We love credit union of Georgia
Linda Rainwater and Everyone in the TowneLake branch are some of the kindest people I have ever done business with !!!
Personalized Service
The app is one of the great things about the Credit Union of Georgia. It’s so consumer friendly and if I have do have an issue, the tellers are always willing to help.
Nannette Rhodes
I have been a customer since you were Maco. I love being able to talk to someone when I call. You have always been helpful & courteous.
Great
Great
Love my CU
Great app. Very easy to use offers a lot of services and ways to manage your money within inside the App.
Not happy
You are not business friendly, and through the recent growth a lot of your new hires are very poor employees. Customer service is less than desirable from new employees.
Also, it is obvious you’re trying to keep up with
DEI/woke hiring practices.
Also, it is obvious you’re trying to keep up with
DEI/woke hiring practices.
App won’t update
When I try to login on my iPad (granted it’s older), I get a pop-up telling me I have to update my app before I can login. However, when I go to the App Store to update, there’s no feature that allows me to do that which mean I can no longer view my account on my iPad rendering the app useless. Frustrating.
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there’s ALWAYS issues
I opened the app and it asked me to update my email and for some reason it says error. I deleted it and downloaded it again and it’s taking ages. I also have to put both my username and password in TWICE before I can get into my account. It makes no sense. It’s always something wrong with this app.
Zelle-unreliable
Zelle has proven to be unreliable. Only occasionally working for me. 3 out of 5 times; there is an obvious glitch and I am completely
exited out of your banking app. Very frustrated!!
exited out of your banking app. Very frustrated!!
It’s ok now
The font is still kind of small but eh whatever
New layout is awful
I don’t know why they keep touching this app and messing with it. Leave it alone, why is it prompting me to put in my credentials everytime, even when I have “remember me” on? And now the format looks like it’s on a website and not the app? I’m over this, it makes me want to go somewhere else.
Constant technical issues
This app always has an issue. It also rarely shows your correct balance. Regularly it will be multiple days behind on purchases I’ve made. My current big issue is it wants me to verify my email, but it won’t bring me to a page to verify my email. So now it’s just looping. It’s been happening for a few days, not seeing anything about it online. Logged in on my PC and didn’t get the email update notification, so now I’m thinking the app is linking to the wrong domain or something after I login. The devs of this app are borderline clueless. Probably shouldn’t bank with a company who can’t afford to design a proper app with proper technical knowledge. How much longer until we hear about a massive backdoor exploit?
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Hell.
This app was great before turning the whole thing into a website that doesn’t fit the format of a phone. Rarely write reviews but it’s hell to navigate now. Please fix it.
Horrible App
New app is horrible. Just horrible. Doesn’t allow face recognition anymore, I have to login twice in the same session and verify every time I try to login from my phone. Even if I mark to save, it doesn’t save. Horrible user face now. Absolutely not user friendly or any friendly. Honestly, I’ve used credit union since I was in high school and opened my first account, but now I am seriously reconsidering and thinking about changing banks because this update is not worth the hassle.
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HORRIBLE UPDATE
App is not user friendly at all, i hate how unhelpful the chatbot is why is there set hours for a robot and most questions direct you to call the helpline anyway. I’m really starting to hate this bank all together
Update
The update is terrible. The font is so small you can barely read anything, especially on the landing page. It will not save your username and password. There is no option for face recognition. It takes too many steps to get logged into your account.
New app is awful
Won’t take passwords, shuts down when I try and use Zelle. Awful. Will probably change banks due to how inconvenient it is.
Get with times, man!
OMG! This app is horrible! This bank is so behind! My son can’t do anything in the app. We keep getting kicked out. Zelle doesn’t work. Ugh. So frustrating. May be time to switch banks.
Dr. Cathy F
I have been a member if Credit Union of Georgia since 1998 when it was named MACO. I am very satisfied with CUGA, the staff is courteous and professional and the online app works great.
I love my Credit Union!
I love my Credit Union!
Secure Message Not Working
I’ve tried to access secure messaging of the app. The waiting wheel just keeps cycling and nothing happens. Ugh!
