloaded the app, realized that you needed to pay money, and I canceled my subscription. Deleted the app and forgot about it. MONTHS later I get a charge, and they won’t refund your money. Just be careful
They overcharged multiple times
The yearly subscription is $39.99 but I got a charge directly from the company for $59.99. They charged me 3 separate times 2 months apart rather than a yearly amount. One of which was made after I canceled the subscription! I reached out and they said because the subscription is through Apple they can’t do anything about it. I called Apple and they said if it was an Apple charge that merchant name would say Apple.com but the charge said the name of the app. I have been going back and forth with them about this charge. It’s my mistake for not noticing the other two charges but I only want a refund on the latest charge made after cancelation and they are telling me they can’t
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Message for corporate
I genuinely LOVE IT but only as long as it stays free. It’s only worth it if it’s free
I Like It
i actually really like this app! i like to talk aloud sometimes, more than to write things out..
only thing, i don’t really care for is paying for this WEEKLY! $6.99 a week… i think is crazy! i had it before & had to delete it ‘cause that weekly payment adds up! i got it back because i felt that it really helped… so we’ll see how round 2 goes..
only thing, i don’t really care for is paying for this WEEKLY! $6.99 a week… i think is crazy! i had it before & had to delete it ‘cause that weekly payment adds up! i got it back because i felt that it really helped… so we’ll see how round 2 goes..
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Epic self-help tool
This app continues to be my go-to tool in moments where I am struggling. The amount of insight and healing that comes from talking to yourself is incredible and unexplored. #normalizetalkingtoyourself
Great
I love the daily reminders to leave an entry. I am definitely trying to keep that up
Great App, But Glitching Lately
I’ve loved using Confide and think the concept is great, but the app hasn’t worked for the past two days and keeps glitching. It used to happen occasionally, but this is the longest it’s lasted.
