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CorrLinks Video

CorrLinks Video

by Advanced Technologies Group, LLC.

118 ratings
62 reviews
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • June 1, 2016
  • November 1, 2019

Developer

Advanced Technologies Group, LLC.
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CorrLinks Video screenshot #1 for iPhone
CorrLinks Video screenshot #2 for iPhone
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About

Connect with incarcerated loved ones through video calls from your mobile device. Schedule and accept video visits, with sessions generally available daily and lasting 25 minutes. Ensure a good internet connection and lighting for optimal call quality.

βœ“Mobile video visitation
βœ“Connect with incarcerated friends/family
βœ“Schedule and accept invitations
βœ“Daily session availability
βœ“25-minute video sessions
Show original description

What users say

Summarized from real user reviews of CorrLinks Video. Based on 118 reviews and a 1.8/5 average, it highlights the 2 positives and 16 negatives reviewers mention most about this Lifestyle app.

Positive things

  • πŸ‘Allows communication with incarcerated loved ones
  • πŸ‘Convenient for those without Windows PCs

Negative things

  • πŸ›Frequent login issues
  • πŸ›Poor audio quality (muffled, low volume, can't hear)
  • πŸ›Poor video quality (blurry)
  • πŸ›App crashes frequently
  • πŸ›Inconsistent performance
  • πŸ›Difficulty creating accounts
  • πŸ›Cannot use Bluetooth headsets
  • πŸ›Mirrored camera view
  • πŸ›App requires frequent updates but doesn't always allow them
  • πŸ›Lack of customer support
  • πŸ›Privacy concerns regarding data access
  • πŸ›Outdated app version
  • πŸ›Microphone issues (inmate can't hear)
  • πŸ›App not working on specific devices/iOS versions
  • πŸ›Unstable internet connection warnings despite good connection
  • πŸ›Wasted money on visits due to app malfunction
See all reviews

What's New in CorrLinks Video

1.2.0

November 1, 2019

Bug fixes and iOS 13 support.

User reviews

Most RecentHighest RatedLowest Rated

Hey

It will not let me log in I have a corrlink account
qveenrenae44qveenrenae44

Poor quality and can’t hear

No matter how many times I adjust and run the test the other party cannot hear me
Almond Roca97Almond Roca97

Bad service

I’ve been trying to get into my account for at least a year steady uninstalling the app thinking it was me it keep saying that my password is invalid but won’t give me the option to reset the password I have messages that I have in my account I never saw because of this inconvenience
Goldsoul107Goldsoul107

Truth

I don’t think the app was ever mentioned to be good quality not even the email one. They punish us for the mistakes our love ones make. Believe the poor quality is purposely made. If they could keep them from communicating they would. Is shameful.
bluwithoutwingsbluwithoutwings

Help with log in

Having trouble accessing my account
DrewBuggsDrewBuggs
See 57 more reviews

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User experience

🐞

Reported Bugs

19 issues

Cannot log in

Bug

Password invalid, no option to reset

Bug

Other party cannot hear user

Bug

Cannot create an account

Bug

App won't start or enter scheduled meetings

Bug

App crashes during video meetings

Bug

App requires update but won't allow it

Bug

App not working on specific iPhone models (X, XR, 11)

Bug

Microphone volume not working

Bug

Video test fails

Bug

App closes itself when trying to accept video chat

Bug

App doesn't work past login page

Bug

App crashes on iOS 12.1

Bug

Login fails with 'no video session request'

Bug

Access denied to camera and microphone settings

Bug

App kicks out of video sessions

Bug

App doesn't work on iPhone/PC

Bug

Internet connection not strong enough warning

Bug

App doesn't work on 6s Plus

Bug
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Requested Features

12 requests

Allow use of Bluetooth headsets

Feature

Improve audio quality

Feature

Improve video quality

Feature

Fix mirrored camera view

Feature

Provide option to reset password

Feature

Improve app stability

Feature

Update app to latest iOS versions

Feature

Provide customer support contact

Feature

Ensure app works on all devices and iOS versions

Feature

Fix login issues

Feature

Allow creation of accounts

Feature

Make app more user-friendly

Feature

FAQ

What is this app used for?

This app allows users to conduct video visits with family and friends who are incarcerated in most Bureau of Prisons women's institutions. It provides a convenient way to connect from a mobile device without needing to be at a computer.

How do I schedule a video visit?

According to Bureau rules, only the incarcerated individual can schedule video visits. Users of the app will receive an invitation from the incarcerated person, which they can then accept to confirm the visit.

Are there any costs associated with video sessions?

No, CorrLinks users are not charged for video sessions. The service is provided free of cost to the user connecting from their mobile device.

What are the requirements for a good video session?

For a positive experience, it is very important to connect from a location with fast and reliable internet access. Additionally, ensure the ambient lighting is bright enough for the camera to capture a clear picture.

How long do video sessions last and when are they available?

Video sessions generally last 25 minutes and are typically available every day of the week. Sessions start at the top and bottom of each hour, with specific times set by each institution.