Cost too damn much
Just robbing people
The app
The app doesn’t always work correctly and it makes your payment late charges you $3 more if you used your debit cards at the same time the raise there rates to double the rates it was it was 6 years ago. When you request that they come out physically and test your meter they refuse to do so
App doesn’t work
I’ve been trying to log into the app for a week and it doesn’t work. Whenever I call I just get some AI that hngs up on me.
Consumer app
The app is great easy to manage and makes paying ur bill alot easier
Log in issues
Since the app updated it deleted my login info even though it’s set up to log me in through Face ID.
trash, disrespectful, and unprofessional company
this company Consumers energy is a scam unprofessional company that’s over here sending me bills when I told them that I don’t own the house anymore last month and I’m still getting these bills and when I try to call them and and speak to somebody I’m being yelled at, and they’re being unprofessional and disrespectful on the phone. What a pathetic trash company i’m going to tell my friends and family about this experience and I’m going to make sure that they will never do business with this trash company again
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Overpriced
Just got my Consumers power bill for this month and it’s absolutely outrageous and ridiculous. The charges that you’re charging you need to take into consideration there’s people that are on a fixed income times are hard and you still keep raising the prices it’s gonna get to the point where nobody’s gonna have Consumers at all because they’re not gonna be able to pay their bill and how are you gonna like that?
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CAN YOU HATE THE APP MORE THAN THE COMPANY?
Can’t get help or make a payment without the app? Phone line is a 30min wait
Manufactured Energy Crisis
Typical price gouging at its finest! Keep up the good work CE!
CE
On line is amazing
Biased restoration
144,000 people without power, our street like many others. Consumers was in the area for two days and fixed everything around us, simply because one end of our road does not connect to another. We are happy to wait our reasonable turn but don’t fix everyone else and leave like we don’t matter.
Easy to navigate
I can pretty much do everything I need online now. I can pay my bill and submit an outage asap. Many things you can do.
Highway robbery
A company that has monopoly on power in the area gets to jack up the prices on regular people after raking in record profits. Can't stand consumers. Glad their workers at least make a good living
Solar panels working well. Last bill under $4.00
😁
Worst Utility Company in human history
Consumers Energy is awful. What is a “planned power outage” ? These happen all the time. Sounds like a scam to me. So that they save money.
Love youuuu
Consumers energy is for the people!
Energy monopoly ruining workers lives
The electric prices are outrageous. People should pack up and leave rather than pay these prices.
Inaccurate updates
We understand power outages occur and you have to be patient. We have followed the app and used it to report, monitor. However, our status says restored. We have used the app and the automated text messages to communicate. However, we are stuck in a loop where the outage is cancelled and we get a message that our address is not affected. There is no way to communicate other than this review???
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Wow I actually Works
I don’t know why I’m so amazed that the app actually works smoothly and makes sense even gives me an option to pay somebody else’s bill. Thank you for everything that you do.
App is not Accurate
This app does not give you accurate information for a power outage. One min it tells you crews are making repairs then it tells you the outage is being assessed. It tells you the power will be restored at by a certain time, then that time comes and goes with no power. This app/information is not to be trusted!
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