Crypto.com User Reviews

Top reviews

Helpful and professional

Losing access to my cryptocurrency was one of the most stressful experiences I’ve ever gone through. After investing what I had worked so hard to save, my funds became inaccessible on an investment exchange platform, and I genuinely believed they were gone for good. I spent weeks searching for answers and trying different solutions, but nothing seemed to work. Thankfully, I was introduced to Oliver, I contacted him on OnchainExpertSolution@Gmail•Com who took the time to understand my situation and explain the recovery process clearly. Throughout the entire process, he remained professional, patient, and transparent, keeping me informed every step of the way. His knowledge and commitment gave me confidence during a time when I had almost lost hope. After completing the necessary verification and recovery procedures, I was relieved to regain access to my cryptocurrency. The outcome was something I honestly wasn’t expecting after everything I had been through. I’m truly grateful for Oliver’s assistance and dedication. If you’re facing a similar situation, my advice is to remain patient, ask questions, and work only with people you trust. My experience reminded me that even when a situation seems hopeless, there can still be a path toward a positive outcome.
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No Customer Support

They refuse to respond to customer service and help their customers!!! I have tried to contact them everyday for two weeks and no response!

GREAT NOTICE FOR ANYONE 💯👍

CIPHERTECH247 via GMAIL.COM GIVES a thorough CRYPTO recovery SERVICE. If you’ve LOST ACCESS TO YOUR CRYPTOCURRENCY, sent funds to the wrong address, or fallen victim to a crypto scam, they’re ready to help you EXPLORE every legitimate recovery option.

Easy to navigate

I have been using this app for some years now and I like the update because the update is telling me that there’s progress in my investment..

App sĂşper increĂ­ble

Es una app increĂ­ble la utilizo desde 2021 1000% recomendada

Locked out of funds

I used to consider Crypto.com one of the fastest and most reliable crypto apps I had used for years — until this recent issue.

My withdrawals stopped working, so I contacted support to clarify what happened. After that, my account was locked. The email said it was locked upon my request, but I never requested that.

For around 10 days, I have had no normal access to my account or funds. I have spent over 10 hours with support, completed verification multiple times, reinstalled the app, updated the OS, tried multiple devices, and provided screen recordings.

Support keeps sending me in circles with “try again” and “send another video” instead of restoring access or giving a clear explanation.

They told me only I can withdraw my balance to my own account — but I cannot do that because they still have not restored access. I also asked for a formal account closure / offboarding process if they cannot restore access, but that request has not been addressed.

What makes this even more concerning is that another person I personally recommended Crypto.com to reported a very similar issue: their account was also locked with an email saying it was done by request, although they say they did not request it either.

This is extremely concerning for a financial service. Users should not be locked out of their funds for days, repeatedly verified, and still left without a practical resolution.

Support reference available privately
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Robo

He invertido en esta aplicaciĂłn mĂĄs de $270,000 y no he ganado nada lo que he hecho perder le metes 5000 pesos. Un ejemplo te hacen ganar 1000 pesos y luego te lo bajan y siguen bajando y vuĂŠlvetelo. Sube un poquito y luego te lo bajan y bajan para que tĂş vendas. Esta gente es una patrulla ladrones, no inviertan dinero aquĂ­ porque son unos ladrones va a perder todo tu dinero es mejor invertir invertir en en en en una Cartera. Aparte
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Easy to usegreat

I’ve been using this platform for about five years. I’ve never had any issues or problems.

Best app !!!!

Open a Binance, Coinbase, and even a Robinhood but they don’t hold that much crypto compare all the app Crypto.com is by far the best experience and customer service the next Facebook, Google, YouTube, Pornhub, Tesla, Apple !!!! I can tell it

Customer service chat

Terrible. I cant gain access to the acct, left the chat open for hours waiting for some type of access or to be able to update my info. I go back and its closed for inactivity. But i was waiting on you idiots….at this point keep the money since i cant withdrawal or access it. Pure garbage.

Funds locked

Used to be the fastest and most reliable crypto app I had used for years — until the recent update.

