HAVING A LOT OF COMPLICATIONS
I’m being cheated out of my money! Sending messages that are not being received and being charged and charged for video call as well and we can’t even use this bs app!!!!
Waste of money
This app is extremely expensive 14 dollars just to add 10 dollars. 30 cents a pic and 15 cents a message. MS n NY is way cheaper.
horrible
you will be charged for messages. It says it sent but the receiver never receives or it will say it won’t send and then it will repeat it and send it three times and charge you when you sent it once.
Not working properly
Pictures aren’t going through but you are charged for them messages take 20mins just to send back and forth
Smh!
Shouldn’t be this hard to talk to our loved ones! Changing companies and charging and arm and a leg! While messages are not going through or being received by both parties!
Oh boy!
The app has worked fine over the last two years but today there is an unexpected error message and messages are not going through. I tried to uninstall and reinstall and that same error won’t allow me to login. Geesh!
Constant Error
For me it continues to give me errors or not send my messages I get a red banner that keeps saying there is no connection or there is a network error and know it’s not my phone as I have perfect service for everything except this app.. but I can text regular and in other apps and it’s just fine. Most of the time lately it just continues to think and never load.
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App breaks
This is down all the time. Messages supposed to come immediately will get lost and come randomly weeks later. Messages over expensive. But what choice do you have
Everything trash!
Everything about this app is TRASH. I get delayed messages or no messages at all and they still take my money. I constantly have connection issues. Now I can’t even log back into the app after uninstalling and reinstalling. This is absolutely ridiculous. If I could give it a ZERO STARS I would!
Connection issues
Yall need to fix this people don’t put money on her for a reason just to get kick off & have problems, if I spend money on her everyday I should have good service with no problems!! Everytime I get on her it’s something wrong with the connection I don’t understand, I’m trying to find a way to reach out to someone you can’t even do that it’s no help !
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Worst app to have
The app always has issues where it’s giving an unexpected error. We can’t even stay in touch with our loved ones cause it never works! I wish these facility’s would switch back to Securus!
Connection issues
I believe this apps quality is horrible on purpose. And I hate it. Please fix it. Every message just doesn’t send.
Not good
This app is constantly so glitchy, messages don’t send and then they blame the facility and so so many connection issues
App doesn’t work
You will send a message and get an issue about connection so it will keep loading. I’ve uninstalled and reinstalled, used my devices internet, switched to other WiFi networks etc. still load in and not sending messages. When you actually have to pay for the service it’s annoying. Been going on for 24 hours now and no rush to fix the problem.
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Bad Connectivity
The app is always saying it’s unable to connect the server. Messages will not deliver and will not save either to send later if there is a connection issue or whatever. I have been experiencing this for over a week now where I’ll type a message, send it, and it never gets delivered and completely disappears. Messages from my loved one takes forever to appear. This and so much more.
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No notification
I’m starting to feel like they are getting me out of my money. I’m still sending messages that I’m not being received on the other end and I’ve been charged on numerous and multiple occasions. I’m patiently waiting on a response back cause this is like consistently happening something needs to be done about this immediately. These text messages are sent a message that I’m not going through but we are being charged. it’s not fair and of course talk to Your loved one. this is almost the only way for us to communicate with them and then they’d be so far away can barely visit at least we can have a text message. Yeah she’ll be all night.
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Missing messages and log in problems
This app use to work properly when it first came about. Now. Don’t get half the messages trouble logging in and no notifications. This app has gone downhill quick but sure wants that 15 cent pre message. Can we get a refund for the missing messages!!
Alabama Corrections
I’ve had this app for two days and the first 3 messages went out without issue. Now I’m not receiving messages. My brother said he sent 3 messages and money was deducted from his account, but I never received them. This is terrible. I wish there was another messaging/email platform to talk to our loved ones.
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Loads Slow
I frequently run into problems with this app. One composing a message and sending it out, Eddie races through transmission. It also struggles loading, and it is very frustrating when you are paying for a service, that's unreliable and does not work well. IDOC please find another vendor.
Delayed messages
My sister is in the Logan correctional facility and here I’m thinking she’s not messaging me when in all reality they just aren’t going through. As much as we have to pay this issue needs fixed
