Bus M
Response from developer
Ciao, grazie per la recensione. Gli orari in tempo reale sono associati a dei sistemi esterni all'app. Se vuoi puoi segnalare il problema nella sezione "Reclami/Assistenza" all'interno del menù laterale dell'app, a cui accedi dalle tre lineette in alto a sinistra, oppure tramite il link di seguito: https://segnalazioni.ctmcagliari.it.
App comment
Response from developer
Hallo, es tut uns leid, dass du Schwierigkeiten mit der App hattest. Könntest du uns bitte mitteilen, auf welches Problem du beim Kauf gestoßen bist?
application décevante et immonde
Response from developer
Bonjour, pourriez-vous nous dire ce qui ne vous plaît pas dans l’application?
Serious Safety Incident – 13-Year-Old Child Left Alone by CTM Bus
On 12 August 2026, at around 23:26, we were travelling as a family of five on Line 1. We wanted to get off at San Michele. The STOP buttons near us did not appear to work.
The middle door opened only for a few seconds. Our 13-year-old son managed to get off, but the door closed immediately before my mother and our 7-year-old child could leave. My husband and I were near the rear door, which did not open.
The bus then drove away with the rest of our family still inside, leaving our 13-year-old son alone outside late at night.
We immediately shouted to the driver that our child was outside. I went towards the driver, my husband tried to get his attention, and even another Italian passenger tried to explain the situation to him. Despite this, the bus continued moving.
Our son did not speak Italian, had no mobile roaming and did not know the address of our accommodation. He had to run after the bus in the dark and was exposed to traffic. We were only reunited because the bus happened to stop at a red traffic light.
We submitted a formal complaint to CTM. Their response mainly explained which doors passengers are supposed to use and stated that the driver may not have known that we were travelling together.
This completely misses the central issue.
Once we were shouting that our minor child had been left outside, and another passenger was also trying to explain the situation, it should have been obvious that there was a serious safety problem.
CTM also did not answer whether the STOP buttons were checked, why the middle door was open for such a short time, or whether the vehicle and driver were properly investigated.
Their final response was simply that our complaint could not be accepted.
As tourists, this was an extremely frightening experience and a terrible impression of public transport in Cagliari.
Response from developer
Hello, we are very sorry to hear about your unpleasant experience. Unfortunately, service-related matters are not handled through the app. We trust that CTM has provided you with the answers and assistance you needed.
Strafe bezahl, obwohl Ticket bezahlt
Plus die Busfahrer sind immer unfreundlich und genervt
