Fraud company No refunds highly UNprofessional company
I booked a chef 3 days in advance still the alloted chef cancelled just 30 minutes before promised arrival time, leaving me in a really bad situation. I called customer care several times but no response. I had to cook all food myself for 10 people. Just imagine. They are very unreliable. Calling them regularly for past 3 days for refund, but there customer care is not providing any resolution. On website it’s just a single number , no email ID, no other way to contact them, you are totally at their mercy once you give the advance.
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Very bad service , fraud people
I have used the Coox booking service twice, and unfortunately both experiences were extremely disappointing.
After facing multiple issues during my first booking, I clearly highlighted my concerns to the team. They assured me that everything would be managed properly the second time and that no issues would be repeated. However, the same problems happened again.
My major concerns were:
1. Even for a gathering of 15 guests, the cook arrived without any helper.
2. Service was heavily delayed because one person alone could not manage cooking, serving, and coordination simultaneously.
3. Before taking the advance payment, the team repeatedly assured that assistance would be provided later, but after payment they kept giving false promises and excuses.
Despite paying around ₹5,500 for the second booking, the cook again arrived alone. We had to involve our home maid to help him manage basic tasks, yet everything was still significantly delayed. Snacks scheduled for 7 PM were served only around 9:30 PM. Eventually, we had to order breads online ourselves because guests could not wait any longer.
The entire dinner party experience was spoiled, and customer care was completely unresponsive throughout the situation.
I will admit that the food taste was good, but the overall experience was extremely poor due to terrible management, false commitments, lack of professionalism, and no accountability after receiving payment.
I genuinely do not recommend this service to anyone. Please be careful before trusting their promises with your hard-earned money.
After facing multiple issues during my first booking, I clearly highlighted my concerns to the team. They assured me that everything would be managed properly the second time and that no issues would be repeated. However, the same problems happened again.
My major concerns were:
1. Even for a gathering of 15 guests, the cook arrived without any helper.
2. Service was heavily delayed because one person alone could not manage cooking, serving, and coordination simultaneously.
3. Before taking the advance payment, the team repeatedly assured that assistance would be provided later, but after payment they kept giving false promises and excuses.
Despite paying around ₹5,500 for the second booking, the cook again arrived alone. We had to involve our home maid to help him manage basic tasks, yet everything was still significantly delayed. Snacks scheduled for 7 PM were served only around 9:30 PM. Eventually, we had to order breads online ourselves because guests could not wait any longer.
The entire dinner party experience was spoiled, and customer care was completely unresponsive throughout the situation.
I will admit that the food taste was good, but the overall experience was extremely poor due to terrible management, false commitments, lack of professionalism, and no accountability after receiving payment.
I genuinely do not recommend this service to anyone. Please be careful before trusting their promises with your hard-earned money.
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Fraud company
They double book their staff. They charge extra amount to send a pro chef and actually send horrible people who don’t even know how to talk, forget hygiene or cooking. The staff keeps cribing as the company over works them and the customer is the one who ends up paying the price for it. I felt like some goons entered my house. Please do not book them. Save your house and your party. The cooks dumped half the ingredients in the dustbin or down the drain so that we don’t come to know. I did not get half of the things i had selected. Food was so late that i had a panic attack. The cook was absolutely horrible and was using bad language and cursing the company
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No online service is assured service
You won’t be able to reach their customer care if something goes wrong - and in online service this is critical.
This is just like another app in internet - book at your own risk
My experience below :
On 4th of April I booked service through the app for a cook . Paid 70% in advance . The cook was supposed to arrive at 4 pm. Exactly 3 pm the cook cancelled citing any reason. Then started the issues - customer care doesn’t connect , if the call rings they cancel the call. I tried calling from another number - it went through fine .
After much attempts (wasting 15-20 mins connecting) , we were able to go through and explained our situation.
A chef was shown assigned - and when I called him - he was in other side of town - 30/40 kms away. He would have reached not less than 1.5 hours later .
We had booked the event as a birthday party and going by coox support - I would have started the party at 9 pm.
Summary - don’t be 100% assured if you book on coox . Lack of transparency and ease was to reach their customer care .
Not every 5 star rating is authentic.
This is just like another app in internet - book at your own risk
My experience below :
On 4th of April I booked service through the app for a cook . Paid 70% in advance . The cook was supposed to arrive at 4 pm. Exactly 3 pm the cook cancelled citing any reason. Then started the issues - customer care doesn’t connect , if the call rings they cancel the call. I tried calling from another number - it went through fine .
After much attempts (wasting 15-20 mins connecting) , we were able to go through and explained our situation.
A chef was shown assigned - and when I called him - he was in other side of town - 30/40 kms away. He would have reached not less than 1.5 hours later .
We had booked the event as a birthday party and going by coox support - I would have started the party at 9 pm.
Summary - don’t be 100% assured if you book on coox . Lack of transparency and ease was to reach their customer care .
Not every 5 star rating is authentic.
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Worst service and worst support
Firstly I want to establish that I have availed their services and so whatever I write would be my first hand experience. I challenge the developers to prove me wring in this. Secondly when I booked a service there was no communication from the team and all of a sudden the waiter appears at my door. Without ID, without uniform just casually. On top of it I had booked for 8am and he shows up at 10:30am. So he was utterly useless to me so I send him back. Worst part is he tells lies to the company that he worked and took my money. When I informed the call centre they are just telling me that our backend will resolve. And it’s already 3 days and they still say 48 hours. Absolutely worst experience and I do not recommend this app atall.
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