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If I could give this app 0 stars I would, I submitted a receipt and I had 2 of the same item I purchased. I uploaded my receipt, scanned 1 of the items and something else. I was to get $6.00 cash back. I went on shopmium to upload the receipt and scan the other item I purchased 2 of making sure I did not scan the same barcode. The next day I went onto Coupons and it was giving me an error message that they are having trouble right now. I was reading through reviews on here so I didnāt even have to message customer service to know what happened. It is absolutely ridiculous that my account was banned when I didnāt do anything wrong. I did not scan the same barcode in both apps. Itās absurd that you expect people not to use other cashback apps. If I scanned the same barcode in each app to try to get double cash back I would understand being banned. Please do not reply with your typical generic response I will not be contacting customer service. I donāt need your app there are plenty of other apps I use that are equal to or better than your app.
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Response from developer
We are sorry to hear that you are having issue with app. Please email support@coupons.com and our Support team can look into the issue.
!!!!SCAM!!!! BEWARE!!!
About a week ago or so I put in a receipt for cash back. When it got approved the cash back hadnāt been sent to my PayPal account yet so I waited a day or so and then contacted customer support and the excuse I got was we found suspicious activity on your account and you violated the terms of use so any pending cash back offers will not be accredited to your PayPal. Ok I understand but one mine were not pending they had already been approved for a few days! Also when I asked how I violated the terms of use/ ask to know what the suspicious activity was that they have claimed to have found on my account not any of the customer support agents could tell me what it was or how I violated the terms and the just ended the conversation! Very useless! All I have to say is BEWARE as soon as you do to many cash back offers they will all of the sudden find suspicious activity and deactivate your account and refuse you money they had offered in the first place!!! This APP should just be took down of the App Store! People shouldnāt have to deal with this! Also very unhelpful customer support agents! I would put negative stars if I could but you canāt!
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Response from developer
We understand you have trouble accessing your account. Please email support@coupons.com and our Support team can look into the issue.
Zero Support!!!!!
Update 3: I reached out! They just closed the ticket saying my issue was resolvedā¦. My account show negative and now I get a red error message. SCAM! Posting a copy paste message is not customer service!
2nd update: you āhappiness teamā has done noting. 10+ days in and my account is useless and the āhappiness teamā says thereās noting they can do. Iāve tried to close my account and apparently I canāt do that either. SCAM! Customer support is poor so please do not use this app. Update to their response below. Iāve already contacted the support team and their response was thereās noting we can do to fix the issue and said they were passing me to another customer service team. Uselessness! Something weird happened after connecting my PayPal to the app and I ended up with a negative balance and unable to pay out the rest of my coupons. Reached out to customer support to fix the issue and it took them 7 days to respond with we canāt fix the issue and have no idea what happened and then said they will update me if their care team finds an issue. So Iām deleting my account because why should I use it if itās broken and no one knows how to fix it.
2nd update: you āhappiness teamā has done noting. 10+ days in and my account is useless and the āhappiness teamā says thereās noting they can do. Iāve tried to close my account and apparently I canāt do that either. SCAM! Customer support is poor so please do not use this app. Update to their response below. Iāve already contacted the support team and their response was thereās noting we can do to fix the issue and said they were passing me to another customer service team. Uselessness! Something weird happened after connecting my PayPal to the app and I ended up with a negative balance and unable to pay out the rest of my coupons. Reached out to customer support to fix the issue and it took them 7 days to respond with we canāt fix the issue and have no idea what happened and then said they will update me if their care team finds an issue. So Iām deleting my account because why should I use it if itās broken and no one knows how to fix it.
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Response from developer
We are sorry to hear that your account is showing the negative balance. Please email support@coupons.com and our Support team can look into the issue.
What the heck!?!
I really loved this app and got so many of my family and friends to use it because I HAVE saved money and it most definitely WAS worth my time..until about 7 days ago!! After my last payment from Coupons it wonāt even open..not thru my phone not thru my computer not on my husbands phone..NOTHING!! Iāve offloaded it..Iāve reloaded it..Iāve put in 4 separate help requests and have not heard anything back from anyone..What the actual fudgesicle is up with this friggen app/website?!? Is there only a certain amount of money youāre allowed to save before you unexpectedly get the boot or what?? Jeez..what a crappy crappy way to just cut people off!!
