Inconsistencies and lag
This app feels like it was developed around the time of the original iphone. There’s a glitch where if you already have your home theater set and click on the showtimes for a different theater, it will show you the showtimes of your home theater. Gotta reload the app to fix this.
Chicken tender basket states it comes with 1 sauce, but then it says you have to select two to move on.
Then on the sauces area, it says “select two free sauces” but then all the sauces are 50 cents except for ketchup and no sauce. It even applies it when you check out. This is just the chicken tenders now, I didn’t check to see the other food items. Like did you guys proof read or test this out? If you’re trying to slowly transfer to online, this is not a great start.
But I love your guys’ theaters and service though, very clean and organized, i’d give that 5 stars
Chicken tender basket states it comes with 1 sauce, but then it says you have to select two to move on.
Then on the sauces area, it says “select two free sauces” but then all the sauces are 50 cents except for ketchup and no sauce. It even applies it when you check out. This is just the chicken tenders now, I didn’t check to see the other food items. Like did you guys proof read or test this out? If you’re trying to slowly transfer to online, this is not a great start.
But I love your guys’ theaters and service though, very clean and organized, i’d give that 5 stars
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Easy and convenient
I like how you can easily book tickets and pick your seats ahead of time so that you can just show your tickets on your phone and enter. Better than waiting in line!
Confusing
So, maybe it’s just me but I’ve bought several theater tickets and just noticed non of them actually counted towards any reward. I remember asking the guy behind the counter about it and he took down my phone number and said he would apply that points towards the account but still has not (several months ago)
At this point, I’m not exactly sure how to get the rewards to apply to my account. I feel like it shouldn’t be so hard, it should be automatic. I shouldn’t have to make sure I ask the agent to apply my points.
At this point, I’m not exactly sure how to get the rewards to apply to my account. I feel like it shouldn’t be so hard, it should be automatic. I shouldn’t have to make sure I ask the agent to apply my points.
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Military Discount now included!
They added military discount purchase for tickets finally! It took a few months to get approved after filling out the information through the app but it’s so nice not having to wait in long lines to get tickets at military rates. Thank you so much!
Horrible App
This app is absolutely horrible. You’re better off just going to the theaters to buy rather than ahead. Every time I exit the app, I have to re-login. And what makes it even worse is, if I don’t use the app the buy tickets in the next month, all my points get wiped to 0 again and I lose literally everything. If this place doesn’t want to give their loyal customer discounts, just say that! Instead of making people get an account on a horribly maintained app. If this theater wasn’t one of the only options in Hawaii, I would stop going to them completely.
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Easy peasy
Easy to use and convenient
Some Food Okay, But not everything
Aloha , for upper management,
Some Food Okay,
But not others stuff/ thing ;
for samples:
1) the seats isn’t comfortable and badly torn up on the arms areas.
2) lots of bugs flying around.
3) your Apps don’t connect the membership account number online “Auto “, I have to keep repeat entry 3 times. You got to get better Technology system or upgrade your system !!!!!
4) if you guys want more business for people to join the membership??!?
Have to OFFER Birthday Free Food or Drink rewards, etc !!!!
That why I am giving only 1 star.
Hopefully your management will do something about it.
Mahalo,
Some Food Okay,
But not others stuff/ thing ;
for samples:
1) the seats isn’t comfortable and badly torn up on the arms areas.
2) lots of bugs flying around.
3) your Apps don’t connect the membership account number online “Auto “, I have to keep repeat entry 3 times. You got to get better Technology system or upgrade your system !!!!!
4) if you guys want more business for people to join the membership??!?
Have to OFFER Birthday Free Food or Drink rewards, etc !!!!
That why I am giving only 1 star.
Hopefully your management will do something about it.
Mahalo,
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Needs help!
The app looks like an outdated design, something you would see in iOS 4.0.. Then, if you wanted to order food and you wanted to choose a combo, it will show you an internal error, that’s forcing you to purchase the popcorn and the drinks separately, forcing you to pay a higher price through the app. Unacceptable…. The ATOM app was waaaayyyy better, and was ahead of its time. This app is a joke!
