Unreliable
Deliveries work most of the time but not always.
For example, I put in an order for delivery the next day at 4pm and they keep rescheduling it out to the following day.
Called the store and they have zero control over the orders and can’t help.
Put in a help request in the app and it asks for order number which I can’t find anywhere, even on the desktop website.
This isn’t even half baked, it is barely alpha quality. Time to use a different grocery store until Cub fixes their systems.
For example, I put in an order for delivery the next day at 4pm and they keep rescheduling it out to the following day.
Called the store and they have zero control over the orders and can’t help.
Put in a help request in the app and it asks for order number which I can’t find anywhere, even on the desktop website.
This isn’t even half baked, it is barely alpha quality. Time to use a different grocery store until Cub fixes their systems.
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App does not work
Ever since they updated the app I can NOT EVER CHECK OUT! It keeps bringing back to log in no matter how many times and ways I log in. I’ve tried the app I’ve tried the website, it’s like they don’t want people ordering off the app! I hate this and I hate how they won’t fix it!
No Apple Pay?
What happened? This app used to have pay with Apple Pay, used it all the time. Now that option is missing and will not store my credit card information with Cub. Please add it back in, until then I will shop elsewear
Terrible app
Very buggy - seems like I can’t log in and actually shop with Apple ID which is so annoying.
Display name
What in ‘tardation is this app’s display name? Figure out something better, tards
App broken
Opening the app it shows three info graphics about online ordering, it doesn’t allow you to actually look at any food or start an order
So Long, I am deleting
I used to love the application until it took away the ability to select the store from which you want your groceries delivered. It “assigns” your store and the store near me NEVER has all the products I need. I will be using other stores like walmart that allow you to select the store.
Junk
App doesn’t even work. I open it up and can’t shop, can’t do anything. What a waste.
Updated review
Update- since the new system has been in place we’ve tried to do four pick up orders. There have been issues each. Time.
Order delayed by a day twice.
Order delayed by hours.
And missing items.
We are switching to Aldi and HyVee.
Bye bye
The new Cub app and system has flaws. Twice now our pick up order was moved a full day because of not having shoppers available.
I asked the person who was (finally) shopping my order for my receipt. and she said, you’ll get a digital receipt. This means we are paying Instacart increased prices. No thank you.
I’ve had messages pop up regarding Cub coupons or sales, when I click on them, they disappear. I can’t find them anywhere in the app.
Order delayed by a day twice.
Order delayed by hours.
And missing items.
We are switching to Aldi and HyVee.
Bye bye
The new Cub app and system has flaws. Twice now our pick up order was moved a full day because of not having shoppers available.
I asked the person who was (finally) shopping my order for my receipt. and she said, you’ll get a digital receipt. This means we are paying Instacart increased prices. No thank you.
I’ve had messages pop up regarding Cub coupons or sales, when I click on them, they disappear. I can’t find them anywhere in the app.
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Difficult to use
I will stick to my key card as I tried installing and reinstalling the app to get me to log in. I just wanted to get to the page where my info is to update everything. Will shop the old fashioned way. Without the app
Just a wrapper for the website?
Every time I use this app I click sign in. Then it opens an in-app browser. I sign in to my account using apple, and it just opens cub.com in the in-app browser. What’s the point of using the app?
Useless App
At first this app was pretty good. Now, this app is trash. I attempted to login in order to obtain coupons and a login prompt opened up. As I logged in, the same prompt keeps opening for me to sign in. Whoever is performing QA on this app needs to do a better job testing.
Instacart?
The new Cub app and system has flaws. Twice now our pick up order was moved a full day because of not having shoppers available.
I asked the person who was (finally) shopping my order for my receipt. and she said, you’ll get a digital receipt. This means we are paying Instacart increased prices. No thank you.
I’ve had messages pop up regarding Cub coupons or sales, when I click on them, they disappear. I can’t find them anywhere in the app.
I asked the person who was (finally) shopping my order for my receipt. and she said, you’ll get a digital receipt. This means we are paying Instacart increased prices. No thank you.
I’ve had messages pop up regarding Cub coupons or sales, when I click on them, they disappear. I can’t find them anywhere in the app.
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Can’t even use it functionally 1/1/26 update
Update: it got even worse. I can't access my cub rewards. It just keeps having me sign in over and over again. And it just went out of my order and made me sign back in again. I really want to be able to use this app. Please fix this. The update made it worse. System is so faulty I can’t even log in to purchase things through the app or access my account. Just constant buffering symbol.
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Good idea but reality
Save your memory! one of the worst app! It’s lot easier to use the Walmart App or Target! It’s lot easier to use Walmart or Target when searching for food Cub app will make it complicated and difficult ( unless you like going through a bunch stuff you aren’t looking for, flavors your not asking for then you like this app)
Checking out on the Cub app ( Yes buying food and giving them your money is a hassle ) will test your patience you may need back out the app so make sure you mark everything as your favorite or have a grocery list to remember. Out of stock items are not being updated so if you have taste for something you have to be willing to adjust to something kind of like it
Checking out on the Cub app ( Yes buying food and giving them your money is a hassle ) will test your patience you may need back out the app so make sure you mark everything as your favorite or have a grocery list to remember. Out of stock items are not being updated so if you have taste for something you have to be willing to adjust to something kind of like it
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Annoying
The new app looks fine, but there are two things that constantly annoy me.
1. When a pickup order is ready, I am asked if I am coming. I confirm that I’m on my way, but the app interprets this as I’ve ALREADY arrived, so an employee brings my order out before I’ve even arrived.
2. I am constantly berated with promotional offers via push notifications. There is no way to turn them off other than disabling notification for the entire app, thus making it hard to stay up to date with my pickup order.
1. When a pickup order is ready, I am asked if I am coming. I confirm that I’m on my way, but the app interprets this as I’ve ALREADY arrived, so an employee brings my order out before I’ve even arrived.
2. I am constantly berated with promotional offers via push notifications. There is no way to turn them off other than disabling notification for the entire app, thus making it hard to stay up to date with my pickup order.
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Gone Way Down Hill
Since Cub sold their shopping app to Instacart, ordering and delivery is absolutely horrible. They can delay orders. It can take up to 24 hours to get a shopper. We used to be able to select the store we wanted to order from. Now all that is gone. Even Cub’s employees hate how this app works now.
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This Recent Update Destroyed It
I rarely leave reviews on apps but goodness gracious did NO ONE test this update before pushing it out? The app makes you login every new screen, videos are auto-playing and taking over the whole screen, location is always randomly in a different state, ope you’re logged out again, and now the cart you just spent 30 minutes filling is empty!
Fire whoever made this update, seriously.
Fire whoever made this update, seriously.
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FIXED: Too small
Thanks Cub, I can blow up the screen now 👍
Not as great as they claim
Plenty of bugs. It keeps switching my store in the settings without my knowledge, so I end up having a bunch of stuff I ordered not be in the order because the store they picked for me (without my consent) doesn’t carry those items. It’s annoying! Also, it costs way more with Instacart. Used to be Door Dash. Overrated over all.
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