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Thumbs down for me
Iām not sure I like this app. They literally sent me an email this morning for new offers. I submitted the receipt and scanned the product, and now the offer is no longer available. This is the second time this happened to me. I went to Walmart to do grocery shopping, so I had multiple offers on that one trip. I had a very long receipt and snapped SEVERAL pictures of the same receipt for every available offer. Then I get all of these emails about there was a snag and they needed the date, store info. Submitted again, never received my cash back. Pretty sure Iāll be deleting this app. Their camera never works. It says the receipt needs to be on a dark background. My desk is all black. Iāve tried black clothing. Still doesnāt work. So I use the manual option. They pick and chose what they want to send you and offers disappear for no reason.
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Response from developer
We are sorry to hear that the activated offers were not seen under your account and the submitted receipts were declined. Please email support@coupons.com and our Support team can look into the issue.
Has something changed?
I am trying to submit a receipt for multiple items. I clicked the plus signs for the items. I received credit for 1 item. I received a message back saying I needed to activate the other item. In the mean time I also found another item that I had purchased that qualified for a rebate. I clicked this plus sign as well before I resubmitted the receipt. I also clicked the box in my list. Am I missing something as far as activating the receipts? Iāve been using the app for a while and have never had to do anything else besides click the plus sign, scan the bar codes and take a picture of the receipt. When I message asking for assistance, the only response I receive is telling me to activate the offer. That is not helpful if they donāt explain what I am doing wrong. Please help!
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Does NOT link to your store card at all
Even when customer service finally gets back to you it is impossible to send a receipt to them. They send you a link that doesnāt allow you to even upload the whole receipt then disappears.
Also, when I complain that Iām not getting my cash back from items bought on a linked card they somehow are able to find SOME of the items from that trip but not the others. Why didnāt the items register without me having to contact you about it and why do I have to contact you multiple times to try and sort this out?
Canāt you just fix the linked store card issue?
Also, when I complain that Iām not getting my cash back from items bought on a linked card they somehow are able to find SOME of the items from that trip but not the others. Why didnāt the items register without me having to contact you about it and why do I have to contact you multiple times to try and sort this out?
Canāt you just fix the linked store card issue?
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Complete scam and the worst of these kind of apps Iāve ever used. DO NOT DOWNLOAD
First of all, I understand the rules of this app and that it is not a traditional rebate app that you can use on top of other coupons so letās get that out of the way. I used this app properly. It is still a scam. I linked my card it didnāt recognize what I bought. I submitted my receipts and it did however I have never been paid even though it says processed and everything is set up for payment my balance still sits at zero. Customer service has been incredibly slow and barely responsive. I have never had such a bad experience with these type of apps. It is a total scam and I think they just want to collect your receipts/purchase history/data and not even pay you for it! Iām glad I didnāt actually buy anything I was really counting on the cash back for I feel bad for anyone that did. DO NOT USE THIS APP
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Annoying
Debating between two and three stars, but went with three because it I have received cash back in offers. This is not the first rebate app I would recommend to people looking to get a good deal or make a profit from what they purchased. Deals are very limited and you can get better points/cash back somewhere else. App is very finicky about when they decide the product meets requirements. Three times I was denied cash back because it doesnāt meet requirements, even though itās the EXACT SAME product in the picture. When you reach out to support they basically say āsorry nothing we can doā. I have had this issue more than three times. Not understanding how the product is the same as the one advertised, but it doesnāt match? The barcode issue this app has is ridiculous. Are people supposed to scan each product hoping the barcode matches the offer? Without this issue happening more than I would like, this couldāve gotten four stars, but itās annoying.
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Can not log back into my account
I got an update for this app and once it was installed I was asked to log back into the account, once I updated the app I got locked out!!! I started to like this app but now I can not get back into my account even trying to reset from my email. All I get is thereās already an account with that phone number you can not log in. Wellā¦ duh itās my account with my number yet this app has locked me out preventing me from going further with its use. When I try to contact support it says thereās an error what gives!!!!!!
Update still NOTHING!!!!!!!!!!!!!!!!!!!!!!!
What a waste of phone app space
Update still NOTHING!!!!!!!!!!!!!!!!!!!!!!!
