Horrible App
It goes down all the time. The app crashes at the worst of times. For example, today (the day after new years) when the bank is closed…it crashed and there is no support.
Update
Good app but needs to update so you can log in with the same password and user as bank account. I can only sign in by Face ID I can’t use my user name and password
Needs an update.
Needs an update.
Absolutely awful
Can’t even set it up. Won’t accept online login info on its own. Have to launch this app from the other bank app, and then it will log in… only to require you to put in all your card information. Shouldn’t the bank already have this info? Then it tells me the card info is wrong (yeah, for the card info it supposedly doesn’t have and needs me to put in) and locks me out for 30 minutes so I can’t even get in to do anything with the card. Awful, worthless, garbage…as is most all of the online services from KTVACU. Gonna have to wait until business hours to get someone to fix this so I can deal with card issues that I needed to do on my own, after hours, through this worthless app.
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Disappointed
This is horrible. I had to download an app that then has to be used via the original app and now I have to go find my debit card number to use this. The old way to flag the card was far more effective
I lost my card
I lost my card and not only is your customer support line busy but you have me download an extra app just to say I lost my card…….and then expect me to know the full card number in order to mark it as lost.
