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If I could give this app 0 stars I would, I submitted a receipt and I had 2 of the same item I purchased. I uploaded my receipt, scanned 1 of the items and something else. I was to get $6.00 cash back. I went on shopmium to upload the receipt and scan the other item I purchased 2 of making sure I did not scan the same barcode. The next day I went onto Coupons and it was giving me an error message that they are having trouble right now. I was reading through reviews on here so I didn’t even have to message customer service to know what happened. It is absolutely ridiculous that my account was banned when I didn’t do anything wrong. I did not scan the same barcode in both apps. It’s absurd that you expect people not to use other cashback apps. If I scanned the same barcode in each app to try to get double cash back I would understand being banned. Please do not reply with your typical generic response I will not be contacting customer service. I don’t need your app there are plenty of other apps I use that are equal to or better than your app.
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Response from developer
We are sorry to hear that you are having issue with app. Please email support@coupons.com and our Support team can look into the issue.
!!!!SCAM!!!! BEWARE!!!
About a week ago or so I put in a receipt for cash back. When it got approved the cash back hadn’t been sent to my PayPal account yet so I waited a day or so and then contacted customer support and the excuse I got was we found suspicious activity on your account and you violated the terms of use so any pending cash back offers will not be accredited to your PayPal. Ok I understand but one mine were not pending they had already been approved for a few days! Also when I asked how I violated the terms of use/ ask to know what the suspicious activity was that they have claimed to have found on my account not any of the customer support agents could tell me what it was or how I violated the terms and the just ended the conversation! Very useless! All I have to say is BEWARE as soon as you do to many cash back offers they will all of the sudden find suspicious activity and deactivate your account and refuse you money they had offered in the first place!!! This APP should just be took down of the App Store! People shouldn’t have to deal with this! Also very unhelpful customer support agents! I would put negative stars if I could but you can’t!
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Response from developer
We understand you have trouble accessing your account. Please email support@coupons.com and our Support team can look into the issue.
Zero Support!!!!!
Update 3: I reached out! They just closed the ticket saying my issue was resolved…. My account show negative and now I get a red error message. SCAM! Posting a copy paste message is not customer service!
2nd update: you “happiness team” has done noting. 10+ days in and my account is useless and the “happiness team” says there’s noting they can do. I’ve tried to close my account and apparently I can’t do that either. SCAM! Customer support is poor so please do not use this app. Update to their response below. I’ve already contacted the support team and their response was there’s noting we can do to fix the issue and said they were passing me to another customer service team. Uselessness! Something weird happened after connecting my PayPal to the app and I ended up with a negative balance and unable to pay out the rest of my coupons. Reached out to customer support to fix the issue and it took them 7 days to respond with we can’t fix the issue and have no idea what happened and then said they will update me if their care team finds an issue. So I’m deleting my account because why should I use it if it’s broken and no one knows how to fix it.
2nd update: you “happiness team” has done noting. 10+ days in and my account is useless and the “happiness team” says there’s noting they can do. I’ve tried to close my account and apparently I can’t do that either. SCAM! Customer support is poor so please do not use this app. Update to their response below. I’ve already contacted the support team and their response was there’s noting we can do to fix the issue and said they were passing me to another customer service team. Uselessness! Something weird happened after connecting my PayPal to the app and I ended up with a negative balance and unable to pay out the rest of my coupons. Reached out to customer support to fix the issue and it took them 7 days to respond with we can’t fix the issue and have no idea what happened and then said they will update me if their care team finds an issue. So I’m deleting my account because why should I use it if it’s broken and no one knows how to fix it.
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Response from developer
We are sorry to hear that your account is showing the negative balance. Please email support@coupons.com and our Support team can look into the issue.
What the heck!?!
I really loved this app and got so many of my family and friends to use it because I HAVE saved money and it most definitely WAS worth my time..until about 7 days ago!! After my last payment from Coupons it won’t even open..not thru my phone not thru my computer not on my husbands phone..NOTHING!! I’ve offloaded it..I’ve reloaded it..I’ve put in 4 separate help requests and have not heard anything back from anyone..What the actual fudgesicle is up with this friggen app/website?!? Is there only a certain amount of money you’re allowed to save before you unexpectedly get the boot or what?? Jeez..what a crappy crappy way to just cut people off!!
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Thumbs down for me
I’m not sure I like this app. They literally sent me an email this morning for new offers. I submitted the receipt and scanned the product, and now the offer is no longer available. This is the second time this happened to me. I went to Walmart to do grocery shopping, so I had multiple offers on that one trip. I had a very long receipt and snapped SEVERAL pictures of the same receipt for every available offer. Then I get all of these emails about there was a snag and they needed the date, store info. Submitted again, never received my cash back. Pretty sure I’ll be deleting this app. Their camera never works. It says the receipt needs to be on a dark background. My desk is all black. I’ve tried black clothing. Still doesn’t work. So I use the manual option. They pick and chose what they want to send you and offers disappear for no reason.
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Response from developer
We are sorry to hear that the activated offers were not seen under your account and the submitted receipts were declined. Please email support@coupons.com and our Support team can look into the issue.
