Hopeless.
Finding a bus or planning a trip does not appear to be possible without a pre-existing encyclopaedic knowledge of the name of every bus stop in the whole country, plus an intimate knowledge of every route, thus rendering it utterly useless for the occasional travellers or tourists. There doesn’t appear to be any way to find routes based on a map or see the path the busses might take.
Possibly one of the worst apps issued by any major transport provider I have come across. Registration is full of bugs. I couldn’t get my mobile or cards registered from the UK or in Italy.
Trying to simply buy a stack of fixed distance tickets was also impossible as I was not able to complete transactions of tickets on my basket using any of the payment systems.
If you are able to enter some text for your departure or arrival stop you occasionally get a suggestion for a name, but not always. Some scrolling lists don’t scroll or are hidden by the screen keyboard.
The whole process was made more complex because there were no language options.
This needs much more development and some user testing in the real world before the next release. Meanwhile you are better off with Google Maps and a bundle of paper tickets from the tobacconists.
Possibly one of the worst apps issued by any major transport provider I have come across. Registration is full of bugs. I couldn’t get my mobile or cards registered from the UK or in Italy.
Trying to simply buy a stack of fixed distance tickets was also impossible as I was not able to complete transactions of tickets on my basket using any of the payment systems.
If you are able to enter some text for your departure or arrival stop you occasionally get a suggestion for a name, but not always. Some scrolling lists don’t scroll or are hidden by the screen keyboard.
The whole process was made more complex because there were no language options.
This needs much more development and some user testing in the real world before the next release. Meanwhile you are better off with Google Maps and a bundle of paper tickets from the tobacconists.
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TTheviewfrommywindow
Absolute rubbish
I’m in the middle of nowhere in Italy and not able to buy a ticket from a tabaccheria so my only options are pay an inflated €7 cash to the driver, or download this app. Great…you’d think, but to then buy a ticket on the app you need to register which I just can’t do. I have put all the correct info I need but frustratingly just can’t get to the next screen, and even tried to put an Italian phone number and UK one. So developers sort your stuff out - if you go online and google there are plenty of people with this exact problem. Oh and then if you try to call the customer service number it’s just always engaged. So one star and would give it zero if I could.
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LLondontraveller67
Doesn’t work for foreigners visiting Rome
The app itself ipens, you can register but you can’t buy the tickets. It keeps throwing an error “Oops, something went wrong” all the time.
TTomasHunter
Finicky
Piece of trash app, doesn’t work with U.S numbers. Good luck trying to buy your bus ticket on here…
Kkitsumimew
Visitor
If you know you are going to be using the app you will want to sign up with a computer first. The app does not let you sign in because you will have to change the country code but you can’t.
SSteveofo
