Needs improvement
Highly dysfunctional
Cameras
Cameras don’t stay connected
The worst app ever?
Arguably the worst app ever distributed. Randomly signs you out,
randomly resets biometrics, and then sometimes it just won’t connect. And you’re a tech company?
randomly resets biometrics, and then sometimes it just won’t connect. And you’re a tech company?
takes to long to load
is it normal for it to stay on cox home life cause mine is on that screen but sense my dad worked at cox ill give it a 5 star
Cannot sign into app
Prompts don’t work to reset password. Paying for a service I can’t even use. And trying to get a hold of someone is next to impossible. Would love to cancel all of my services.
Garbage App
DO BETTER!
App sucks
I have been using Cox Homelife for the last eight years and they have never once updated the app appearance or listened to any feedback from their customers. You would think that they would make an effort to try to keep up with their competitors, but clearly they don’t care! They also require my username and password manually filled in every single time I login which is a pain.
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Buyer beware!!
Cox is all but shutting down its security alarm side of the business. No new equipment, no repairs and no replacements if not in stock. This officially happened 11/12/2025. No notice to existing customers.
Was decent, now trash
Not sure what changed recently but the app continues to revert back to username and password every time I open it, with Face ID is toggled. I’ve toggled back and forth, reset my device, removed the app and reinstalled, works for a day then reverts back to username and password auth, with the Face ID still toggled in settings. Suuuuper effective when I need to get to my arm/disarm settings quickly /s.
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Alarm ok, app terrible
The app works only SOMETIMES! More often I have to delete and re-install, especially frustrating when my alarm is going off and I need to check it!
Fit to be tied
This app is an absolute joke. I got a new phone and I’ve tried to login and reset my password multiple times and I keep getting the same message to try again later and it’s absolutely ridiculous.
Why do I have to log in every time I open the app now?
Why do I have to log in every time I open the app now? Change it back to before the update.
The Worst
Can never view the cameras. Doesn’t always allow you to set / disarm the alarm. Gives an error or doesn’t adjust the thermostat. A waste of time. Better off just going to the tablet every time.
SCAM from a Scam Monopoly Corporation
Cox Homelife is a scam that Cox Communications tricks people into getting and then jacks the prices of other services up if you try to get off of the service. I don’t know if I can think of a more evil corporation in the world than Cox Communications.
Joke of an App
This app is sad to say the least. It often decides not to let me use my Face ID, then won't remember me at all and I have to fully enter my username and password each time. I've never had as many issue with an app as this one.
I can’t even log in
I’ve had this app for multiple years, and I am now getting a blank screen and can’t log in - I’m receiving an error message saying invalid username or password even though I can log into my Cox account in a web browser with the same credentials. This was after reinstalling the app because I would get an infinite loading screen when I opened before.
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Updated Review
I despise this app. Why? It forgets login info constantly and has for years. The only way to get it functioning slightly better is to delete and redownload the entire app. Does that fix it? Only temporarily, you’ll have to do this every few weeks.
waste of time and money
never works genuinely everytime i’ve needed the camera it doesn’t work the most worthless security system ever. get a ring or literally anything else
Terrible app
Keeps giving me a blank screen
This app has failed
At first this app worked like it should. Over the course of the past year it has failed miserably. It won’t keep me or my wife logged in. To turn on/off the alarm outside the residence we have to log in every time. If it isn’t resolved soon, it will be time to find another alarm company!
