Why do they have an app?
I completed the test last month, and I still haven't received the results. I can access the portal in a browser, but there are no results there. The app doesn't even let me access them. It says it failed, even though I'm using the same credentials I used to access the portal in the browser. It seems like the app doesn't work, and neither does the portal. I just want to say that the staff and the clinic are good. It's just the app and the technology that are really bad. That's something important to fix because next time I'm going to quest. I like doing the lab work there, but getting the results is more important. Now it's a big deal. I'm not sure how to access them because the staff told me I could access them on the portal, but the portal doesn't work. So I'm stuck.
Show more
NNMLCnajjar
Need a new password every time
One of the most frustrating health apps I've used. Every time I want to access my test data my login fails. Have reloaded app several times. To no avail. Have to get a new password every time.
SSkyemaster12
Sad
How can a company stay in business creating important medical apps with nothing higher than 1 star? How can a company like Clinical Labs put up with such bad representation and horrible service to its clients? You should be ashamed producing a product so bad, the only reason it’s used is because “we have to”.
Very representative of the company it’s for.
At least try to look like you care about your clients.
Very representative of the company it’s for.
At least try to look like you care about your clients.
Show more
Qqvdugng
Log in
I don’t see anyway to log in if you can’t remember your pass word or user name. Very frustrating!
220LA13
Login problems
I created an account online but when I try to sign into the app it gives me a login error: username or password incorrect. I’m using the same credentials that I use to login online.
Sstachman19
