Rates to high
Who is benefitting from all these solar panels that have went up? It sure is not Consumer Energy customers. My electric bill has been over $100 higher the last 2 months. Very disappointing.
Power
Power is always out even o regular days with no weather issues outside affecting outages which would be understandable.
High unreliability it seems, must buy a generator to even have consistent power you over pay for ever months is absurd.
High unreliability it seems, must buy a generator to even have consistent power you over pay for ever months is absurd.
Bad app
Constantly needs updates and logs me out every time. Monthly. That’s ridiculous.
Worst app ever
Worst app ever. Can’t get in to energy usage most of the time it errors out.
Fees, wanting to pass bills every year to increase the cost of electricity
Cant wait for solar panels to actually be invested into our own power instead of being sent off elsewhere. These guys are trying to pass a bill in MI to increase our power bill yet again. Suck it from the back Consumers, please and thank you
My bill is always to expensive
Are your guys actually checking my meter my bills are extremely high I haven’t ran my ac in the past month and it’s at 400 dollars, this is not a big house it makes no sense my bills are always so expensive
Consumers Energy
Consumers Energy is EXPENSIVE!!
Bad
There is no point in having an app that asks you to login every time you use it. You login without a password and get a code and asks for password either way. Put in a password ask for a code put in a code asks for a password. Seems like the app uses the web to login anyway, back to paying my bill online via full website again.
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Poor…
App has forced updates, meaning it’s buggy and has poor code due to lazy developer’s
Login
I absolutely hate how difficult it is to pay on line. All I need is a one time password to log in. I pay all of my bills on line and it takes seconds. Except for Consumers Energy.
I pad screen size
I hate the new size of the screen on my iPad. It used to fill the entire screen, now I have to rotate to portrait to fill the screen. I'm not on a phone and I like to have the screen full width. I might as well just delete the app and log in using a web browser. It's much better than the app.
Prices
This greedy company thinks it right to keep jacking up there prices with their executives raking in record profits while a lot of families are just struggling to get by… let alone this company constantly begging the government for allowing increases to energy rates.
Navigation woes
Unable to find plans available to me for charging my EV on this website.
Cost too damn much
Just robbing people
The app
The app doesn’t always work correctly and it makes your payment late charges you $3 more if you used your debit cards at the same time the raise there rates to double the rates it was it was 6 years ago. When you request that they come out physically and test your meter they refuse to do so
App doesn’t work
I’ve been trying to log into the app for a week and it doesn’t work. Whenever I call I just get some AI that hngs up on me.
Consumer app
The app is great easy to manage and makes paying ur bill alot easier
Log in issues
Since the app updated it deleted my login info even though it’s set up to log me in through Face ID.
trash, disrespectful, and unprofessional company
this company Consumers energy is a scam unprofessional company that’s over here sending me bills when I told them that I don’t own the house anymore last month and I’m still getting these bills and when I try to call them and and speak to somebody I’m being yelled at, and they’re being unprofessional and disrespectful on the phone. What a pathetic trash company i’m going to tell my friends and family about this experience and I’m going to make sure that they will never do business with this trash company again
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Overpriced
Just got my Consumers power bill for this month and it’s absolutely outrageous and ridiculous. The charges that you’re charging you need to take into consideration there’s people that are on a fixed income times are hard and you still keep raising the prices it’s gonna get to the point where nobody’s gonna have Consumers at all because they’re not gonna be able to pay their bill and how are you gonna like that?
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