The website works but not the app
No matter how many times I load and delete the app it tells me that my password is wrong even though the website accepts the password. The app simply does not work.
Get paid commissions
Consumer Reports AI denied that they received commissions until I went into their details and found it and cut pasted it and then their AI admitted it.
Used to play on words. Then kept saying, but that doesn’t affect any of their reviews.
This is the third or fourth time I’ve tried to post a review
Used to play on words. Then kept saying, but that doesn’t affect any of their reviews.
This is the third or fourth time I’ve tried to post a review
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Lost all credibility
Popups for Amazon prime deals, why pay for biased content… gross
Upgrade keeps crashing
Keep getting a “something went wrong” message every time I open the app after the last upgrade.
Good, but...
It's great to have the ability to access CR easily and quickly in a store.
However, the filters for most categories I've looked at recently are useless. I don't care about the brand of air conditioner, but I do care about how quiet an air conditioner is and how energy efficient it is. Give us useful filters!
However, the filters for most categories I've looked at recently are useless. I don't care about the brand of air conditioner, but I do care about how quiet an air conditioner is and how energy efficient it is. Give us useful filters!
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A Mediocre app has gotten worse
I’ve been a subscriber for years. This app used to be somewhat useful in comparing products. Now it is not worth looking at. The website is gotten worse as well but with a little effort some good information can still be gleaned.
Keyboard covers sign in Submit button
Impossible to sign in because the keyboard covers the "Submit" button.
App won’t download
Trying to use but it won’t download off the App Store. 😑😑😑
This app is useless now
Used to be a great app, but now even simple searches yield useless results.
No longer works
Approaching 50 years of subscribing over 3 generations of my family, we have been believers and supporters of Consumer Reports, but as everything in life, all good things end sooner or later.
For the last year no one in my family has been able to sign into CR with either apps or on various devices and different browsers. The web site continually says it is down and to go to the main page. This has been going on for close to two years.
I just downloaded the app on a new device and when opened it simply shows the green screen saying Consumer Reports and provides no login screen.
We understand that this could be an isolated case and our investigations and reverse engineering efforts seem to explain what the unacceptable explanations may be.
Funny that a renewal notice was recently sent. Sorry to say we wont put our family at risk due to some false whims, although we understand that CR needs to protect itself from hackers and misinformation.
Would have been nice to reach 50 years but it’s not worth the risk.
For the last year no one in my family has been able to sign into CR with either apps or on various devices and different browsers. The web site continually says it is down and to go to the main page. This has been going on for close to two years.
I just downloaded the app on a new device and when opened it simply shows the green screen saying Consumer Reports and provides no login screen.
We understand that this could be an isolated case and our investigations and reverse engineering efforts seem to explain what the unacceptable explanations may be.
Funny that a renewal notice was recently sent. Sorry to say we wont put our family at risk due to some false whims, although we understand that CR needs to protect itself from hackers and misinformation.
Would have been nice to reach 50 years but it’s not worth the risk.
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Love CR
After the new update to fix bugs, I now have bugs. Cannot get a full screen or search for topics.
Severely limited
Consumer Reports has a long reputation for rigorous product testing. You won’t find that for most products in the app. Instead, you’ll find an AI chat bot and a bunch of generic number ratings with no explanations. Save your money and append “Reddit” to your searches.
iPad compatibility
Unable to open in iPad. Deleted and reloaded app-no success. App only opens with promo, and no further.
Menu Problem
When scrolling the “All Products A-Z” menu on my newer iPhone 16e if it’s done quickly or when nearing the bottom of the list, the list starts jumping around and getting scrambled. I’ve tried reinstalling the app and re-starting my phone. I think it’s version 5.10.
Not trust worthy
I find often common high-end products are missing from their test. I purchased a Wi-Fi thermostat that they rated the top and replaced my 10-year-old Honeywell and found my Honeywell much more user-friendly and did not agree with the CR highest review rating on the Ecobee thermostat rating. I do not trust consumer report anymore.
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Response from developer
Thanks for sharing your feedback.
Disappointing
I paid for a subscription because I needed detailed information, which they do not provide for 95% of the products on here. Instead, you get a number and a couple of bars with arbitrary values.
As an app though, it’s still disappointing. Want to make it glitch? Go to the product list under the A-Z tab and scroll fast. By the time you get to the R-S range, it starts flickering back and forth to where it’s completely broken until you restart the app.
Lastly, they advertise expert advice, but all you get is generative AI.
As an app though, it’s still disappointing. Want to make it glitch? Go to the product list under the A-Z tab and scroll fast. By the time you get to the R-S range, it starts flickering back and forth to where it’s completely broken until you restart the app.
Lastly, they advertise expert advice, but all you get is generative AI.
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App is broken
App crashes every time I go to the my product section making it mostly unusable.
Error Message
I get a floating block with the words “ERROR An unexpected error has occurred. Please try again” every time I open and the app . I just noticed that it also appears when I try to build and price a car ; the screen then stays blank after the error message wanders off.
Please fix
Please fix
AI Disaster
I’m a long time supporter of Consumer Reports but only use it a few times a year to help decide on major purchases. Today Im trying to check on a personal electronic device and am stuck in AI chat hell. I enter the name of the device and get… nothing. No response, no alternative, just a blank blue screen with video snowflakes. What has happened to the thoughtful, informative response I’ve always gotten. Cancelling my membership.
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Only Opened Introductory Pages
I downloaded the app. I could only get three screens explaining the benefits of Consumer Reports to show.
