Cotral Reviews: Is It Legit?

Customer Experience

Positive experience20.6% of reviews
Neutral9.2% of reviews
Negative experience70.2% of reviews

~ Based on 131 written reviews from the US App Store.

Is Cotral Safe?

Cotral has mixed safety signals based on user ratings. AppsHunter Safety Score for Cotral is 69/100.

This assessment is based on 128 user ratings, with an App Store average of 3.5/5.

Safety Analysis

61.4% of ratings point to a safe experience
4.7% of ratings suggest some concerns
33.9% of ratings point to a risky experience

~ Based on 127 App Store ratings for Cotral.

Is Cotral Legit?

Cotral appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Cotral is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Absolute rubbish

I’m in the middle of nowhere in Italy and not able to buy a ticket from a tabaccheria so my only options are pay an inflated €7 cash to the driver, or download this app. Great…you’d think, but to then buy a ticket on the app you need to register which I just can’t do. I have put all the correct info I need but frustratingly just can’t get to the next screen, and even tried to put an Italian phone number and UK one. So developers sort your stuff out - if you go online and google there are plenty of people with this exact problem. Oh and then if you try to call the customer service number it’s just always engaged. So one star and would give it zero if I could.
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Doesn’t work for foreigners visiting Rome

The app itself ipens, you can register but you can’t buy the tickets. It keeps throwing an error “Oops, something went wrong” all the time.

Finicky

Piece of trash app, doesn’t work with U.S numbers. Good luck trying to buy your bus ticket on here…

Visitor

If you know you are going to be using the app you will want to sign up with a computer first. The app does not let you sign in because you will have to change the country code but you can’t.

International numbers don’t work

Can’t sign up and buy tickets with an international phone number. Really annoying

Doesn’t work

Doesn’t accept other, non-Italian phone numbers. What’s the point then?

Blocks non Italian phone numbers

Can see routes but cannot actually buy anything. It’s sends an OTA to the give phone number. If it isn’t an Italian number it won’t accept it. Attempts to use Apple, google, and Facebook login won’t circumvent this.

No international

I can’t sign up - the app won’t send a 2FA to an international number. Very disappointing. I wanted to buy tickets!!!

Worst app ever

Literally unable to ever use this app. Multiple family members also have the app and are unable to consistently use it to purchase tickets. I myself have not ever managed to purchase even one! I’d rather give no stars but had to allocate one in order to leave this review.

Do not waste you time on this app or transport company

Very useless app and company!! The bus doesn’t has efpost, wont allow you to tap card. Online website doesn’t sell any ticket. App is even more useless which keep adding 0 to your phone number and you never receive the code to be able buy tickets.

international numbers can’t be verified

they need to recognize that many people using transit are international. requires a phone number to validate your account but no way to validate through whatsapp, rendering it entirely useless.

גרועה לתיירים

ממש גרוע לתיירים

Terrible app

Devi testare questa app. Al momento non è possibile accedere come ospite!

Don’t work

Im trying to put my phone # from USA . They don’t let me use the app. This is bad sometimes the machine at the airport don’t work to buy tickets and the think is you have to pay to the conductor of the bus $7 euros.. Sad.

Non funziona purtroppo

Mi serviva per organizzarmi, ma non mi fa né accedere, né comprare un biglietto. Peccato.

Not adapted for tourists

Ne fonctionne pas avec un numéro étranger.

Założenie konta

Cały czas jest problem z założeniem konta, jak już uda mi się zalogować to mnie wylogowuje. Nie polecam tej aplikacji.

Not usable for non locals

App is very hard to use for non Italians. We were traveling a remote area of Italy and no selling shops were nearby. We were not Able to use the tickets we purchased because of lack of usability.

Well not suited for international travel

Apps are especially nice abroad as it makes buying tickets much easier than on (in this case even broken) machines. So not this one. Registration doesn’t work with Google and Apple account and for registration with e-mail an Italian phone number is needed.

Great Idea

Badly executed. Don’t bother