Required switching to Chinese interface for basic set up steps.
First of all, you need to log out to change languages. So many of the basic setup steps are only available in the Chinese interface. You can’t transfer money before you set up the transaction authentication/authorization. This step unfortunately was also only available in Chinese.
Really annoying to navigate especially when the Chinese interface has a lot more items, so I don’t even remember where the buttons are anymore. Constantly taking screenshots to Google Translate and logging in and out several times between both languages is what I had to do.
Please do better. The English interface looks really sad.
Really annoying to navigate especially when the Chinese interface has a lot more items, so I don’t even remember where the buttons are anymore. Constantly taking screenshots to Google Translate and logging in and out several times between both languages is what I had to do.
Please do better. The English interface looks really sad.
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信用卡消費明細及信用卡分期明細
信用卡分期的明細希望能放入信用卡消費明細裡，並且能清楚知道每一期需要繳款的分期金額，而不是只有一個分期剩餘明細，這樣誰知道那一筆分期消費每一期要繳多少
希望增加消費明細備註的功能
希望每筆消費明細可以自己備註修改內容
客服選擇性回覆
當你只是一般服務確認資料異動調整時，而這些都是國泰世華輕鬆解決時，後面都會補個客服滿意度調查，但是當發生問題國泰世華各單位在互踢皮球時，滿意度調查也不敢讓你寫，只能說存款不夠多問題都是自己的問題，存款夠多所有人都可以跳出來解決銀行造成的問題
Very bad service and English app
Hello everyone, just want to introduce you how bad this app and service. If you use English version you can only transfer money. For other, you need to switch to Chinese version. So, it is super inconvenient to foreigners.
For almost any service, bank employees call the call center, and you, standing in the bank branch with all your documents, waste time trying to establish your identity, even though you're there with all your documents, even if you just need to change your card's PIN or activate it.
For almost any service, bank employees call the call center, and you, standing in the bank branch with all your documents, waste time trying to establish your identity, even though you're there with all your documents, even if you just need to change your card's PIN or activate it.
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