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Good app, but needs fixing
I have two gift cards in the app for purchases - one with a $15 balance & one with a $50 balance. I was unable to use the $15 one first; kept saying error; not authorized for use, despite it being the default card. I finally had to choose the $50 one; even though the instructions indicate I could use the $15 one first.
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Cannot use App to pay in person
There is no way to pay through the app in person. That matters because I have gift cards with hundreds of dollars on it stored as a method of payment on the app and the only way I can use it is to order tickets through the app. That matters because there is a large fee when buying tickets through the app. None of the employees could figure out how to make it work. They just said the barcode is in the email. I deleted the email once I figured out how to store the gift card as a method of payment on the app! PLEASE UPDATE THE APP! Also, why charge a fee for ordering tickets through the app? Please consider removing the fee.
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App is full of Bugs!
App is extremely buggy and out of date. I spent a good chunk of time working with the Olina Manager at one location trying to get a rewards card added to this app but with no success. After a few cards, still errors. Admittedly, other patrons experienced this. She said she would email the rewards company(?) App has a corporate number that is wrong and out of date. You’ll get disconnected when you call it. When you try and click on “rate this app” from within the app, it does nothing. Buggy… needs a lot of work.
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Food Ordering Not Available
Disappointed with inability to order food through the app.
Missing confirmation
I bought ticket but didn’t revived confirmation email.
I though it’s was not complete and try to booking again immediately.
But my and my so. seat already appear sold.
I try to find out how I can check confirmation.
It’s cannot find out my booking complete or not….
I though it’s was not complete and try to booking again immediately.
But my and my so. seat already appear sold.
I try to find out how I can check confirmation.
It’s cannot find out my booking complete or not….
Order Ahead Doesn’t Work
Whenever I try to order food it keeps giving an error pop-up. Terrible app and shouldn’t advertise that if it doesn’t work in the first place.
Gift card not usable
I can easily buy tickets, but when I wanted to use a gift card that I have uploaded to the app I was not able to. Good thing I had a paper copy of the gift card.
IOS App won’t accept login credentials
The Consolidated Theater iOS app will not let me log in, and I tried on several devices. I AM able to login utilizing a web browser, but the app refuses to recognize my credentials. I have tried resetting the password, resetting the app, reinstalling the app (on all devices) and it still will not let me log in. Very frustrating. Is there a magic trick that will fix this, and help my review go from a 1-star to a 4-star or 5-star?
The website works very well, I had no issues logging in here to buy tickets, pick seats, or look at their substantial menu options (food and boozy drinks!).
But if you have an app, and it doesn’t work, fix it or get rid of it.
The website works very well, I had no issues logging in here to buy tickets, pick seats, or look at their substantial menu options (food and boozy drinks!).
But if you have an app, and it doesn’t work, fix it or get rid of it.
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Love their theaters, hate this app.
I’ve been using this app on and off for a few years now and am still running into the same types of issues, can’t hit accept sometime during vaccination T&A, can never get a payment to go through, doesn’t look optimized for iPhone 12 max screen.
Random errors pop up every time i use this app. If i use fandango’s app i have zero problems!! Payment goes through every time without timeout errors. It’s a shame because i want my reward points with consolidated.
You’d think after all of these years they’d have it figured out by now. I am using the latest version which was updated yesterday.
Random errors pop up every time i use this app. If i use fandango’s app i have zero problems!! Payment goes through every time without timeout errors. It’s a shame because i want my reward points with consolidated.
You’d think after all of these years they’d have it figured out by now. I am using the latest version which was updated yesterday.
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Time Limit to Enter Order Too Short
I had to enter info several times before purchase was completed. I hope the seating selection took.
Doesn’t work please help
This app was great when it was working. Now it doesn’t work at all. I can’t log in from the app but I can log in from the website. What’s going on team? Can someone help update the app or something? I’ve tried deleting and reinstalling 3 times.
Rewards not tracked
The app is fine except it doesn’t do the rewards correctly. For some reason it tells me how far past an extra value combo for all eternity I guess. In The theater they tell me I have a free movie admission, but the app just says I’m 77 points to an extra value combo (where really it’s 77 points past one). So I guess I always just have to ask. Be nice if it got fixed
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