After that, my withdrawals stopped working. I contacted support to clarify the issue, and my account was locked. The email said it was locked upon my request, but I never requested that.

No clear reason for the lock has been provided. After verification, support told me I could log in, but the app still does not let me access my account.

I’ve spent around 8 hours with support, completed verification multiple times, reinstalled the app, updated the OS, and tried logging in from three different devices, including a laptop. Still no access.

I cannot access my account or my funds, and support has not provided a practical resolution.

Very concerning for a financial service.

Support reference code ending with 5326ed2824e
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Great app, secure, fast transactions, and easy to use!

Great app, secure, fast transactions, and easy to use!

Needs a lot of improvement

They should really get candle stick charts or at least the option to have them and some indicators like MA, RSI, MACD. Not only that but it’s pretty expensive with the fees. I bought all my crypto on here when I first started and I just haven’t sold it but when I do I’ll be moving it elsewhere. I don’t feel like paying the transfer fee and losing all my average cost information though so here is where it will sit until then. All the new crypto I buy, I do it elsewhere. Pretty low on the totem pole as far as crypto apps go.
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Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology expertise!!

I need to share this in here so you won't lose your money cheaply to scam brokers. I invested about $527,104 on a binary option platform then I decideo to withdraw after several weeks but the withdrawal wasn't successtul, then I tried to contact the platform via email and phone number, I didn't get a response from them that was when everything started looking weird. Some weeks later I got a mail from them insisting I should invest more money if l want to withdraw my money which I rejected, and! never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how Procyberhacksrecovery at gmail, com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing I recovered all my stolen money back in hours I was so happy as! never believe I could get my money back. Thanks to PROCYBERHACKSRECOVERY via gMail. Com you restore my happiness as I could see my funds in my wallet. Thank you.
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Best universal crypto exchange

I have used crypto.com almost exclusively for all of my finances for 5-6 yrs. It brings all the tangible value to the crypto front & always offers premium rewards.

NOTICE NOTICE NOTICE IF YOU’VE BEEN SCAMMED.. 💯👍❤️

CIPHERTECH247 via gmailcom gives a thorough crypto recovery service.

If you’ve lost access to your cryptocurrency, sent funds to the wrong address, or fallen victim to a crypto scam, they’re ready to help you explore every legitimate recovery option. This team conducts detailed blockchain analysis, digital forensic investigations, and case assessments to determine the best path forward.

Don’t rely on guesswork—we rely on technical expertise, persistence, and a commitment to uncovering every viable lead. Reach out to them on their email if you’ve been swindled.
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Locked account

My account have been locked for a month now I keep texting the customer care they sent me a link in my mail to verify my identity twice and I was ask to login to verify my details but still it says account is locked and I went back to the customer care they sent me another link in the chat to verify my details I am suppose to receive two codes one from email and the other on my phone but the one I am suppose to receive on my phone never came in for more than 3 weeks the same thing I will only get code in my mail and I won’t get the one sent to my phone
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Actual Review

This site/app has a lot of hidden fees etc. I think unless they changed it the minimum to pull out in cash is $100. There are plenty of crypto carriers that are less predatory. I just pulled out nearly $2000 and lost nearly $150 in doing so (JUST SWAPPING FROM BTC TO USD) i was randomly banned from coinbase but that is what i would suggest- i feel robbed here but its the only site i can use.
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Update ,My account still locked ,10 days Already !!Even I gave my Full information

I Was Trying to Transfer Few Hundreds of Dollars to my other wallet, suddenly, My account was locked and their is an email that i requested it to locked it ! Even I didn’t , I contact the support to get help and very kind manners asking help , They ask me to provide Driver License and full video of my Face !! It’s Been 4 days now ,my account still Locked ! then when I tried get help again the specialist they ask me to open my account to verify, Hello , My account is locked !!
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Can’t log in for no reason

It was the third time i was trying to open with face id nd everything..this third time however it didn’t work even with authentication pass and everything…
Others was correct the customer service is non existence..