Appalling App and Service
I’ve been a loyal customer for over 15 years and travel with your service several times each week. Unfortunately, the app has been non-functional for several months now, and the lack of meaningful support or communication has been incredibly disappointing. This ongoing issue, combined with the apparent absence of accountability or leadership, reflects poorly on the company and its commitment to its customers. I hate to say it but Uber or Combined Taxis are more reliable than this company.
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Good drivers
Drivers are helpful and always ahead of time and reliable.
Wow
“To complete your booking, please update your app to the latest version.” <Duly heads to the App Store> <App is up to date> … <Opens Uber>
Not working
Haven’t been able to book a cab for over a month now. Useless app.
MD
App wont work.
Update needed.
Won't update
Tried downloading latest version from the App Store; which after downloading it reports the same update needed message.
Update needed.
Won't update
Tried downloading latest version from the App Store; which after downloading it reports the same update needed message.
Frozen
App wont load anything once signed in. Its frozen and wont swipe up or down. Have attempted to redownload and relog in many times to no avail. Please get this sorted ASAP.
Useless App dosent get past mobile screen …
I’ll just use other companies for my business that don’t have such useless apps.
Queenstown is small and once you lose business here you lose it from all the businesses I know as well we will use green cabs as their systems work properly.
Don’t bother with this app
Queenstown is small and once you lose business here you lose it from all the businesses I know as well we will use green cabs as their systems work properly.
Don’t bother with this app
Terrible app
Can’t even sign up on IOS 17 phone. Hour glasses and never sends text. Tried 3 times.
DONT
garbage app, waste of time. Took an age to create a profile and then issues with trying to book. Shame
Only 4 because…..
I was unable to select flight time arrival, app kept defaulting to current time.
App wants to log on fresh after closing, the text to verify is annoying. Being an Apple app it should know better. It’s me on the phone using the app, why does the app need to verify a verification that allows the use of the phone the apps installed on….. that’s just dumb
App wants to log on fresh after closing, the text to verify is annoying. Being an Apple app it should know better. It’s me on the phone using the app, why does the app need to verify a verification that allows the use of the phone the apps installed on….. that’s just dumb
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Catering to international travel
You need to allow travellers to add their flight details and pre-book in advance more than one week. I’m going away for 9 days and could only book the trip to the airport. Greater peace of mind would be achieved if I could also book for my return trip.
Love CC!
I have used for over 20yrs. Thank you for keeping service, quality and professionalism alive!
Not good
It saved my pick up time as afternoon and not morning. It saved wrong address for pick up. I tried editing booking several times. It fixed the address error but not the pick up time. Eventually I deleted the booking. Couldn’t book return pick up more than one week in advance. The website was no better. It used to be so easy. What happened?
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Bug in prebooking
Unfortunately there’s a bug in the prebooking option in the app which means there can be a discrepancy between the time you’ve recorded to be picked up and what is registered with Taxi company. In my case the times don’t reconcile between prebooking screens within the app. Pretty fundamental flaw!!!
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Can’t edit bookings
Can’t edit an existing booking. Displays the wrong time and can’t be updated. Needs to be fixed
Can’t register my credit card
Oh, don’t worry - it puts a hundreds-dollar hold on my card, says the verification works, then says it doesn’t. Stuck in an endless loop of card authentication pain.
Cannot access
My business account is 6 digits it request 8 digits so I cannot login into the account
Won’t book cabs
Went to book a van and it just won’t book - keeps saying that an error occurred and to try again later