What a waste of phone app space
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Waste of time
This app is seriously such a waste of time. Iāve only had it a couple months, snd of the 5 times Iāve tried to submit a receipt Iāve had to contact customer support three times. Donāt buy things to get the rebate, itās a 50/50 shot of whether you will or not. It took them 1 and a half weeks to figure out how to connect my PayPal account. Then they claimed it was fixed, but low and behold it wasnāt. Two more weeks they finally figured it out. Now Iām waiting on them to give me my 2.28 cents for hot dogs buns. They keep telling me my account doesnāt match up as having the offer - and yet, I have several screenshots to prove that I do have it. And not only is customer service incompetent, they are slow. It takes days to get them to respond Even though I immediately answer when they send a message. This app is a hot mess and will be deleted. Itās literally not worth it, Iāll stick with Ibotta and fetch.
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Donāt Waste Your Time
This app used to be ok, however for the past two weeks and once more in the past the stop paying. When it happened the first time I thought there was a glitch in their system but this time I looked deeper and discovered that their issue is bigger. It seems like their financial management team are having issues with managing their funds if they have any left. I tried to contact the support team because although my receipts were processed and the credit was issued the money never were deposited in my PayPal account. They responded my case is being escalated but a week later I still havenāt heard from them or receiving any credit. I referred 3 friends and they told me they are having the same issue. If you donāt have money to distribute just be honest and inform your customers itās that simple. There are other apps with more offers and reliable payout once you make the purchases. Stay away from this app until they get their act together if they ever will reach that level.
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Grocery iQ needs update; lists held hostage
You took over the grocery IQ app a few years ago but with the new iPhone update a few days ago I now cannot access it: āThe developer of this app needs to update it to work with this version of iOS.ā I have a HUGE amount of lists that I now canāt access. If you couldnāt warn people on the app to get their information off before you abandoned it, could you at least update it one last time so we can access it and copy the lists? I canāt even remember everything I wanted, I had a list called Buy Online, Future Purchases, beauty items to try, etc - not to mention all of the favorites in there. I took notes on things right on the app and now I have lost all of it?? Seriously, this is disastrous.
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Where are the barcodes and where is the grocery IQ update
You would be surprised how many people are still using Grocery IQ. Please update Grocery IQ on the iPhone as the new iOS update disabled it. I noticed it was still available for Google. It would be nice if you added your coupons back to it and put barcodes in there. Combine the two apps again. It would greatly be appreciated. If you have a barcode they can scan it at the checkout and get credit for it. Grocery IQ not having barcodes bothers me. For years it's always been my go to shopping list and it has all my grocery list on it which I can't get to now. If you have a barcode they can scan it and get credit for it at the grocery store. I know you want our loyalty card numbers but that's personal and very private (covered by the stores privacy policy). It's bad enough that we even have to use a loyalty card. I'd rather let the checkout person scan the coupon's barcode. Printing out coupons is awkward and unnecessary in today's modern society. Paper coupons are pretty much obsolete.
If you're trying to get credit for each coupon used, work a deal with each store that when that coupons barcode is scanned it informs you so you can collect on your percentage. Another way to do it is when you scan the coupon it can register with you thru the apps location where you used it so you can get credit for it. I definitely have some good ideas for grocery IQ if you're interested.
If you're trying to get credit for each coupon used, work a deal with each store that when that coupons barcode is scanned it informs you so you can collect on your percentage. Another way to do it is when you scan the coupon it can register with you thru the apps location where you used it so you can get credit for it. I definitely have some good ideas for grocery IQ if you're interested.
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Not worth it
Iām new to using this app, and my first receipt, with only one coupon redemption, went through fine. I tried submitting a second receipt with another coupon and kept getting a canned response āwe didnāt get your receiptā, I resubmitted it, even taking the photos myself and sending them and still received this canned response. So, I just let that one go. I have tried a third time, submitting two coupons and again, canned response, didnāt get receipt, I again, even took, clear, legible photos and submitted them, received the same automatic reply. Iāve contacted customer service twice and have not received any response. Very disappointed considering this app such high reviews.
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Complete Waste of time since app āUpgradeā
Before the app was redesigned; it was absolutely wonderful! After taking just a few moments to link loyalty cards, clip available and/or new coupons, and submit receipt (if store did not have loyalty card or was not associated by telephone number); savings were automatically added to your account (and account credits had accumulated extremely quick with little to no effort). Since the app āupgradeā and was completely redesigned ; not only is there a significantly less amount off savings being offered at any given time; but many popular stores have only a handful of offers available (those offers that can be used at any store) and even when cards are linked and after taking the time to clip each offer available; account does not ever receive credit !
Complete waste of time and energy! Wish the app would go back to the way it had been prior to the āUpgradeā: āredesignā!
Complete waste of time and energy! Wish the app would go back to the way it had been prior to the āUpgradeā: āredesignā!
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Disappointed
I used this app for a while without issue, however recently itās been nothing but problems and I donāt get half the cash back Iām due. When I submit target receipts, it doesnāt register at submitted. When I reach out to their support desk you first have to go through their bot before getting the opportunity to email a real person for help. And then they just end up telling you it takes time for them to show up and it can take up to a week to get a redemption credit. Itās just terrible. It seems to work okay with loyalty cards, but not great because even that misses some offers. Also, I changed my email over a year ago, and they keep sending my help emails to my old email address somehow and no one at support is able to figure out why.
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Frustrating Hidden Policies
I use several coupon and rebate apps, and this one has been overwhelmingly disappointing with how strict the redemption polices are (which you arenāt really aware of until you encounter the issues like I have).
No other rebate app that I use is so adamant about not crediting you when the āoffer is redeemed after transaction dateā
This must be something with Quotient Technology Inc. because no other app that Iāve used has been so annoying with this stipulation. Hereās what happens: you add an offer to your list, the offer expires on or around when you went shopping, so the offer is available again and your add it to your list once more and submit this receipt for the same item. This is a real thing, and they will not credit you for your coupon even though the date is the only thing āwrongā.
No other rebate app that I use is so adamant about not crediting you when the āoffer is redeemed after transaction dateā
This must be something with Quotient Technology Inc. because no other app that Iāve used has been so annoying with this stipulation. Hereās what happens: you add an offer to your list, the offer expires on or around when you went shopping, so the offer is available again and your add it to your list once more and submit this receipt for the same item. This is a real thing, and they will not credit you for your coupon even though the date is the only thing āwrongā.
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Horrible app and horrible customer service
I was excited about this app and it had great potential if they could fix multiple issues. Cash back is not instantaneous. Every time I submit a receipt it says it should appear in within 15 minutes but take as long as three weeks. It has always taken me three weeks or longer to get cash back.
Contact customer support through the app is an absolute joke. Every other app I use allows me to easily create a ticket and I get an email confirming a ticket has been submitted. Multiple emails to customer service either go unanswered or the answer is a generic response.
At this point I only submit the receipt for items I would buy anyway, that way if the other cash shows up itās simply a bonus.
Contact customer support through the app is an absolute joke. Every other app I use allows me to easily create a ticket and I get an email confirming a ticket has been submitted. Multiple emails to customer service either go unanswered or the answer is a generic response.
At this point I only submit the receipt for items I would buy anyway, that way if the other cash shows up itās simply a bonus.
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Cash back ok if receipts are scanned
The processing time has improved for scanned receipts....finally. But they still have a lot of work to do on linked cards. I occasionally get a notice from PayPal that I have received money, But I have no idea what offer was successful. No matching email from you and nothing shows up in redemption history. Suppose I expected two offers to produce rebates. I cannot even tell which one worked so I can check the fine print and see if there is a good reason the other one did not.
But the biggest problem is what appears to be a limit of one when linking store loyalty cards. Period. If a household has two cell phones, it can easily have two loyalty cards. Why do you care whether he or she picked up diapers? And trying to switch the app between accounts simply doesnāt work. Stop assuming all husbands are coupon trainable. And stop displaying some nonexistent cryptic card number when I link a phone number. I cannot even tell easily which account is linked at any given moment.
But the biggest problem is what appears to be a limit of one when linking store loyalty cards. Period. If a household has two cell phones, it can easily have two loyalty cards. Why do you care whether he or she picked up diapers? And trying to switch the app between accounts simply doesnāt work. Stop assuming all husbands are coupon trainable. And stop displaying some nonexistent cryptic card number when I link a phone number. I cannot even tell easily which account is linked at any given moment.
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Response from developer
Hi, thank you for your thoughts. Hopefully these answers help: In order to see the status of your submission, tap on the profile in the top right corner and tap 'redemption history'. You are not able to to use the same single offer in two trips (unless it is listed as a One or Many offer, like in SavingStar.) The offer should disappear after you submit it (there may be offers similar to it in different sizes you see). The reason we require one account per device is to avoid fraudulent accounts. We know this doesn't apply to you, and it's unfortunate, but we want to be safe. If you still have questions, we're very happy to answer - just drop us a line on social or at support@coupons.com.
